North West Office Furniture Avis 

Excellent company to deal with. Ordered typist chair at really discounted price, thought it was too good to be true. No need to worry, really well made chair and comfortable and delivered unbelievably quickly at no extra charge. Communication at all times was also excellent. Will always look at this company again for anything further.

I would not hesitate to recommend. Everything was fantastic... my pre-sales emails with Rebecca, the delivery updates, and the post-sales telephone support from Jamie. Staff are reliable and friendly. I couldn't have asked for more. I believe they're a small, independent company who are willing to go the extra mile to make sure the customer is 100% satisfied. Thank you.

We ordered this chair for my husband who has mobility issues. The chair is exactly what he needs. It is strong, stable and easy to stand up from.
It was delivered very quickly exactly as promised and by a very helpful driver.

The 4 black bolts did not fit easily.
I had to remove all the black paint which covered them completely in order that the bolt thread would fit the tapped hole.
Otherwise the chair is fine.

The furniture turned up when it should of

Ordered a desk online on 2/1/24. Received a phone call the following morning and it was delivered the day after. Tracking received throughout and kept informed of delivery time on the day. Brilliant service at a very competitive price. Extremely happy with the desk. Good quality and packaged well. I’m giving a 5 star review and would recommend this company.

Jamie Was super helpful and the desks look incredible. We're based in Suffolk and he made sure it all went swimmingly.

The chair was of good quality and arrived on time

Very pleased with the quality of the product we purchased and very efficient quick service and next day delivery.

Excellent service, and (very) swift delivery. Very clear communication from the company on delivery options, and also from their courier - arrived exactly as they said it would. We will use again, thank you.

Excellent experience, good price, good communication & delivered quickly. Thank you

Delivery is quick. The chair is comfy.

An excellent website, easy to navigate and view colour choices and options. A quick response and turnaroubd including a personal phone call to arrange delivery. IT WAS ALL SO EASY. The desk arrived on time, was easy to assemble is of very excellent quality. I would definitely use this company again.

^^^^^^^^^^

Excellent price, friendly and fast delivery staff.

Bought a brown Chesterfield Executive chair from this company and it arrived the day after I purchased. It unfortunately had small scratches on the wood arms that ruined how the product looked. I contacted the company and within 5 minutes this was resolved and within 2 days I had received new arms for my chair! What a fantastic company to deal with and will definitely be buying from them again. Special thanks to Rebecca for dealing with this so promptly.

Order easy,delivery quick.It was damaged but new filing cabinet delivered next day,faulty one removed.Good quality for money.

I purchased an office desk which in turn then wasn’t needed. I emailed NWOF to ask if it can be returned, they came back to me straight away (within 10 minutes) and said it was fine to return as long as it was still in it’s original packaging as delivered (it was never opened so that wasn’t a problem).

I had to pay a return fee but as it was my fault I felt that was fair enough and NWOF arranged everything for me which was helpful as the desk was big/heavy.

The desk was collected the next day and my refund notification came two days later. I can’t fault the service and the return process which was as simple as it could be.

I wouldn’t hesitate to use them again and the staff I spoke to were very efficient and friendly.

A few points on the kind reply by North West Office Furniture

Why don’t you learn from Amazon, M&S, Argos & Silvernight

Your reply is telling of your attitude toward your customers. It is contemptible and inaccurate.
My only vice in assembling the highly uncomfortable chair was forgetting to put on a piece of cheap plastic cover that you call the “Bellow Cover”
This is not a functional part of the seat. It has no part in removing the back rest, which cannot be done. Your amateur PDF’s and videos are confusing and unhelpful.
Why don’t you learn from Amazon, M&S, Argos & Silvernight, who all refund their customer with no questions asked. Including an £800 mattress.
They would never write a reply like this, even if they believed I damaged their item intentionally.
So, once again, shame on you.
I see it was signed by
“The NWOF Team”.
If I wrote such a despicable letter, I wouldn’t put my name to it either!
Steven

Shame on North West Office Furniture!
“The chair I bought is disappointing, but the returns policy makes it almost impossible to return an item.” Rose Smith wrote here on the 8th of May 2023.
Sadly, I read the above review after I bought the chair.
North West Office Furniture wants it back in their original, generic cardboard box and wrapping, which I recycled.
North West Office Furniture wants the chair dismantled, but it cannot be done due to some fault in design, or a faulty back rest. North West offers the possibility of despatching an assembled chair, but for some reason claim it’s not an option for return.
And just to finally kill the return option, they specify the chair would undergo vigorous inspection once returned. They state that if they happen to find something not to their liking, they will send the chair back to me.
In my case, they make it impossible to return the item.
Extremely bad conduct. No other firm has ever treated me this way. Shame on North West Office Furniture!
I will now have to try a different option.