I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Voir plus
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I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Voir plus
I have used Novuna 3 times for different things that I have needed large amounts of money quickly over the years ! I have not been disappointed for a fourth time thank you for being there for me 🙌🏻... Voir plus
Very smooth and easy finance process. Everything was clear, quick and professional. Very happy with the service and would definitely recommend.
À propos de l'entreprise
À propos de Novuna Personal Finance
Écrit par l'entreprise
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Coordonnées de contact
2 Apex View, LS11 9BH, Leeds, Royaume-Uni
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Quick and easy completion of…
Quick and easy completion of application and an almost instantaneous approval to allow purchase
1 septembre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Where to start...
Where to start...
I ordered a new bike using the finance offered by the supplier and paid over £1700 deposit to Novuna. The bike supplier went into administration and liquidation before supplying any goods.
So clearly the bike supplier has gone out of business and clearly no bike ever materialised, so you'd think it would be a straightforward process to get my deposit back. But you'd be wrong.
The latest promise via their complaints portal was a claims handler would be in touch. Still waiting...
If you see Novuna as the provider of any consumer finance for goods you're considering purchasing, I'd think very carefully about proceeding.
In the meantime I've now had to pay a credit card bill for something I never received (while Novuna hold onto my money) and contact my card provider for assistance. Next stop is to wait for yet more time to pass then go to the Financial Ombudsman I guess.
Edit [update 22.09.26]
As I can’t reply directly to your replies, I’ll edit mine. You didn’t receive my claim ‘less than a week ago’, you received it on the 7th September 2026 at 12:33, so please do not post inaccurate information.
If you would like me send you your email confirmation of my claim and your reply asking me to set up a login on your claims portal, I’m happy to do so so you can edit your reply.
After setting up my claim on your portal on 7th September, I received nothing from you. I then queried the lack of progress and it was only then you asked for further information.
Your email response today said you’d only just found out about the supplier going into administration. Again, I informed you on 7th September this was the case and I also informed you they had been almost immediately liquidated (publicly available information).
While I appreciate you have processes to follow, I’m struggling to understand why a ‘reputable’ finance provider cannot be more proactive in resolving matters like these. Nor do I understand why you choose to post inaccurate information on a public forum.
Edit [update 3rd October]
Here we go again...
During a recorded phone conversation on 23rd September Novuna admitted they are holding my deposit (almost £1800) for a finance agreement that never went ahead as the retailer went out of business. So the funds never left their account yet they refuse to refund me as they 'need to meet with administrators'. I cannot see what the administrators have to do with this...Novuna never paid the retailer and the agreement never went live.
During the conversation of the 23rd, I was promised weekly updates. 10 days later...absolutely nothing. I shouldn't be surprised, it speaks volumes of their attitude to customer service.
At least they've edited their reply to remove false information after being challenged.
Almost 4 weeks into the process now, another 4 to go before I can take this to the Financial Ombudsman.
21 septembre 2026
Avis spontané
Réponse de Novuna Personal Finance
Morning Michael. Unfortunately businesses do go into administration, that's never a great situation (for anyone concerned) but unpicking everything when it happens can be extremely complicated (as I'm sure you can imagine). I'm not aware of when we were made aware of this situation with the retailer in question, so I simply couldn't comment on that.
Please be patient while our team work on this for you. Great to hear they've already reached out, so they'll continue to be the best point of contact for ongoing updates (via the portal or over email). Having to involve the administrator does take time, but we'll stay in contact to keep you in the loop.
We are indeed a reputable and FCA registered lender, and as such you'll appreciate there are very formal (and sometimes lengthy) processes that need to be followed in cases like this. We're not able to deviate from those.
Feel free to reach out on 0344 375 5500 if you need anything explained.
Took minutes to get an answer and get finance.
Applied for finance to buy a PC. Application took a few minutes, and I was redirected back to the seller to finish buying my order.
21 septembre 2026
Réponse de Novuna Personal Finance
That sounds like everything was nice and quick! Glad to hear. I hope you like the new purchase!
