Nourial Avis 

The product is very good and easy to use. I reached out to customer service to get an expected delivery date. They couldn't give me one. I asked where the product came from again couldn't answer it. I wish these companies would state when you order something that it is coming from overseas.

This company is a joke. The knee pillow I ordered is very poor quality and I tried to return and they make customer pay shipping fees to return it to China. When I told them that was unreasonable they offered me a 30% refund and keep the knee pillow. But its been 2 months almost and still haven't got my refund. They should not be advertised on any platform to take people's money for Temu quality products. That are an absolute scam.

My legs are too chunky I guess I couldn't get it comfortable. When I tried to return it is when I found out it was from China and I would have to pay shipping to return it they said I could get a refund of 25% instead which amounts to less than $20.00 it is now October 6th and I've been waiting for that refund since March 30th. Do not bother with this business.

Not as advertised. It squishes down to an inch but "maintains its form" when not in use. Tried to return it but would have cost more than the item. Asked for a partial refund in April/26 but haven't received it yet in September/26! Nourial order 16342.

I tried to return the items. No questions asked was the policy-full refund is the policy EXCEPT they won't provide return info so I can return the pillows. How is that even remotely good customer service. Please re-think your purchase in light of the fact customer service is not responsive.

The item was never received. Multiple emails sent to try to resolve. After two weeks, finally receiving bed an email stating "post office says delivered".
Still never received. No refund provided.

I am a side sleeper who just had hip replacement surgery 7 months ago. My back, not my hip, was hurting when I got up in the morning and I had to do serious exercises in order to get out of bed. I read about the pillow and that it would align my spine properly when I slept on my side. I decided to try it and it seems to have made a huge difference. I have since recommended it to friends who were having a similar problem.

I ordered 2 pillows from this scam company never received none or them it's my fault I did not know this fake scam company was in China just letting honest people to save your money you can get the same thing on eBay or Amazon for $10 and they will ship them to you they are honest company's from AMERICAN I contacted my local post office and they never received my package that tells me you are not a legitimate company you should be ashamed of yourself they sent me a reply saying that their pillow are not the same as Amazon and they are correct Amazon actually sends the product and doesn't say they sent it like this fake company

I ordered 2 knee pillows and use one every night.
I find the elastic gets loose over time, perhaps because it is not very wide, however I do get a better sleep since using my knee pillow.

I do have an issue with customer service. They do not comprehend my issue. Two e-books were on my order but I have not been able to access them. Today I received a new e-mail message and a link to the info on the FORK which I did not order.

Sure would like to get this resolved. Thanks, Marilyn

Ordered two knee cushions never received them sent numerous emails no answers

Nourial is another SCAM company located in CHINA! It shows on their website that they are located in the US, but they are not. Their warehouse is in CHINA! I should have read the reviews before placing my order, but I was having a lot of lower back pain & they make their adds look so good. Their pillows are not only overpriced, but they do not work as advertised. I paid $59.99 for 2 & you can get the same pillows on Amazon for only $19.99 each! 🤦‍♀️ They also are obviously lying when they claim 5 * star reviews on TrustPilot. When you go on the TrustPilot site, you will see that they actually have a very low score & LOTS of bad reviews. And their "60 day "no risk" guarantee of satisfaction or full refund" is basically worthless, since they are in China & the return shipping is so expensive. They offered me a 25% refund if I wanted to keep their worthless pillows & so far, I have not even received that. DO NOT BUY FROM THIS COMPANY!

UPDATE #1: This company STILL has not processed the 25% partial refund, as promised, as they promised last month. Today is September 9,2026. DO NOT BELIEVE THEIR LIES IN THEIR RESPONSE TO MY REVIEW. :(

UPDATE #2: Yes, I DID finally receive a small partial refund of $11.99 on September 11,2026, after NUMEROUS emails to this company & after I wrote this negative review on TrustPilot. My order was placed clear back on JUNE 28!! And what they said in their reply about not requiring me to return the pillows to get a full refund, is a flagrant LIE. They informed me that if I wanted a full refund that I would have to return the product to their warehouse in CHINA & be responsible for paying the return shipping cost, as well as, pay a restocking fee. They did not offer to give me a refund without returning their worthless merchandise. And, as for the "3rd party" pillows sold on Amazon not being as good as their product is, that is a flagrant LIE, as well. I, actually, ordered one of the Nurial pillows that sell on Amazon for $19.99 to compare with the pillows that I got from this company & it is exactly the same pillow & does not work for me either. Amazon also gives a 30 day, full money back guarantee, so, at least, they stand behind their product, which this company does NOT. Their 60 day "no risk" guarantee is garbage, as they do not honor it! :(

Stay away! Ordered pillow and not happy with it. Requested refund and they took FOREVER to respond . Told me I could get partial refund which I didn’t want , wanted full. They then told me after MORE EMAILS that I would have to return to China! I find it hard to believe there’s no warehouse in the US! Nontheless that’s not even doable. So emailing again to try to get a partial refund . Awful company just awful

Edit to say they emailed me and STILL NO REFUND! Have told me since July that I would get a partial and nothing!

Got the pillow. The
“Adjustable strap” is just elastic and not adjustable. They are half the price on Amazon. When I asked to return they gave me an address in China which would cost me more than the pillows

Ordered the pillow to help with hip pain. Pillow did not stay put as advertised so requested a refund. They offered a 40% refund keep pillow. I said yes and this was may 29 still waiting for refund. Keep getting excuses system not working we have prioritized your refund still haven’t received. Horrible company to deal with.
Finally received my refund Aug 31 2026 only took 4 months after getting enormous run around

EDit: I did receive a response from Nourial - the day after I posted the original review. It took them two more months to address this review. They did actually send me links to a shared drive, where I could download the information. The "instructions" basically said to use the forks however you want, whenever you want, wherever you want - there is no wrong way. The "body map" gave a list of places that people use the forks, with "how the vibration is perceived". Again, no real information. The "healing frequencies" were simply new-agey audio files, that you can find on any number of free apps, or on YouTube. So, did they finally respond? Yes. They sent the "information" (2 PDF files and 6 audio tracks) after I posted the original review. The information was worthless.

On a functional level, the stems of these tuning forks are so short (about 1") that it's almost impossible to hold them in a way that doesn't still the vibration almost instantly. They do have a lovely resonance, and they appear to be of decent quality. However, I have very small hands, and I can barely hold onto it while striking it, let alone then turn it and hold it against a part of my body without my hand touching the fork and silencing it instantly.

I can't say for sure whether it's a scam, but it was also a whole lot of money wasted, in my opinion.

ORIGINAL : My order actually arrived within 2 weeks of the shipping email. However, there were no instructions at all in the package, just a QR code to "access instructions, bonuses, and exclusive content". Scanning the QR code takes you to a website named "appsell-software", which says "App Disabled" and has a button for Support Request. I was skeptical, but did it anyway. I also contacted them directly on the Nourial website form, as well as replying to my order confirmation email asking for information. No response, not even an auto-reply that says my message was received. So, I did receive my tuning forks, but not the bonus material that I wanted, nor any instructions. I wish I'd read these reviews before ordering!

No instructions at all. Told to use QR code, which only went to something called appsell (the name is a give away....)

NOURIAL is a SCAM! Do not fall for their sale like I did. I've been in so much pain that I decided to try this tuning fork to see if it would help. After about 3 weeks I contacted them to cancel since there was no confirmation or tracking provided yet. Miraculously within a day or two there was tracking. I work for the post office, started tracking it, and it was addressed to me with a barcode tied to a different address so it got sent back to sender because that office didn't have my address. Well, return address is non-existent, company's p.o.box did not work and of course they stopped replying. So now I can't figure out where the package is at so that I can get it directed to me and I can't get a refund.

should have read the reviews before I ordered they said they delivered but did not receive item. order # provided for tracking is not usps and cannot be tracked this company is a scam,

I ordered nourial- zenouv product...never received yet they they claim it was delivered with some fake Chinese shipping info. No customer support..no product..no refund...total scam. Beware !

I ordered a tuning fork in February. A month went by and it was not delivered. I asked for a refund. Now, it's been 7 months since my order was placed. I have not received the refund. They sent it to the wrong address and I have proof of that from USPS. I will continue my efforts to get my refund.