I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Voir plus
I have used Novuna 3 times for different things that I have needed large amounts of money quickly over the years ! I have not been disappointed for a fourth time thank you for being there for me 🙌🏻... Voir plus
Definitely no complaints so far a few months in, everything went quick when setting up, cash transferred when it said it would. NO other issues to report whatsoever.
L'entreprise a répondu
À propos de l'entreprise
À propos de Novuna Personal Finance
Écrit par l'entreprise
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Coordonnées de contact
2 Apex View, LS11 9BH, Leeds, Royaume-Uni
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Les gens ont aussi consulté
So simple application and the best bit…
So simple application and the best bit you can be assessed for qualifying for a loan. I’ll always be your customer. I’ve borrowed and paid up my loans without any penalty for early payment.
19 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you very much for sharing! Glad to hear that you've had positive experiences using our services! :)
Excellent service ,easy to apply online…
Excellent service ,easy to apply online and instant decision.
Overall amazing service.
9 mai 2026
Avis spontané
Réponse de Novuna Personal Finance
That's what we're aiming for :-) Great to hear, thank you.
They make logging into your account so…
They make logging into your account so difficult every time I log in I have to reset my password even if I have just reset it
It is so frustrating especially if you are neurodivergent
19 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Update - As you've not provided any information to allow me to look into this I'm hoping you've manage to identify what's going wrong?
This is very odd Tilly. Everything is working correctly, and you'll appreciate we would have been made aware of any IT issues impacting customers almost instantly (or IT team are extremely vigilant).
Logging into our system to check or amend details (either online or via our new mobile app) is indeed working as it should (I've just tested it with my own account). Once our customers register, all they need is a password and a pin, so there should be no reason to have to reset your password each time (unless you forgot it of course).
I've just checked our system and I haven't been able to find anyone with your first name, so I'm assuming we hold something different (that of a partner perhaps). There are of course some security features that you may be triggering (if you enter the wrong details a few times or someone else with access is also resetting the password?) but I'll send you a request for more information via Trustpilot. This will allow me to locate your agreement, and once I've done that I'll be able to see your login history and get to the bottom of what's happening with your password.
So easy to do no problems at all
16 juillet 2026
Simple and timely process
Simple and timely process. Easy from start to successful finish with all documents arriving in timely fashion. Everything explained simply and in full.
18 juillet 2026
Thank you !!
Easy to sign up too both for your loan application and getting started on your website, easy to navigate around your site, all relevant information at your fingertips and all in plain English !
15 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Thanks for sharing Raymond. Glad to hear that our service has been easy for you to use!
I have been with and used Novuna…
I have been with and used Novuna Finance for many years previously.
Always 1st class service and highly recommended.
12 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
We're so pleased to hear about your long term positive experience with us. Thank you for your kind words and recommendation!
Missed a payment due to an emergency
Missed a payment due to an emergency, spoke to Pip who was lovely and really helpful a true credit to your team!
14 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Thanks for sharing Toby. I'll make sure to pass this on! Glad to hear that we were able to resolve an issue for you and provide a positive experience
Just great service
12 juillet 2026
Excellent!!!
13 mai 2026
Avis spontané
Very satisfied with Nova finance I…
Very satisfied with Nova finance I would recommend them to anyone that wants finance and I would definitely use them again
13 juillet 2026
Avis spontané
All good approved very quickly.
All good approved very quickly.
If I could change any thing i would obviously like a better %rate but I understand it's a business. I would also prefer same day deposit in my account. On the whole though positive result.
10 juillet 2026
Avis spontané
The best Ala
13 juillet 2026
Excellent Service.
Very easy to deal with, extremely helpful, all in all a top class service. Thank you. The application was simple enough, and doesn't take an inordinate length of time.
10 janvier 2026
Avis spontané
Very quickly organised a loan would…
Very quickly organised a loan would definitely recommend ☺️
6 juillet 2026
Avis spontané
Good company
10 juillet 2026
Great company to deal with.
I’ve used Novuna previously when purchasing credit, they’ve always been quick to provide the decision and the credit. A very easy company to deal with.
8 juillet 2026
Avis spontané
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