I love every article of clothing purchased from Nuuds! Everything is versatile- Nuuds has basically taken over my closet and is my go-to everyday choice of clothes! In my experience of ordering the pr... Voir plus
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Lisez les avis des autres
There was a mix up with my order and I sent an email to the help address. I received a brisk response from Aubrey. We emailed back and forth a couple of times and she promptly answered all of my quest... Voir plus
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I messaged for help because I hadn’t received any tracking information and I had ordered over a week prior. Aubrey replied within minutes and was very helpful looking into things. She was able to send... Voir plus
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I am a frequent purchaser from Nuuds and love their products. For the first time ever, one of the items I ordered was discolored and different textures. I reached out to customer service and they resp... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
nuuds is your not-so-average yet elevated basics clothing brand made for any and every body.
Coordonnées de contact
Etats-Unis
- nuuds.com
4,8
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had an item go out of stock
I had an item go out of stock. Aubrey helped me quickly, getting me the correct item and a discount code to use in the future! They resolved the issue so quick I forgot there was an issue to begin with!
9 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Hailey! Thank you so much for your kind words! We’re so happy Aubrey was able to help and make the process quick and easy.
We truly appreciate your support🤎
Customer service is top notch
Customer service is top notch! I placed an order and one of my items went out of stock. I reached out and they found something comparable and immediately shipped it to me. Best customer service I have dealt with!
13 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Heather! Thank you so much for your kind review! We’re so happy our team was able to quickly help and find a solution for your order.
We truly appreciate your support!🤎
Everything about Nuuds is top tier
Everything about Nuuds is top tier. Especially the customer service. I was recently having issues with accessing some store credit I had been refunded when an item I ordered became sold out before my package shipped.
Pearl was able to resolve the issue and help get the items I wanted from the newest drop before they also sold out. Additionally she noticed my previous order had not been processed so she reorded it and now I have all my new nuuds coming and I can't wait!
10 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Shaista! Thank you so much for your thoughtful review! We’re so glad Pearl was able to step in and help make the process smooth from start to finish.
We truly appreciate your support and are excited for you to receive your new nuuds pieces. 🤎
I ordered something from Nuuds that…
I ordered something from Nuuds that ended up being out of stock due to an inventory mistake. They(Pearl and Aubrey) immediately reached out and offered a full refund as well as a choice between 20% off or a $25 dollar gift card. The amazing customer service made up for the disappointment of not getting my item.
8 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Lacey! Thank you so much for your kind review! We’re so glad Pearl and Aubrey were able to help make the situation right and provide a positive experience.
We truly appreciate your understanding and support.🤎
I received immediate response and they…
I received immediate response and they were very helpful.
9 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Heidi! Thank you so much for your kind review! We’re so glad our team was able to provide quick and helpful support.
We truly appreciate your feedback and support!🤎
Love the pj set
Love the pj set. Light weight, cooling and not oversized. I’m sure I will be back for more!
9 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Mary! This made our day! We’re so happy you’re loving your PJ set and that the fit, feel, and comfort are exactly what you were looking for. Thank you for choosing nuuds—we can’t wait to see what you pick up next!🤎
Recommend!
I've reached out to customer service a few times over the years and they've always been very helpful and super friendly replying. I've also ordered a few times internationally and shipping to EU went smoothly. To simply put it, NUUDS clothes are among my most worn in my closet.
9 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Naomi! We’re so grateful you took the time to share this! It means so much to hear that our team has been able to provide helpful and friendly support over the years.
We’re also thrilled that your Nuuds pieces have become some of your most-worn favorites, even internationally. Thank you for your continued support!🤎
11/10 costumer service
I love nuuds. I’m a first time mom to a one year old, going through a nasty divorce … and these are the only clothes that make me feel pretty. But even better is the costumer service. Aubrey was wonderful and went above and beyond to help me. I truly appreciate this kindness of this staff, I wish more people were like you. We need it. 🩷
8 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Maddy! Thank you for sharing such a heartfelt review. We’re so grateful to be a small part of your journey and are so happy to hear that your nuuds pieces help you feel comfortable and confident.
We’ll be sure to share your kind words with Aubrey—knowing that she was able to make your experience a little brighter means so much.Thank you for your continued support!🤎
Nuuds customer service is 10/10
Nuuds customer service is 10/10. They are so quick to respond and always so nice and helpful. I love the clothes but knowing the support is so good keeps me coming back!
