I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Voir plus
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Lisez les avis des autres
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Voir plus
I have used Novuna 3 times for different things that I have needed large amounts of money quickly over the years ! I have not been disappointed for a fourth time thank you for being there for me 🙌🏻... Voir plus
Very smooth and easy finance process. Everything was clear, quick and professional. Very happy with the service and would definitely recommend.
À propos de l'entreprise
À propos de Novuna Personal Finance
Écrit par l'entreprise
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Coordonnées de contact
2 Apex View, LS11 9BH, Leeds, Royaume-Uni
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
After building up hope you let me down…
After building up hope you let me down .Two days after my purchase you decided not to give me finance I am extremely disappointed
9 septembre 2026
Avis spontané
Réponse de Novuna Personal Finance
Hi,
We appreciate how disappointing it can be when an application does not proceed as expected, particularly after a purchase has been made. For clarity, finance applications are subject to a full assessment of eligibility, affordability and creditworthiness.
If you haven't already, you are able to request the reason for the decline by reaching out to referrals@NovunaPersonalFinance.co.uk and this will be sent across.
Thanks
Definitely no complaints so far a few…
Definitely no complaints so far a few months in, everything went quick when setting up, cash transferred when it said it would.
NO other issues to report whatsoever.
9 septembre 2026
Avis spontané
Réponse de Novuna Personal Finance
Thanks for sharing! Glad to hear that everything is running smoothly for you.
Had a problem registering
Had a problem registering. Very friendly and helpful service in resolving. Good easy to use app.
8 septembre 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing your experience with us. Although you initially had an issue with registering, I'm glad that our team was able to resolve it for you!
Very long waiting time
I applied for a Novuna personal loan for some home improvements. While the application process itself was fairly straightforward, trying to contact them by phone has been extremely frustrating. The waiting times are ridiculously long, and it feels almost impossible to get through to someone.
If you need to speak to them, be prepared to spend a few hours on the phone waiting. Customer service definitely needs improvement.
27 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Thanks for taking the time to share your feedback Glen. We're pleased that you found the process straightforward, although we're disappointed to hear reaching us by phone took longer than you expected.
During busier periods with hold times longer than 3 minutes, we offer our virtual queue service, which keeps your place in the queue and calls you back when one of our advisors here in Leeds becomes available to answer your question. It's the perfect option as you don't have to wait on hold.
We'll find out if we can make the benefits of that option even clearer to future callers. Thanks again.
Excellent service
Excellent service
Got out new boiler bridging gas through this company
13 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Thanks for sharing! I hope you like the new boiler!
 excellent Novuna Personal Finance 👍
Is my first loan I’ve been looking for personal loan for awhile now and I have been searching around Novuna have catch my eye everything so fast so easy so simple easy to do application service payment next day money transfer excellent all round 10/10 👍😃
31 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you. Making things easy and simple is actually quite hard work, so that's fantastic to hear.
Réponse de Novuna Personal Finance
Thanks for sharing David. Glad to hear that everything has been simple for you
I took the plunge .
I took the plunge 6 months ago and never looked back. Made such a difference to my life.
3 septembre 2026
Avis spontané
No complaints yet!
2 septembre 2026
Avis spontané
My personal loan is paid off as i…
My personal loan is paid off as i settled the agreement 3 years early. I am still being charged the monthly cost even though the loan is paid, I emailed there support August 11th and received an automatic reply stating I'd have a response within 2 business days, It is currently September and I'm yet to have a response.
There billing area shows all my loans are paid and closed yet they keep charging me.
2 septembre 2026
Avis spontané
Réponse de Novuna Personal Finance
Hi Aaron,
We've located the enquiry you previously raised about this matter, along with the response we provided on the same day (15:07). For clarity, that response confirmed which of your agreements had been settled and which remained active.
As you've indicated you're unsure about the direct debits, I've asked the team to resend the email that we previously sent which included the retailer name, agreement start date and monthly payment amount, which should help explain the payments appearing on your account.
We also offer access to agreement information through our online account and mobile app, making it easy to view and manage one or multiple agreements at any time. If you'd like us to review anything further, please contact us directly and we'll be happy to help.
Thanks
Great experience so far.
2 septembre 2026
Avis spontané
Réponse de Novuna Personal Finance
Glad to hear Christiana! Thank you for sharing
I like to work with Novuna bank!!!!!
I like to work with Novuna bank!!!!!
1 septembre 2026
Avis spontané
Very easy to apply online once product…
Very easy to apply online once product has been selected all went through smoothly
27 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Thanks for sharing Ray, glad to hear that the application process was nice and smooth
0% finance and so easy to arrange.
0% finance and so easy to arrange for my new boiler. Kept informed of how my account is progressing. Very happy.
2 mars 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing! I'm glad that everything has been easy for you so far and I hope you like the new boiler!
Brilliant I've used u b⁴ tb fair never…
Brilliant I've used u b⁴ tb fair never a problem will an would recommend
30 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing and for the recommendation! And it's great to hear that you've used our services before
So easy
One, if not the easiest application and completion process I've ever used.
29 août 2026
Avis spontané
Réponse de Novuna Personal Finance
That's great to hear Andrew! We aim for a nice and easy application process and we're glad that was the case for you
You have helped me every time I need to…
You have helped me every time I need to purchase new hearing aids, without you I would be unable to afford the upfront payment, so thank you very very much.
25 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Hi Donna, thank you for sharing! We're really glad to hear that you've managed to get new hearing aids through using our services and I hope they are treating you well! Thanks
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