This is 100% scam shop. I order a very expensive $2,460.99 Humminbird and they collect my personal information but dont send it for a week and keep silent in mail! They take my money for just free gi... Voir plus
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Ordering was pretty painless, until you need to return something. Returns are supposed to be issued 5-7 business days, what a joke, more like a month. Bad to threaten them with BBB complaint and sti... Voir plus
L'entreprise a répondu
First time customer, I ordered the Onyx M/16 life belt pack. Not only was the price less than everywhere else from other Marine suppliers to Cabelas, Dicks, Academy, etc, but with shipping it was less... Voir plus
This is review of your service and Jabsco Manual Marine Toilet Compact 29090-5000. This toilet is the best fit for small boat where space is limited. Pumping module can be turn into four positions... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
NVN Marine is a New York headquartered company that operates 7 warehouses all around the United States. We have over 10 years experience in selling and supporting marine products. And specialized in provide great shopping experience at the lowest prices possible.
Coordonnées de contact
119 Ludlow St, 10002, New York, Etats-Unis
- (212) 688-0550
- info@nvnmarine.com
- nvnmarine.com
2,4
Bas
115 avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
ordered item yesterday expected it to…
ordered item yesterday expected it to take 5 days to get to me . It was delivered in less than 1 day.
11 mars 2022
Avis spontané
Réponse de NVN Marine
Hello,
Thank you for your kind review, it makes us so happy.
Best Regards.
Cannon adjustable rod holders DUAL AXIS
I made my order online and received items within 4 days.
Thank you
8 mars 2022
Avis spontané
Réponse de NVN Marine
Todd hi,
Thank you for sharing your time with us for this review, it's so important.
Best Regards.
Great price on trolling motor
Great price on trolling motor. Free shipping, received 4 days after ordering.
6 mars 2022
Avis spontané
Réponse de NVN Marine
Jesse hi,
Thank you for your order, and time.
Best Regards.
First time shopper on NVN Marine
First time shopper on NVN Marine. Web site was easy to navigate and prices were lowest I could find. Items were shipped the next day & arrived within 3 days. Great job NVN Marine, I will definitely shop here again.
3 mars 2022
Avis spontané
Réponse de NVN Marine
Mike hi,
Thank you so much for your review, it's so meaningful for us.
Best Regards.
Thank you
Thank you,
I purchased 3 Black F-7 Polyform fenders and it was effortless. Everything from online ordering, quick (free) shipping and packaging. I did search around and NVN Marine had the best prices. I will be ordering a few more things
3 mars 2022
Avis spontané
Réponse de NVN Marine
South Beach Yacht Charters,
It's a pleasure to serve a client like you. We will try to do our best always.
Regards.
Very happy
The part came just as I expected and right when they had promised. I was very happy with NVN Marine and will use them again.
2 mars 2022
Avis spontané
Réponse de NVN Marine
Jerome hi,
Thank you for your review.
Best Regards.
Delivered cancelled order/ charged to unapproved credit card.
I ordered a marine autopilot part from NVN, this was my first experience with them. I gave them my Amazon Chase credit card number. Within minutes of placing the order I was contacted by Chase notifying me that the charge had been denied asking if I had placed the order. I said I had but became concerned and decided to cancel it, which I did immediately. Although I received confirmation of the cancellation from NVN I received the following confirmations from they shipped the order. When I followed up with them I was told that it was too late to stop the shipment from going out but they would send me a shipping label to return it, which they did.
In the meantime I noticed that I had been charged for the item, not on my Amazon card that I had given them, but on my Citi Card which I did not give them. How did that happen? (Citi Card is investigating it as fraud.)
I returned the item to NVN on February 7, using their shipping label. It was received on February 9th (I have the UPS delivery confirmation), which I have forwarded to NVN.
I have tried following up with NVN but they have stopped responding.
I see there are positive reviews on this company; however, my experience was definitely negative. Hopefully they will work with me and my credit card company to resolve the issue.
25 février 2022
Avis spontané
Réponse de NVN Marine
Diane hi,
We cannot know your credit card informations, it's not possible technically. It's your personal information and also we are using Shopify (world biggest ecommerce structure) and these credit card informations are not visible to us (100% secure). You tried to pay with Amazon Pay, but it declined and then you used your other credit card.
And you already know that we are not a fraud company, because the product is delivered to you, you drop it back to UPS.
Let's make the case crystal clear for everyone, you placed the order, and send cancellation email (later) but at that time our warehouse is already shipped this product to you, we provide paid return shipping label to you. And then you contacted the bank before getting a refund and the bank processed chargeback about your order. When we are in the chargeback complaint process our interlocutor is not a customer anymore, we are discussing the issue, providing proofs directly to the bank. Now the case is between NVN Marine and the bank.
