I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Voir plus
I have used Novuna 3 times for different things that I have needed large amounts of money quickly over the years ! I have not been disappointed for a fourth time thank you for being there for me 🙌🏻... Voir plus
Definitely no complaints so far a few months in, everything went quick when setting up, cash transferred when it said it would. NO other issues to report whatsoever.
L'entreprise a répondu
À propos de l'entreprise
À propos de Novuna Personal Finance
Écrit par l'entreprise
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Coordonnées de contact
2 Apex View, LS11 9BH, Leeds, Royaume-Uni
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Les gens ont aussi consulté
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Novuna Personal Finance
That's great to hear Norman, thank for the rating and for sharing
Very simple and speedy process
25 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing! We aim to make the process that way, so glad it was for you!
Réponse de Novuna Personal Finance
Glad to hear that you got a nice and quick decision Vinod. Thanks for sharing!
Hassle free, simple application.
Hassle free application and received answer within minutes of submitting. All terms were made clear and the whole process was simple.
19 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing Zoe! Really glad to hear that the process was quick and simple as well!
Mainly for the app and registering
Mainly for the app and registering. So many moving hoops just to see a finance agreement.
23 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
I'd happily look into this for you. The process of setting up an account is simple... so I'll send a request for some additional information (that will let me locate you in our system) to help me find your specific issue.
One key thing to remember is you'll need an 'agreement number' to be able to create an account. This is for a few reasons, but does occasionally confuse our 'keen bean' customers :-)
For Personal Loans, this number is available as soon as you e-sign the agreement (and the funds get released to you). However, if you've used our Retail Finance (to buy a high-cost product or service from one 3,500+ retailers)... that finance agreement is only activated when you receive the purchase. This means you do need to wait until then before creating your online account (either on our website or via the mobile app).
Update - As you've not reached out to me with more information, I'll assume you're all up and running with your online account. Any further problems or questions, just give us a call on 0344 375 5500. Always ready to help.
On time and very good product
22 juillet 2026
Great service
Great service. Easy to use app.
Also well informed from Novuna.
1 juillet 2026
Avis spontané
The process was quick and i will…
The process was quick and i will definitely recommend😁
22 juin 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing and for your recommendation Charles! We appreciate it
Very efficient and straightforward to…
Very efficient and straightforward to apply.
19 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing! Glad to hear that you've had a positive experience
Really easy process from application…
Really easy process from application through to final payment
Would recommend Novuna for any big purchases.
22 juillet 2025
Avis spontané
Réponse de Novuna Personal Finance
Thank you for the recommendation and for sharing. It's always great to hear that the process is quick and easy :)
Always keep in contact
Always keep in contact, very easy app to use to see how your payments doing, never any concerns or problems.
21 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Many thanks Julia :-)
My husband and I have used Novuna a few…
My husband and I have used Novuna a few times now for loans, they are always our first choice for loans because the rates are good, the app is easy to use and we can make regular overpayments. We recently moved and wanted a loan each to do a garage, garden and some home improvements inside. We both have quite a bit of disposable income, my loan was approved straight away but my husbands was declined for some reason. Upon reviewing our credit report we couldn't see a reason why. He ended up going elsewhere but it was disappointing as we have used this company several times before and never missed a payment.
23 juin 2026
Avis spontané
Réponse de Novuna Personal Finance
Good evening Charlotte.
So I can locate you (and, more specifically, your husbands details) in our system, I'm going to send you a request for information using Trustpilot. If you can respond to that, with details that will allow me to locate the application that was decline, I'll look into this for you.
I'm sure you appreciate that financial circumstances are always very fluid, and while our systems continue to evolve, our focus is always on ensuring our loans remain affordable. I'm sure there's something very simple that may have contributed to this, certainly in part.
Thank you
effortless application and rapid decision
very easy application and a decision within seconds great company
15 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Thanks for sharing Simon, we're glad you think so! Happy to hear that the application process was nice and simple
Its just very simple and easy to apply
Its just very simple and easy to apply
17 juillet 2026
Avis spontané
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