Scam! Refused to provide a valid returns address then offer partial refund! Apparently signed up to repeat subscription which I did not! Stay away. Wished I saw these comments before.
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Lisez les avis des autres
This company is a SCAM! I placed an order and now I am in a subscription that I was not aware of. I tried calling and emailing the number that was listed to get this subscription cancelled and I ha... Voir plus
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I’ve read that it burn calories faster and was hooked immediately. Tried doing sport before and moderating my food, but the weight loss was very slow, so I tried again with nova. Wow, i really am burn... Voir plus
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Nova She Again does not list it has maltodextrin in it on the advertised product ingredients! only when it arrived is it on the box! Maltodextrin is highly imflamatory derived from corn. Why would yo... Voir plus
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À propos de l'entreprise
À propos de Nova Health
Écrit par l'entreprise
A revolutionary way to reverse biological age and lose weight
Supports your body's natural cell renewal process without overwhelming it with synthetic compounds.
Combines spermidine with carefully selected nutrients that enhance each other to maximize effectiveness.
Delayed-release capsule to protect the active ingredients from stomach acid and ensure optimal absorption.
Third-party tested to ensure premium quality & safety, and free of unnecessary fillers or additives.
Dark glass bottle designed to protect the formula from UV light and maintain its integrity.
Coordonnées de contact
Etats-Unis
- hello@nova.health
- nova.health
1,6
Mauvais
180 avis
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Expensive Lesson - Think Before You Buy
I was excited to try this since the reviews and ratings were so great. I ordered and unfortunately didn't realize they had wheat in them (I'm gluten-free). I contacted Nova and let them know I couldn't use them and they said sorry, they can't help. Unlike other companies that are willing to help, they won't do anything so make sure you are fully able to use these or else you'll be stuck with $90 worth of pills you can't use.
1 septembre 2024
Avis spontané
Réponse de Nova Health
Dear Melissa,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you’ve encountered with your recent order. At Nova Health, we strive to provide clear product information, and we regret that the presence of wheat in our supplements wasn't more apparent to you before purchasing. Your feedback is invaluable, and we're currently reviewing our product labeling and communication to ensure that this kind of oversight doesn't happen in the future.
If you have any more questions, please contact us again at help@nova.health. Your satisfaction is important to us, and we're here to help.
Sincerely,
Nova Health Team
Ordered a one time purchase
Ordered a one time purchase, and now I'm charged for a second bottle that I do not want. They did nothing for me, so why would I order more?
I should have known better.
31 août 2024
Avis spontané
Réponse de Nova Health
Dear Cheryl,
We sincerely apologize for the frustration you've experienced regarding the unexpected charge for a second bottle. At Nova Health, we aim to provide a clear and transparent purchasing experience, and it’s clear that something went wrong in this instance.
Please reach out to us at help@nova.health with your account email and order number, so we can resolve this issue for you as quickly as possible.
Your feedback is incredibly important to us, and we appreciate your patience as we work to correct this situation.
Sincerely,
Nova Health Team
1 month supply NOT a subscription
I ordered a 1 month supply and it took 1 month to actually get the item. I reached out to cancel and get a refund. I was told it wasn’t possible at that point because it apparently had been shipped.
I received another notification on my bank statement that I got charged again for the same item I didn’t want nor need.
On the first order it asked if you want a 1 month supply or sign up for a subscription and I specifically wanted just a 1 month supply. I reached out to customer service through email since there is no number to speak to anyone and they said they cannot refund my account because the order had shipped. I would have to send the product back to get a refund within 14 days. Mind you this is an order I never wanted.
The fact that this company cannot simply just issue a refund due to the fact that this mistake was on them and not me since I didn’t click the subscription is absurd.
This company should learn how to do better by their customers. I have read similar reviews and they get the same automated response. No actual customer service person to help.
26 août 2024
Avis spontané
Réponse de Nova Health
Dear Erin,
Thank you for bringing your experience with Nova Health to our attention. We sincerely apologize for the inconvenience and frustration you’ve encountered, particularly with the delay in receiving your order and the challenges surrounding the subscription process.