But honestly saying from the beginning we were trying to provide you best service, shipped your order fast as possible even above the expectations, provide you a paid return label when you would like to return. All returns needs some time for inspection, it's so normal, because we need to know can we sell this product someone else or not.
You made a paranoia, at least 10 person involved with this order, UPS carried 2 times, we send a lot of emails, now the bank involved, why?
We are loving our job, products, clients, and actually we are sea lovers. Threatening us with bad reviews is not changing our love.
They are not concerned with customer…
They are not concerned with customer service at all.
UPDATE: 30 day return obviously starts on day products are ordered….. WOW
7 février 2022
Avis spontané
Réponse de NVN Marine
Christy hi,
We are so sorry about your experience, and understand why you are angry to us.
Our return policy is 30 days, you contacted with us 45 days later for return and your return request is not accepted.
You must need to know return policies applied by manufacturers, and there is nothing we can do about them.
Best Regards.
Very Impressive
This is review of your service and Jabsco Manual Marine Toilet Compact 29090-5000.
This toilet is the best fit for small boat where space is limited. Pumping module can be turn into four positions which work well: left hand, right hand, behind toilet and in front of it. Manufacturing quality is big improvements from past versions I had years ago, definitely five stars. The price and shipping cost on the NVN site is the best, outperforming everyone else by at least $20 and as much as $130.
I elected standard shipping for $9.99, package was delivered after 18 hours (YES!), definitely the bast results out of 200 shipments I had received in last several years, very impressive. Thank you.
29 janvier 2022
Avis spontané
Great company
Great company.super fast shipping.very pleased .good prices when they put items on sale.
21 janvier 2022
Avis spontané
Always love to buy from this online…
Always love to buy from this online store shipping is always fast thank you so much price are fair will come back
20 novembre 2021
Avis spontané
Very well put together company
Very well put together company, is, easy to work with great products on affordable prices and most of all the best customer service I've ever worked with I would highly recommend this to all my friends.
18 octobre 2021
Avis spontané
I ordered 2 dock power pedestals and…
I ordered 2 dock power pedestals and they were not only the best price anywhere - the products arrived in 4 days and shipping was free! NVN Marine has a great selection of products and is always very competitive on price…highly recommend for all your marine needs. Great customer service as well - I called about the order as I needed them asap and they expedited the order to ensure it arrived quickly.
17 octobre 2021
Avis spontané
Poor Customer Service
Do not use this Company. Worst customer service ever!!! Sent back a purchase 6 weeks ago. UPS TRACKING AND DELIVERY ACCEPTANCE. Employee said it was my fault because I sent back product to NY office posted on website instead of warehouse. They lost my package and I'm currently out $900. Sent several emails and phone calls trying to resolve the problem and have been blown off over and over. They'd not care about customer service. Me and my Captians will never use this Company again.
15 octobre 2021
Avis spontané
Réponse de NVN Marine
Louis hi, we were expecting this review, thank you.
We have a clear return policy. You cannot send product back to office, we provide you return authorization and return address, rather than using them you send your product to the office address, which is in Lower East, Manhattan, New York via cheapest service of USPS and they left your package to the street and gone.
Thousands of peoples are passing this street, and your package is lost, that's why warehouses and return addresses are exists. You CAN NOT Amazon's package to the Amazon's office, it's exactly same for us.
Here is the return policy: https://nvnmarine.com/pages/return-and-refund-policy
I'm sorry for your lost, you must follow policies for every retailers.
I ordered a Helix 7 humminbird GPS
I ordered a Helix 7 humminbird GPS! It arrived by Fed Ex promptly within 2 days--Excellent service and I am happy with their Internet ordering process.
15 octobre 2021
Avis spontané
Order was as expected and delivered…
Order was as expected and delivered real fast and in perfect order. Very pleased.
13 octobre 2021
Avis spontané
prompt shipping
prompt shipping, good prices, good support. Very pleased.
12 octobre 2021
Avis spontané
Very helpful and knowledgeable with…
Very helpful and knowledgeable with fast delivery and good pricing and products.
11 octobre 2021
Avis spontané
NVN Marine is a great company and…
NVN Marine is a great company and prices are very reasonable. Shipments are always timely and often delivered ahead of schedule.
11 octobre 2021
Avis spontané
Very professional
Very professional, exceptionally fast shipping. great people to deal with.
10 octobre 2021
Avis spontané
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