I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Voir plus
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Lisez les avis des autres
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Voir plus
I have used Novuna 3 times for different things that I have needed large amounts of money quickly over the years ! I have not been disappointed for a fourth time thank you for being there for me 🙌🏻... Voir plus
Very smooth and easy finance process. Everything was clear, quick and professional. Very happy with the service and would definitely recommend.
À propos de l'entreprise
À propos de Novuna Personal Finance
Écrit par l'entreprise
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Coordonnées de contact
2 Apex View, LS11 9BH, Leeds, Royaume-Uni
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Have use Novuna before and always been…
Have use Novuna before and always been satisfied
28 août 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
No problems at all everything running…
No problems at all everything running smoothly
27 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Thanks for sharing Mark. Glad to hear that everything is running smoothly for you
Novuna easy application
Second time I’ve applied to Novuna. The application is easy and you have a decision in minutes. Easy to use app so you know exactly how much you’ve repaid. You can make extra payments too. Highly recommended
21 août 2026
Avis spontané
Simple finance
The process of applying for the loan was very straight forward from application until loan was granted and funds transferred .
27 mai 2026
Avis spontané
My loan
My loan was approved very quickly and was paid in my account in 24hrs
23 février 2026
Avis spontané
I purchased a sofa from DFS with…
I purchased a sofa from DFS with interest free finance, no cover underneath and my grandson became entangled in the recliner cables, I rejected the sofa but all Novuna and DFS are interested in is money. The call wait times say it all.
22 août 2026
Avis spontané
Réponse de Novuna Personal Finance
We're sorry to hear about your experience and appreciate you taking the time to leave your feedback. Unfortunately, we don't have enough information from your review to identify your agreement and look into the concerns you've raised.
If you provide some additional details through the Trustpilot contact request, we'll be happy to review the matter further and arrange for a member of the team to get in touch to discuss this with you and provide support.
Thanks
Ridiculous Interest.
This is a message we have sent today after an unsatisfactory response.
Agreement number 035097116
We emailed you on 13 July for a settlement figure and had no response until a reminder letter for our monthly payment. Why was that email not responded to? (See attached screen shot)
The settlement amount in March was £13000 and last week was just over £16100. Yesterday it had increased to over £16300! So that amounts to interest of nearly £1000 a month since march and £200 since last week.
Your email yesterday states support for financial difficulty which we don’t have. We are requesting a reasonable settlement figure that is not loaded with interest and charges for a letter.
Can this be escalated to a manager without standard replies that are irrelevant.
Thank you.
Response to reply …
We have paid the full balance now. There is no point escalating this as you refused to negotiate a more realistic settlement figure. Regards to the email we sent on 13 July - you conveniently state this was a no reply email - usually an immediate response states this but again - conveniently, this did not happen.
We won’t be using you again because of the loaded interest weekly and monthly.
21 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Hi Janet,
For clarity, where an agreement includes a deferral period, a settlement completed during that period will include no interest and this will differ from a settlement requested after the deferral period has ended and the full agreement term has commenced. Customers are notified before a deferral date so they are aware of when their agreement will move into its repayment phase and interest kicks in. Unfortunately we can't discuss agreement specific information which includes the circumstances of the charge being applied, so we are unable to comment on the individual figures referenced in your review. However, if you would like us to review your concerns further and explain how the settlement calculations were applied, please respond to our Trustpilot request and we can arrange a member of the team to reach out and discuss in more detail with you.
Thanks
Never thought I would have such a great…
Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be again with Novuna thank you
19 mai 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing your positive experience with us! It's great to hear that you've used our services on more than one occasion and it's all been smooth sailing for you! We are here for you whenever you need us!
Easy to apply
Easy to apply, you get an answer very quick, no hassle. Monthly repayment and interest rates very reasonable.
15 mai 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing. Glad to hear that the application process was straightforward!
Great service
Great service, upfront and no gray areas like some other. Would highly recommend them. Good Apr also so 10/10
19 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Hi Raymond. We appreciate you taking the time to recommend us and leave positive feedback about your experience with us. I'm glad we've given you what you needed and expected! Thanks
Everything was easy and…
Everything was easy and straightforward, have to say will highly recommend Novuna to friends and family ☺️
15 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Thank you for sharing and for the recommendation! It's great to hear that you found everything easy and straightforward
Second time of dealing with this…
Second time of dealing with this company and no issues to report
17 août 2026
Avis spontané
Réponse de Novuna Personal Finance
We appreciate that you've used our services for a second time and glad to hear that it's all been positive!
Easy to deal with and set-up online.
14 août 2026
Avis spontané
Réponse de Novuna Personal Finance
Glad to hear that you found everything nice and easy! Thanks for sharing
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