I am extremely disappointed with Novakid Israel’s customer service. My son has been studying with Novakid for two years, and I am simply trying to renew his subscription. I have contacted you t... Voir plus
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הבן שלי בן 10 היה לו ידע הכי בסיסי באנגלית של בית ספר)שזה לדעתי לא מספיק ביכלל) ניסיתי לשבת איתו לבד על ספרים ופעילויות באנגלית אך לצערי הרב ללא הצלחה... לגבי נובקיד הייתי קצת סקפטית לא הייתי בטוחה עם... Voir plus
Novakid is truly amazing! My kids have been learning English with them for two years now, and their progress is incredible. I highly recommend Novakid to any parent looking for a fun and effective wa... Voir plus
My 9 years old daughter is studying twice a week for over a month and really enjoying it. classes are at perfect duration of 25min , just enough to get a progress and not get her boring. Teacher is su... Voir plus
À propos de l'entreprise
À propos de Novakid Israel
Écrit par l'entreprise
נובאקיד: בית ספר מקוון ללימוד השפה האנגלית לילדים
👩🏫 מורים בינלאומיים מנוסים
⏰ שיעורים פרטניים של 25 דקות
📚 שיעורי בית מקיפים
💻 פלטפורמה אינטראקטיבית
🎮 תרגול מהנה באמצעות משחקים
The Right Place to Start! 🚀
👩🏫 מורים בינלאומיים מנוסים
⏰ שיעורים פרטניים של 25 דקות
📚 שיעורי בית מקיפים
💻 פלטפורמה אינטראקטיבית
🎮 תרגול מהנה באמצעות משחקים
The Right Place to Start! 🚀
Coordonnées de contact
US 548 Market St 8291 San Francisco, US, Etats-Unis
- +972559398651
- support@novakidschool.com
- novakid.co.il
4,3
Excellent
829 avis
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A répondu à 100 % de ses avis négatifs
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I was initially skeptical when my wife…
I was initially skeptical when my wife mentioned Novakid as a way to strengthen our daughter's English skills. I’ve never been a strong believer in online education for such young children, but we were pleasantly surprised by the results.
We decided to try a free class, and I was impressed by the interaction between my daughter and her teacher. I also explored the application/platform and found it easy to navigate and engaging. They motivate children through games where they can earn points to receive prizes (such as a Dog Avatar or a Golden Frame), making the learning process interactive and goal-oriented.
From a parent's perspective, I appreciated Novakid's service. They provide a summary of what was covered in each class and highlight areas to focus on for improvement. Additionally, the platform includes recorded sessions, allowing parents to review them and track their child's progress.
Without a doubt, Novakid adds significant value to children's English education, and I highly recommend it.
I am writing this review of my own accord and have not received anything from Novakid. I simply want to share this positive experience to help other parents with their concerns.
23 décembre 2024
Avis spontané
Hi jj
Hi, The site is not clear enough what are the cancelation policy, how does a family subscription works. Whenever I asked for support it was great, but its better not to need it.
Additonaly, no reminder for the class, class was cnceled immiddiatly after booking
17 décembre 2024
Réponse de Novakid Israel
Hello Dear Customer!
Thank you for sharing your feedback with us.
You’re right — for refund requests, you need to reach out to our Customer Care service. This is a very important process for us, and we have a dedicated team that handles it to ensure everything is managed carefully and efficiently. Thank you for the suggestion, we will pass it along to our development team.
As for reminders for lessons, you can download our Novakid app and enable notifications. This way, you’ll receive reminders about upcoming classes directly on your phone, ensuring you never miss a session.
If you have any further questions or suggestions, feel free to reach out anytime!
Best regards,
Miryam M.
Director of Novakid Israel.
Great teacher
15 décembre 2024
I’m very satisfied with Novakid because…
I’m very satisfied with Novakid because of the interactive lessons and professional teachers who keep my child engaged and excited. His progress in English is noticeable with every lesson, and he’s always looking forward to the next one!
7 décembre 2024
Réponse de Novakid Israel
Hello dear Customer!
Thanks for sharing your feedback.
We’ve looked into all the records and couldn’t find a request about it. Our manager tried calling you today to discuss this but wasn’t able to reach you. Let us know a time that works for you, and we’ll be happy to sort everything out!
Just to reassure you, we do include plenty of repetition in our lessons to help kids master letter sounds, but we’re always happy to hear how we can better support your child’s learning! ✨
Looking forward to hearing from you soon.
Best regards,
Miryam M.
Director of Novakid Israel.
Novakid offers a fantastic online…
Novakid offers a fantastic online learning platform for kids, focusing on immersive English lessons through engaging, interactive activities. The teachers are friendly and highly skilled, providing personalized instruction tailored to each child's needs. With its user-friendly interface and effective teaching methods, Novakid makes learning English both fun and educational. Highly recommended for young learners!
4 décembre 2024
Avis spontané
Great platform
24 novembre 2024
My kid love this class and teacher
22 novembre 2024
The teacher was very nice.Our daughter…
The teacher was very nice.Our daughter loved the lesson and is waiting for the next one.Thank you
29 novembre 2024
More than 5 minutes were wasted because…
More than 5 minutes were wasted because of microphone malfunction (not at our end). My girl didn't understand what the teacher wanted
29 novembre 2024
Réponse de Novakid Israel
Hello Reut!
Thank you for bringing this to our attention.
There were indeed interruptions during the lesson, and the issue was from the student's side. Anyway, the lesson was not deducted from your balance, you can pass the lesson again ✅
Our manager will reach out to you to help resolve the technical problems and ensure a smoother experience moving forward. Rest assured, we’ll take care of everything, so there’s no need to worry ☺️
For quicker assistance in the future, please don’t hesitate to contact our Customer Care service directly — we’re always here to help resolve issues promptly.
Thank you for your understanding, and we look forward to providing your child with a great learning experience!
Best regards,
Miryam M.
Director of Novakid Israel.
Couldnt book lessons and support didnt…
Couldnt book lessons and support didnt help
Editing the comment, i really asked to contact me by phone and no one replied.
The provided solution didnt work.
Please contact ASAP
28 novembre 2024
Réponse de Novakid Israel
Hello Micha!
Thank you for sharing your feedback.
We’ve reviewed the situation and found that our manager provided guidance on how to schedule lessons, and see that your schedule is successfully set up ✅
We’ve also forwarded your concerns to the head of our Customer Care service. One of our managers will contact you shortly to assist further and ensure everything is running smoothly.
We are truly sorry for any frustration you’ve experienced and regret that this left you with a negative impression of our school. We’re committed to improving and hope to make things right! 🙏
Thank you for giving us the opportunity to address this, and please don’t hesitate to reach out if you need any further assistance.
Best regards,
Miryam M.
Director of Novakid Israel.
My son enjoys the lessons and is…
My son enjoys the lessons and is excited to share what he learned in class
Love playing with puns
And longs to learn more and more
I'm very glad he enjoyed it
22 novembre 2024
Very diverse and clear learning.
Very diverse and clear learning.
My kid his happy to join the class
25 novembre 2024
Great service and excellent experience
Great service, easy to contact and get a response very quickly and easily. The teacher is great 👍🏻 my daughter enjoys learning with her (Shaera)
24 novembre 2024
מומלץ ביותר
מעבר לזה שהיא לומדת המון ומשפרת את אוצר המילים והדקדוק, הבת שלי מתחברת לשיעורים בכיף והנאה
25 novembre 2024
Avis spontané
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