Please read !
The reason why I'm writing this review it's because personally I feel the company Novuna is the best loan company in the world and recommend them to anyone.
They have clarity, are understanding with a kind and caring nature.
They are an amazing team and I won't go anywhere else thank you novuna team and thank you for being you.
God Bless
MR L Rogerson
18 septembre 2026
Avis spontané
Réponse de Novuna Personal Finance
Well... that just made my whole week Lee! Thanks for those words.
You know where we are if you ever need anything. Have a great weekend.
R
If I could give it no stars I would
If I could give it no stars I would. I just want to pay off my loan. I tried on the internet but I just will not accept my email and date of birth. I think I KNOW both of them. I ask to re-sent and the re-sent lasts all of 30 seconds before saying expired. Called and was told long wait and that they would call back in 23 minutes. Been several hours no call. Called again and spoke to another lady who tried again to get me online and she could not. Informed could pay over the phone. Spent so long agreed that I would call back at lunch as at work and she gave me the same telephone number that I would need to wait 23 minutes on. NOT ACCEPTABLE>
17 septembre 2026
Avis spontané
Réponse de Novuna Personal Finance
I've spoken to my colleagues around this now Julie, thank you for being patient.
It looks like you did settle your loan in full during a phone call with us earlier today. The recording of that call with be available to me later today. Rest assured we have very high standards, so I'm keen to understand if there's anything more we could have done for you at the time.
I'd certainly like to get to the bottom of why you had trouble logging into your online account to settle your loan yourself. I assume we'll be able to narrow that down to some of your credentials either being originally entered into our system, or recently into the log in fields slightly differently.
We do understand that it can be frustrating to wait on hold, especially should you call during typically busy times. We keep these experiences to an absolute minimum however by offering a queuing option (should wait times be longer than 3 minutes). Details of that option will be read out to you during your call.
You should have an email from me via Trustpilot now. Please reply to that and I'll be able to investigate those mismatches for you ASAP.
Update - Looks like you didn't respond to our email Julie. So unfortunately we're not able to send another on Trustpilot. But should you need any assistance please just reach out to us, but from everything I can see you're all sorted :-)
Very easy and user friendly
Very easy and user friendly, so far so good.
15 septembre 2026
Avis spontané
Smooth operators
Have no bother with this company. Everything is going smoothly. Have had no reason to contact anybody. Hopefully everything will keep going great.
17 juillet 2026
Avis spontané
Great company
Great company, easy to apply for finance, great communication, good rates, very happy thank you ☺️
15 septembre 2026
Avis spontané
Quick to respond
13 septembre 2026
Very efficient and easy
15 septembre 2026
Avis spontané
The process was very quick and simple…
The process was very quick and simple and the loan rate was good.
9 septembre 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing! We're glad to hear that the application process was quick and simple for you
I have not made an applicationy to you…
I have not made an applicationy to you for your services this seems to me ascam please remove my details from your records &comfirm having done so thankyoi
11 septembre 2026
Réponse de Novuna Personal Finance
Hi Raynard,
We understand your concerns regarding your personal information, especially if you have not made an application yourself.
However, we’re unable to discuss or verify account-specific details through a public Trustpilot review.
If you haven't already, we would encourage you to contact our Customer Services team directly ( 0344 375 5500 ) so they can investigate your concerns further, review whether any records are held and provide some clarity on the situation for you.
Thank you
Réponse de Novuna Personal Finance
That's great to hear! Thank you for sharing
They were very quick & efficient.
They were very quick & efficient.
When I purchased my item, everything went through smoothly, which was great.
So thank you ☺️
11 septembre 2026
Réponse de Novuna Personal Finance
Hi Jayne, thanks for sharing! Really glad to hear that everything has been smooth and efficient. I hope you're enjoying your new item as well!
From start to finish simple
From start to finish simple, excellent communication great product easy payment scheme application straight forward brilliant service.
2 septembre 2026
Avis spontané
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