Nuuds Avis 3 386

The BEST customer service and beautiful, high quality clothes. Any interaction I’ve had with customer service, including a recent one with Aubrey, has been exceptional. Love this company and have recommended to my friends as well. Thank you Nuuds for taking such good care of your customers 🙏♥️

I have so many pieces from Nuuds and love them all! In my most recent order there was one piece that had a manufacturing defect, however, within minutes of reaching out to customer service there was a replacement being shipped. Camille was amazing!

I have had such a great customer service experience at nuuds. My order was taking a little longer than normal to ship, so I reached out and Camille responded very quickly reassuring me that my order was in process and would ship soon. She even followed up once it had shipped and offered me a discount code too!

Overall, my order shipped within hours of reaching out, so ultimately I’m content… but I had a very odd experience.

Nuuds usually ships quickly, and I pay for early access. I put in my order within minutes of early access opening (I’m talking timestamp of 3 minutes after the hour). And my order hadn’t shipped 5 business days later. I inquired and was met with a rather condescending “waiting us hard!” And I found this response really uncomfortable and awkward when I was politely expressing curiosity since the company usually shoots the orders out the door so fast. Also, I’m an adult, thanks, I know waiting is hard.

Within hours of my inquiry, 90% of my items were shipped, which like I said, is great. However, I find it really weird that one item didn’t ship and there was zero honesty or follow up about why? I presume my whole order was paused to wait for that item, but also why was the item unavailable if I literally was one of the first orders in?

I would have appreciated the customer service rep saying something like “oh we made a mistake and accidentally sold out of that item before getting to your order” or “we didn’t get our shipment in!” Some more transparency would be nice to know I’m not talking to a bot. Really makes me want to cut my membership because… what is even the point of early access if I get shoved to the back of the list anyways?? Anywho, thanks for coming to my TED talk.

Camille was so much help with questions on an invoice after I updated my order.
I love this clothing line and have been so happy with all my purchases! This recent order I made for our family cruise vacation we’re going on.

I normally don’t give long explanation for email for a purchase lol but you guys have the best customer service.

The response timing, friendliness, and eagerness to assist was unmatched. However, the help fell flat in the follow through. I was asking about when my order would ship as it has been 6 days since placing the order and I still do not have tracking or a delivery date. The representative assured me that they were checking with the team but no follow up to that ever came through. Pearl was absolutely fantastic to chat with and I felt as if she truly cared. I was just hoping for more follow though on the response.

Love Nuuds! The products, the people, the customer service-AMAZING!!!!!!

I needed help using a gift card. Aubrey was very prompt and helpful in her response. I wanted to get my order through so that the items didn’t run out so she was able to process a refund. Thank you so much for being so helpful and understanding!

I recently purchased a matching set from Nuuds, and I was so excited when it arrived. The design was absolutely adorable, and the quality was impressive—soft, stylish, and exactly what I was hoping for. Unfortunately, the fit just didn’t work for me. The pants were too long, and the top was too tight, which was such a disappointment because the set was truly so cute.

That said, the customer service was absolutely fabulous. Pearl was the best! She was responsive, kind, and incredibly helpful throughout the process, making the experience a positive one despite the sizing issues.

I was genuinely sad it didn’t fit, but I would still recommend Nuuds for their beautiful pieces and outstanding customer care. I’ll definitely be shopping with them again!

Aubrey was so kind and understand when I had troubles with my post office not scanning a package I was returning. I wasn’t expecting to receive an email back quickly but I emailed in the evening and heard back the next morning. Each time responses were quick, understanding and genuine.

Wanted to know what my gift card balance was. Camille got back very quickly with the answer! Have had great experiences with nuuds! Love the clothes too!

I bought a couple of swimsuits during the swim launch from nuuds. I was likely enough to snag before everything sold out and then regretted not getting the sarong to match. Camille answered my email inquiry (within minutes) about sizing up (only XL/XXL left) and how it would fit a M/L. She was so thorough and honest in her description. It feels like texting a friend for advice when shopping at nuuds.

⭐️⭐️⭐️⭐️⭐️
I absolutely love Nuuds! The clothes always fit perfectly and make me feel amazing. On the rare occasion I’ve had an issue, their team is quick to communicate and resolve it with genuine care. They truly go above and beyond to help and make you feel confident. Highly recommend!

I had help from Aubrey and Camille ❤️ very lovely to communicate with both of them. I absolutely love nuuuds products and customer service. You really can’t find better quality of clothes and character of employees anywhere else.

Unfortunately, Nuuds was unable to resolve my issue. I needed to update my shipping address and notified them more than a week before the package shipped out. They communicated they were unable to update the address and try to get the shipper to reroute package. The shipping company didn’t reroute as expected now I am left trying to figure out how to get the package when I lived out of state. I really love Nuuds but this shipping situation has left an icky feeling when it was in their facility and nuuds team could have helped resolve the issue. Everyone was nice but I feel there was more that could have been done on their end.

I love nuuds! Have been a long time buyer and I have never been let down on quality, price and more! Camille assisted me with a few questions on a recent order and was SO helpful, a fast responder, and so sweet!

These shirts are amazing! Heavy cotton, extremely durable and true to size. I ordered two cropped t shirts and I love them. PS Customer service is top notch in responding to any issues (change of shipping address). I’d highly recommend this brand.

I had a bit of a frustrating situation with my order that couldn’t really be changed, but I still wanted to leave a review because the customer service really stood out.
Hannah initially reached out to let me know part of my order would be delayed and gave me the option to decide how I wanted everything shipped, which I really appreciated.
Then Camille stepped in and was so kind, patient, and understanding the whole time — even while I was definitely a little annoyed (okay… maybe more than a little 😅). She never made me feel brushed off or like I was being difficult, and she handled everything with a lot of care and understanding, which honestly made a big difference.
Even though the outcome wasn’t exactly what I was hoping for, the way I was treated really mattered. That alone is why I’m happy to leave a 5-star review.
Thank you for being so kind and helpful — it didn’t go unnoticed!

Honestly, this is probably the worst experience I’ve ever had shopping with a clothing company ever. Everywhere was advertised that if you spent $200 or more that you would get a tote bag while supplies lasted. Well, knowing that I had to be one of the first people to buy clothes from this drop. I purchased the $15 membership just to shop early just to be able to get the free tote bag because I knew it would sell out. Well, I was one of the first people to purchase anything and I checked out within three minutes of the early drop time so I know that there was so many totes left after I spent $400 I went back to review my order and the tote was not included. I messaged this company so many different times during that initial hour of of the member exclusive early access to tell them that the tote was not added while the totes were still available and I could not get a hold of anybody. This was a system error on their end as to why the tote was not automatically added to my order after I spent $400 and all they could say was sorry the tote is sold out that’s it. I went to such great length to shop this sale to spend $400 to get the tote to buy the membership all for nothing. This will be my last time shopping at nudes horrible customer service.