7 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Kendall! This means so much to us—thank you! We’re thrilled that both your nuuds pieces and your experiences with our team keep bringing you back.
We truly appreciate your support and love being able to help whenever you need us!🤎
Awesome customer service team
Camille was super responsive and helpful the same day as my original email, within a few hours. The customer service was incredibly professional, compassionate, and caring. I truly appreciated everything she and the Nuuds team did to help me. Thank you SO much!
7 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Sarah! Thank you so much for sharing this thoughtful review! We’re so happy to hear that Camille was able to provide the quick, caring support you needed.
We’ll be sure to share your kind words with her and our team.🤎
Aubrey is so helpful and amazing
Aubrey is so helpful and amazing. What an asset for Nuuds
7 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Sperry! What a sweet note—thank you! We love hearing that Aubrey made your experience a great one. We’ll make sure she knows how much her help was appreciated.🤎
Amazing Company!
This company is amazing! Quality products and very reponsive! They have representatives to answer any questions and their customer service is TOP NOTCH! (I had an issue with an item and they immediately sent me another!- Thank you Aubrey!) I will continue to support this business and buy from them!
5 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Erin! We can’t thank you enough for such a wonderful review! We’re so happy to hear that Aubrey was able to help and make your experience a positive one.
Your support means the world to us, and we’re grateful to have you as part of the nuuds community. We can’t wait to be a part of your next order!🤎
Quick response and action
Quick response and action, the customer service process was quick and easy. Looking forward to my future purchases with Nuuds.
6 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Tina! Thank you for sharing your experience! We’re so glad to hear that our team was able to make the process quick and easy for you.
We truly appreciate your support and are excited to have you back for more nuuds favorites!🤎
The customer service is top notch!
3 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Lori! We love hearing this—thank you! Providing a great customer experience is so important to us, and we’re grateful for your kind words.🤎
Customer service and clothes 10/10!!
Customer service and clothes 10/10!!! Best basics !
6 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Marisa! 10/10 is the best compliment! Thank you for the love and for sharing your experience. We’re so happy you’re loving both the quality of our pieces and the support from our team.🤎
I recently had help from Aubrey with…
I recently had help from Aubrey with customer service and she was so helpful and resolved the issue quickly! I’ve dealt with nuuds customer service 2 or 3 times for help with returns or a delayed order and I am always impressed with how helpful and kind they are!
1 juillet 2026
Avis spontané
Réponse de Nuuds
Hi Megan! Thank you for sharing this with us! We’re so glad to hear that Aubrey was able to help resolve your issue quickly and make your experience a positive one.
It means so much to know that our team has consistently been helpful and kind whenever you’ve needed support. We truly appreciate your continued trust!🤎
Above and Beyond
Great company with quality products and SUPURB customer service!
29 juin 2026
Avis spontané
Réponse de Nuuds
Hi Chelsea! Thank you so much for the wonderful review! We’re thrilled to hear you’re loving the quality of our products and the support from our team.🤎
Returning and item
I worked with Aubrey when I needed some help with a return. She made everything very simple and answered promptly. She was great!
30 juin 2026
Avis spontané
Réponse de Nuuds
Thank you so much for the kind feedback, Nattys! We are thrilled to hear that Aubrey made your return process quick and easy. We strive to provide prompt, helpful support for our community, and we’ll be sure to share your compliments with her. We appreciate you choosing nuuds! 🤎
Customer service very responsive in…
Customer service very responsive in resolving my order issue.
1 juillet 2026
Avis spontané
Réponse de Nuuds
Thank you so much for the feedback! We are so glad to hear that our team was able to resolve your order issue quickly and effectively. Providing responsive support is our top priority, and we truly appreciate you choosing nuuds! 🤎
I had a great experience with the customer support team!
I had a great experience with the Customer Support team. It’s one of the (many many) I keep coming back to nuuds. It’s like interacting with a friend. Keep it up y’all!
1 juillet 2026
Avis spontané
Réponse de Nuuds
Thank you so much for the wonderful feedback, Casey! We are thrilled to hear that our customer support team makes you feel like you're interacting with a friend—that is exactly the kind of connection we aim to build. It’s customers like you who make what we do so rewarding, and we can’t wait to see you again soon. Thanks for being such a loyal part of the nuuds community! 🤎
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