Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent customer service. Off Ya Tree has an easy to use and navigate website, which has become so very important of late. I received the order I placed online in a timely manner & with a genui... Voir plus

Noté 5 sur 5 étoiles

Products were packaged securely, faster than expected delivery. They couldn't supply one item, and let me know straight away. I wanted a new retro dress and cardigans. The cuts were perfect. I lov... Voir plus

Noté 2 sur 5 étoiles

The red metal coating of the tongue bars I purchased literally peeled away within the first week of wearing. I thought I had a little piece of food in my mouth but no it was a chunk of metal fragment.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Never a bad experience with Off Ya Tree. Customer service team is fantastic and they go above and beyond. As I can rarely get parking for your brick and mortar stores when I want to visit; it's gre... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements

Informations provenant de diverses sources externes

Off Ya Tree stocks Australia's most extensive range of punk, rockabilly, kustom kulture and metal clothing. We also have homewares, body jewellery, smoking paraphernalia and lifestyle items. Our 33 Stores around Australia also offer a Punktured Body Pi...


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

479 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service :)

I ordered some hair dye and got an email from Off Ya Tree saying that it was out of stock - they gave me a couple of great alternatives that were similar to the colour I was after.

Very happy with the service!!

27 février 2021
Noté 1 sur 5 étoiles

The dress looks nothing like what it…

The dress looks nothing like what it was advertised as bar that it has black on it. Most the stuff I ordered took weeks for someone to get back to me to say they weren't in stock. So I paid express post to find out 2 weeks later stuff wasnt in stock but not refunded for the post. The one item that actually came is NOTHING like advertised. I wouldnt buy online from them again

24 février 2021
Logo de Off Ya Tree

Réponse de Off Ya Tree

Hi, we're so sorry to hear this has happened. Please send us an email at info@offyatree.com.au and we'll look into this further.

Noté 5 sur 5 étoiles

Very welcoming place

The staff were very friendly and welcoming. I had a wide range of products to choose from it was hard to choose lol. Will definitely go back there for future piercings

21 février 2021
Noté 1 sur 5 étoiles

Waiting for refund for over a month.

I made a purchase online over a month ago. One item was not available so I waited for my refund. After more than 10 business days I sent an email enquiring about it. I was asked to double check my bank account which I did thoroughly. I responded to that email 16 days ago and have still not received my refund or a response.

19 février 2021
Logo de Off Ya Tree

Réponse de Off Ya Tree

Hi, we're so sorry to hear this has happened. Please send us an email at info@offyatree.com.au and we'll look into this further.

Noté 2 sur 5 étoiles

I have had 3 bad experiences with off ya tree

I have had 3 bad experiences with this place, online AND in store. Online order was wrong had to email them to send me the correct nose ring, still don’t know where it is. You get no tracking information.

15 février 2021
Logo de Off Ya Tree

Réponse de Off Ya Tree

Hi, we're so sorry to hear this has happened. Please send us an email at info@offyatree.com.au and we'll look into this further.

Noté 1 sur 5 étoiles

Never received my items, no response from customer service

I never received my items. I contacted auspost about it and they said they had never received any information beyond the initial scan and I would need to contact the seller to chase it up. As of today I submitted an online enquiry form 2 weeks ago and I have heard nothing. There is no phone number or email address for the customer service team, only the online forms.

9 février 2021
Logo de Off Ya Tree

Réponse de Off Ya Tree

Hi, we're so sorry to hear this has happened. Please send us an email at info@offyatree.com.au and we'll look into this further.

Noté 2 sur 5 étoiles

Security tag

When my wallet I purchased arrived it still had the security tag attached inside. It was such a hassle to get it removed and it still makes the alarms go off when walking in and out of stores

8 février 2021
Logo de Off Ya Tree

Réponse de Off Ya Tree

Hi, we're so sorry to hear this has happened. Please send us an email at info@offyatree.com.au and we'll look into this further.

Noté 2 sur 5 étoiles

Handbag I bought from them was…

Handbag I bought from them was unbelievably bad quality but they gave me a refund so no harm done

29 janvier 2021
Logo de Off Ya Tree

Réponse de Off Ya Tree

Hi, we're so sorry to hear this has happened. Please send us an email at info@offyatree.com.au and we'll look into this further.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus