The product is very good and easy to use. I reached out to customer service to get an expected delivery date. They couldn't give me one. I asked where the product came from again couldn't answer i... Voir plus
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This company is a joke. The knee pillow I ordered is very poor quality and I tried to return and they make customer pay shipping fees to return it to China. When I told them that was unreasonable the... Voir plus
I tried to return the items. No questions asked was the policy-full refund is the policy EXCEPT they won't provide return info so I can return the pillows. How is that even remotely good customer s... Voir plus
L'entreprise a répondu
My legs are too chunky I guess I couldn't get it comfortable. When I tried to return it is when I found out it was from China and I would have to pay shipping to return it they said I could get a ref... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Nourial is a wellbeing brand focused on products that improve our customers' quality of life. More than a store, we are a community. Our customers have access to a platform with our materials and to a support team ready to help with any question, at help@nourial.com. We trust what we make, and every order carries a 60-day guarantee. If you are not satisfied, write to us within that period and we will find the best solution for your case.
Coordonnées de contact
Etats-Unis
- help@nourial.com
- nourial.com
1,8
Bas
27 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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I never received the merchandise I…
I never received the merchandise I ordered despite them telling me it had been shipped and delivered. The tracking numbers they sent me were not right and when I finally got a USPS tracking number my post office informed me that the tracking number was not the in my name nor my address on the shipping label. .
This company is a sham and I would definitely not order from them!
13 avril 2026
Avis spontané
Réponse de Nourial
Hello, Tish, we hope you're doing well.
We're sorry for the trouble with the receipt of your order.
Once the non delivery was reported, we followed the established procedure: we requested the official proof of delivery from the carrier, which came back showing the delivery as completed on April 10, to the mailbox at the address provided at checkout. We forwarded you the local USPS code so the check could be carried out directly at your post office, and on May 14 we requested the USPS documentation in order to reopen the investigation with the carrier.
We remained available to reach a solution, but we received no reply to that last message, and the dispute was opened with your card issuer before the investigation could be completed.
In any case, the amount paid was returned in full through that dispute.
Linda, Nourial Support
Ordered a knee pillow described as…
Ordered a knee pillow described as "Won't go flat like other pillows". It took 10 days to arrive, which isn't bad since it came from China. It arrived compressed flat as a pancake, and despite popping up as soon as opened, it is the most easily compressed cushion I've ever held - put it between my knees and it did nothing to keep them apart. The so called adjustable strap is just a fabric covered piece of elastic, so you have to step in/step out of it. Total waste of money. No response yet to my request for a refund under their 60 day guarantee, but despite their website not mentioning it, I suspect I'll have to return it (to China? USA?) at my own expense - IF they respond.
Edited 24/8/26 to add - I had been offered a partial refund and I could keep the useless pillow, or I could return it for a full refund. I checked postage cost (Royal Mail tracked) and decided returning it would be the better option. The pillow arrived in Hangzhou customs on 21st May, and to date the tracking shows it as still there! Nourial say they have a systems problem but are prioritising my refund. Based on some of the other reviews, I won't hold my breath.
Update 11/9/2026 - actually received the full refund today, only 5 months after the original purchase. I was refunded the original purchase price (£31) plus the original delivery charge (£4), so the whole bad experience only cost me the £10.15 Royal Mail postage to return it.
23 avril 2026
Avis spontané
Réponse de Nourial
Hello, Christine, we hope you're doing well.
We're sorry the product did not meet your expectations. Once the 60 day guarantee is activated, the product must be returned to our warehouse for the full refund to be released.
We regret that, during this reverse logistics process, there was a delay in the return reaching our warehouse. Regardless, we have proceeded with the refund, processed to the same payment method used for the purchase, with the confirmation sent to the email address registered on your order.
Linda, Nourial Support
Hello, Christine, we hope you are well.
Thank you for your feedback and for confirming here that the full refund was received, including the original delivery charge.
Linda, Nourial Support
Don’t Order from Nourial!
Ordered a tuning fork from Nourial but they charged me an extra C$21 for an ebook that I didn’t order. Asked for a refund 3 times and they kept stalling. Finally they promised a refund within 25 business days but received nothing. Emailed them again and they claimed there was a “delay in processing refunds”! To date, I haven’t received any refund from them yet.
Worst online experience I’ve ever had. Stay away from Nourial!
18 février 2026
Avis spontané
Réponse de Nourial
Hello, Hazel, we hope you're doing well and we're sorry for the inconvenience.
We reviewed the record of your order and it shows that both items were added to the cart manually during checkout, meaning no charge was applied automatically by the system.
Even so, we respect your preference. The refund was authorised and completed successfully to the same payment method used for the purchase, and the confirmation was sent to the email address registered on the order.
We remain at your disposal.
Linda, Nourial Support
NEVER RECEIVED MY PRODUCT AND CUSTOMER…
NEVER RECEIVED MY PRODUCT AND CUSTOMER SERVICE DOESN'T SEEM TO CARE. WAITED 4 WEEKS; TRACKING SAYS IT WAS IN CINCCINATI ON MARCH 5TH THEN DELIVERED TO ME IN SOUTH JERSEY 1 HR LATER. HOW IS THAT POSSIBLE? THIS COMPANY SUCKS!!!!!!!!!
5 mars 2026
Avis spontané
Réponse de Nourial
Hello, we're very sorry about this. We were unable to identify this order from the details available on the profile. If you send us your order number or the email address used at checkout, we'll review the case and resolve it.
Linda, Nourial Support
SCAM alert :
SCAM alert :
When you request a refund they provide you with links to non existent web pages for tracking AND
non existent tracking numbers!! ( and of course no mention of refund!)
12 mars 2026
Avis spontané
Réponse de Nourial
Hello, Jade, we hope you're doing well.
As we already explained in our reply to your other review here on Trustpilot, there was a logistics issue with the local carrier and the parcel was not delivered — a circumstance outside of our control. For that reason, a refund was authorised and processed, with confirmation sent by email to the address used at the time of purchase and the amount returned to the same payment method used for the order.
Linda, Nourial Support
Return policy is a lie!
60 day money back return is a lie! After several emails they have only offered me a 30% refund and to keep the product, which I do NOT want. Fabric is itchy, did nothing to relieve back/hip pain and was uncomfortable to sleep with. Customer service is still unresponsive. I'm completely disgusted with this sham product and company. Beware.
10 mars 2026
Avis spontané
Réponse de Nourial
Hello, Lynn. We're sorry about your experience. We were unable to locate your order from the details on your profile, so we've sent you an information request here. As soon as we have your order number, we'll take care of this.
Linda, Nourial Support
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