Novuna Personal Finance Avis 

The website was very easily to use and my loan came though very quickly.
Very happy so far.

Excellent service. First class experience

Friendly and always ready to help

Very straightforward to deal with.
Very quick to reply and to act. ✔️

I took this loan in very time but paid extremly high interest rate not spread over 4 years lian plan. They taken all interest in 2.5 years and principle remained same.

I rarely leave negative reviews, but I feel other customers should be aware of my experience.

My issue wasn’t with making payments – it was with Novuna’s administration and lack of empathy when dealing over the phone.

I requested that my direct debit payment date be changed. It took three attempts before the change was processed correctly, and during that process the direct debit failed due to errors on Novuna’s side. When I spoke to their team, they acknowledged the problems and apologised for the way the payment date change had been handled.

Unfortunately, despite acknowledging that their own administrative errors contributed to the failed payment and removing the charge they immediately applied to my account, they have refused to amend the missed payment they reported to the credit reference agencies. As a result, my credit file has been damaged through no fault of my own.

I understand lenders have reporting obligations, but I also believe they have a responsibility to ensure the information they report is fair and accurate. If a missed payment arises because of a process the lender mishandled, simply saying “sorry” but refusing to correct the record is disappointing.

The customer service representatives I spoke to were hit-and-miss. Some polite and professional, others not so, but the final outcome was extremely frustrating. I expected better from a company of this size, especially on a simple administrative fix.

I hope Novuna reviews its approach to situations where its own administrative errors have a direct impact on a customer’s credit file.

Very helpful and understanding keeps me up-to-date with things And it has gone very quick six months in

Not sure but let's see how this company treats me as a loyal person who as never missed payment in 30 years. I've only just started with yourself and let's have a smooth 3 years and both of us will be happy people kind regards Mr Lee Holland

Don't understand why they need your bank details before they have made a decision on whether you get a accepted or not.

Very effective and simple way to spread the cost of expensive item
approved in minutes and simple to manage with direct debit

So easy to use and navigate,very informative 👍

I was not happy that you couldn’t amend my d.o.b when I called the customer service,I had to forward an email to this 🙄

Novuna's always great to do business with, super quick and easy, and their app has all the details you need. Money's transferred, communication's great, I'm really pleased,thank you

Novuna, Novuna, Novuna! What did I say? Thank u so much. Applied for personal loan very easy process. Wasn't expecting this and the interest you charge is reasonable. I'm glad I came back to you. I've used you in the past no regrets. I might come back again in 2 years!

Very good service and fast, reliable and easy to use

Been with you for years always had a great experience and keep coming back thanks

Fantastic service

I recommend

Easy process and quick service has helped us with our building project. Thank you.