Hi Paul and Lorraine,
I'm sorry that you are disappointed with your experience.
To clarify, no order was formally placed on 15th May. We received an enquiry from Lorraine requesting catering, and as stated in our correspondence, I needed to confirm both availability and delivery logistics before an order could be accepted.
Unfortunately, your location falls outside our normal delivery radius for that date. While we always try to accommodate customers where possible, we have to maintain delivery limits to ensure we can provide a reliable service to all bookings.
I would also like to clarify that the enquiry was described as a housewarming event in the email correspondence, and we were not made aware that this was for a wedding. Had we known this was a wedding celebration, we would have explored whether any alternative arrangements were possible.
I appreciate that this outcome is frustrating, and I apologise for any disappointment caused. However, the decision was based on delivery constraints rather than a confirmed order being cancelled.
I wish you both all the best for your upcoming celebration.