I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Voir plus
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Lisez les avis des autres
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Voir plus
I have used Novuna 3 times for different things that I have needed large amounts of money quickly over the years ! I have not been disappointed for a fourth time thank you for being there for me 🙌🏻... Voir plus
Definitely no complaints so far a few months in, everything went quick when setting up, cash transferred when it said it would. NO other issues to report whatsoever.
L'entreprise a répondu
À propos de l'entreprise
À propos de Novuna Personal Finance
Écrit par l'entreprise
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Coordonnées de contact
2 Apex View, LS11 9BH, Leeds, Royaume-Uni
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Les gens ont aussi consulté
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Novuna Personal Finance
Thanks for sharing Susan, glad you found everything easy to use.
Réponse de Novuna Personal Finance
Thanks for sharing Emmanuel!
Réponse de Novuna Personal Finance
Hope you love it!!
Completely satisfied
A really good experience. Everything has worked like clockwork.
I feel looked after & completely satisfied with the process. Thank you.
5 août 2026
Avis spontané
Réponse de Novuna Personal Finance
That's great to hear Alex. Thanks for the feedback.
Réponse de Novuna Personal Finance
That's great to hear! Thanks Keith.
Easy straightforward application
Easy straightforward application, quick turnaround.
5 août 2026
Avis spontané
Réponse de Novuna Personal Finance
We're glad to hear that you had a nice and smooth application process. Thanks for sharing!
Fast approval and great interest rate.
30 mars 2026
Réponse de Novuna Personal Finance
That's great to hear! Thank you for sharing
I do not want this loan I've decided…
I do not want this loan I've decided the hearing aids are far too expensive ... 2 thousand pounds more for some item in QA hearing shop which is ridiculous so I was am c as ncelling this as I do not want that...I was told I have 2week cooling off period so as s it's only been one week I do not want to carry on with this loan
30 juillet 2026
Réponse de Novuna Personal Finance
Hi Glenys, thank you for your review. We’re sorry to hear you’ve decided not to proceed with the hearing aids. For clarity, we provide the finance agreement, but the retailer sets the price of the hearing aids and any related products or services.
If you no longer wish to go ahead, you'll need to contact the retailer directly to cancel the order. If you have any questions about your finance agreement, please contact us on 0344 375 5500. Thanks
Very quick and easy set-up
Very quick and easy set-up. Highly recommended and will defo use again in the future.
Thank you.
1 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Thanks Andy for your positive feedback and recommendation!
Excellent
Excellent reliable service to the customer service department as they will have a great customer support and service at their disposal to ensure that they can deliver quality products and service
3 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Hi Sunny. Thank you for the positive feedback. I'm glad that you've had an excellent experience with our customer service teams!
Fast and easy
31 juillet 2026
Avis spontané
A smooth process.
A very smooth process to set up an account and finance my purchase. Good communication and easy to follow process throughout.
18 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing your positive experience. Glad to hear that account setup was nice and easy
So easy to use with simple explanations…
So easy to use with simple explanations for the various opportunities
29 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Hi Mark, we're glad that everything was easy to use! Thanks for sharing.
Great place for Finance for a vehicle…
Great place for Finance for a vehicle purchase
29 juillet 2026
Avis spontané
Highly recommend
The ease of the process and the speed at which it was processed.
28 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing your positive experience!
Straightforward process when applying…
Straightforward process when applying for a loan. The APP is easy to use and makes it easy to keep track of payments and outstanding balance
30 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Hi Scott, thanks for sharing your positive experience. Smooth application process and easy to use app is our goal so I'm glad this was the case for you!
Helpful and fast
29 juillet 2026
Avis spontané
Started off well. Ended in disaster
The process started off well however after an issue with a direct debit and and early settlement I wouldnt recommend
29 juillet 2026
Avis spontané
Réponse de Novuna Personal Finance
Afternoon Jamie. Thanks for reaching out.
I can see you bought your new dining room set using our Interest Free Credit option back in April, and from the limited information I can access, you've recently settled that agreement. Keen to understand the issue you describe with that process, so leave this with me and I'll discuss it with our Customer Experience and IT Teams.
While I've not been made aware of any technical issues that could cause temporary problems, or had reports from other Retail Finance customers... rest assured we're always keen to find ways to make such common processes as simple as they can possibly be.
Réponse de Novuna Personal Finance
Thanks Melanie for the positive feedback! Always nice to see
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