We understand how upsetting it is to be charged for a product you did not intend to subscribe to, and we are currently reviewing our processes to prevent such issues from occurring in the future. Your feedback is crucial in helping us improve our services, especially in providing a more responsive and personalized customer service experience.
To assist you further and ensure this matter is resolved, could you please provide the email associated with your account and, if possible, the order number? Please send these details to help@nova.health, and we will prioritize addressing your concerns.
Sincerely,
The Nova Health Team
I did a one time purchase and now…
I did a one time purchase and now received a second bottle I did not order. This sort of business practice is unacceptable. I want my subscription cancelled and I do not want to pay for the bottle I did not order.
24 août 2024
Avis spontané
Réponse de Nova Health
Dear Joan,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you’ve experienced with your recent order from Nova Health. We understand how frustrating it is to receive a product you did not intend to purchase, and we take this matter very seriously.
We are currently reviewing our order and subscription processes to ensure that issues like this do not happen in the future. Please rest assured that we will cancel your subscription immediately and you will not be charged for the bottle you did not order.
To resolve this as quickly as possible, please reach out to us at help@nova.health with your account email and order number, so we can ensure your account is updated and the situation is fully resolved.
Sincerely,
Nova Health Team
Seems impossible to reach anyone to…
Seems impossible to reach anyone to cancel. I bought the product with the only one time option and now I am being charged for a monthly subscription. If anyone knows how to reach this company and actually get them to respond it would be great. Don't waste your time and money, so disappointed
12 août 2024
Avis spontané
Réponse de Nova Health
Dear Madelein,
We’re sorry to hear about the difficulties you’ve encountered in canceling your subscription and the frustration this has caused. We understand how concerning it is to feel like you’re being charged unexpectedly, especially when you intended to make a one-time purchase.
At Nova Health, we’re committed to resolving issues like this as quickly as possible. Please contact us at help@nova.health with your account email and, if possible, your order number. We’ll prioritize your request to ensure your subscription is canceled and that no further charges occur.
Thank you for bringing this to our attention. We’re working on improving our customer support to ensure issues like this are addressed more efficiently.
Sincerely,
Nova Health Team
Did absolutely nothing for me
Did absolutely nothing for me. Trying to reach the company to stop a shipment I did not authorize but am being told to expect! Do NOT send this to me again. How do I reach you to resolve?
25 juillet 2024
Avis spontané
Réponse de Nova Health
Dear Debora,
Thank you for your feedback, and we apologize for the inconvenience you've experienced. We understand your frustration and want to address your concerns promptly.
Please note that Nova Health offers supplements, not weight loss products, and results can vary from person to person. We are currently working on improving our customer service and communication processes.
To resolve your issue and stop any unauthorized shipments, please contact us directly at help@nova.health with your account email and, if possible, your order number. We will ensure your request is handled as quickly as possible.
We appreciate your patience and understanding as we work to improve our services.
Sincerely,
The Nova Health Team
Réponse de Nova Health
Dear Daleyza,
Thank you for sharing your experience with Nova Health. We're glad to hear that our pills have been an effective way for you to lose weight. We understand that our products are an investment in your health, and we're committed to providing the best possible quality and results.
If you have any questions or need further assistance, please don't hesitate to contact us. Including your account email and order number in your message when you reach out to help@nova.health will help us assist you more efficiently.
Sincerely,
Nova Health Team
No customer service
No customer service, Ordered my supplements months ago and have not received anything from them. No emails, no response from my email either. It is a total scam. Working with PayPal to try and get a refund. Buyer beware this is not a legitimate business.
6 mai 2024
Avis spontané
Réponse de Nova Health
Dear Customer,
Thank you for sharing your experience with us, and we deeply apologize for the inconvenience you’ve encountered. At Nova Health, we strive to ensure all our customers receive their orders promptly and receive the highest level of customer service.
We understand your frustration with the delay in receiving your supplements and the lack of communication. Please be assured that we are currently addressing these issues to prevent such situations in the future. Our customer service team is dedicated to resolving these matters promptly.
To assist you better, could you please send us an email at help@nova.health with your account email and, if possible, your order number? This will help us locate your order and provide you with a more specific update on its status.
We genuinely appreciate your patience and understanding as we work to resolve this for you.
Sincerely,
Nova Health Team
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