Onebeautyworld.com Avis 

It started out as NOT a good experience! I placed my order a little over 2 weeks to needing it. I never got an email on it being shipped and 3x each customer person I talked to ENCOURAGED me that not only would the order be shipped by that Thursday, but I’d receive the tracking email! None of this took place, so I emailed the customer service email address and told them if my order was not shipped and a email with tracking number, I would contact my credit card company and report fraud and report them to the Better Business Bureau! This person responded back and stated they would investigate. It was passed up to an ANGEL-BLAKE FLOWERS, who apologized and took control of the ENTIRE situation! He expedited my order and shipment and I got it 3 days prior to me needing it! This is what CUSTOMER SERVICE use to be! People who cared about the job and the people! It was SOOOOO NICE to see this type of service again! This is why I would stay with a company that cares and has GREAT customer service! If their prices changed, I would remain with them because they give QUALITY SERVICE AND THIS YOU CANNOT NOR WILL YOU FIND EVERY WHERE! Blake Flowers is a RARE BREED and I pray this company knows how lucky they are to have him!

Lynn T

I want to thank soo much the representative that has been helping me with my orders named Blake he is the very best very professional very helpful and supportive has always kept me updated with my items I’m very greatful for him , thank you soo much Blake for always assisting me and for all your constant support !!!!

Excellent customer service. Blake Flowers - proactive, responsive, friendly. Customer service at its best!

I placed an order November 21 2023 and Monday November 27 they called me say it's on back order. Big liars and it's Tuesday November 28 and still no update. They gave me a fake as tracking number, which I called USPS and they told me it didn't exist. Y'all can play with their asses but I am to every social media informing people that they are crooks. If I don't get my money back I am going to the local news station on them and have the better business bureau know what they are doing to people!!!

Extremely frustrating that they list items in stock when they clearly don't have them. It took over a month for me to receive an order that I placed and I had to keep chasing them down for order updates. They kept telling me that the order would ship out on a certain date and those dates came and went several times. Will look for a different site to order hair items from in the future.

Orders take between 2-3 weeks to be dispatched. I’ve had to chase every single order- don’t list items in stock on the website (and sell them) if you don’t have them.

Extraordinary frustrating to work with.

I love my wigs from this company I get so many compliments about this denisha wig and the staff is awesome very friendly very polite and patient and work with you.

Blake was very knowledgeable of the unit I wanted. He was patient with me and listened to my need.
Thank you, Blake

I order a product based on their ad. They did not even have the product in stock and while it appeared they had shipped it they had not. When they contacted me they told me it was on back order and wanted to ship me some other item. Nonetheless, I requested a refund they said would take 3-5 business days. After 7 business days still no refund. The item cost nearly $100. I will be reporting them to the Better Business Bureau - Consumer Affairs shortly.

TERRIBLE SERVICE. WILL NOT ORDER FROM THEM AGAIN!
Didn't tell me a product wasn't in stock when I paid priority shipping and did not update me on my order.

I bought the Kelly Premium Synthetic 13x7 Lace Front Wig By Laude Hair in OL-PEACOCK and OL-RSBERRY, I had seen good reviews on them. It took forever to receive them. I ordered the 20th of June 2023.

But what I got was so sparse on the lace part, I looked like I was balding when I put it on!
They did not take the wigs back or refund me.

Second issue I had was anotuernwig, Mist Delcy Synthetic Hair HD Lace Front Wig By Vanessa, that I ordered as well, the waiting time was even longer and when I contacted them, they said it was on back order. Eventually when I asked again they said it was out of stock. They did eventually give me a refund for that wig, but it took a long time. I ordered in June and I got my refund in November. Still no refund for the two terrible wigs.

Sadly, this was a very bad experience.

I had a family emergency & had to leave out of the state due to my father has brain cancer and the post office on 07/31/2023 sent my order/package back to Onebeutyworld.com, 145 SW 13 St, Miami, Fl 33130 – 786-822-5345.

I have spoken to Onebeautyworld.com, 145 SW 13 St, Miami, Fl 33130 & the Post office here in Orange Park, FL on several occasions since the beginning of August trying to get my package sent back to me. Finally on September 26, the Post office called to inform me my package was disposed of due to Onebeautyworld.com shipping policy, also stating my package had no endorsement & because it was considered lightweight the Post Office is instructed to dispose of those type of packages instead of returning to Onebeautyworld.com. The Post office called Onebeautyworld.com to let them know that since this happened, Onebeautyworld.com should resend my order. I did not hear from Onebeautyworld.com so I called Onebeautyworld.com today, September 28, 2023, to find out the status of my package. To make a long story short Onebeautyworld.com knew I was not going to receive my package because of their shipping policy for these types of packages so they requested that I to reorder my item & they will give me a 15% discount. I refused to accept this offer due to the fact the Post Office explain to me that they do not know why Onebeautyworld.com has this type of shipping policy & it is not fair to the customer to have what they purchased disposed of instead of having it return to back to Onebeautyworld.com & Onebeautyworld.com resending these packages to the customers.

DO NOT ORDER FROM THIS PLACE. THEY DO NOT ACCEPT RESPONSIBLE FOR THEIR ACTIONS & DO NOT VALUE CUSTOMERS AT ALL! ALL I WANTED WAS TO HAVE MY ORDER SENT BACK TO ME!!!!! SIMPLE AS THAT. NOT WORTHY OF A STAR!

I had the worst experience with One Beauty World. I ordered a wig. It was never shipped. Contacted them multiple times. They kept saying it will be shipped. 3 weeks passed still no shipping. I requested a refund. Again a back and forth they refused to refund me. Thank God I had done the order through PayPal so I opened a case and PayPal had them refund me. After I opened the case One Beauty contacted me asking me to close the case. Smh. Please do not purchase anything from them.

The quality of wigs makes for a durable wig that can lasts for months. It simply requires using a flat iron after months of wear.

I usually purchase the "Bang Blunt 18 in Destiny Premium Realistic Fiber Full Wig", color 1B.

My last purchase I ordered color P1B30. I love the color.

However, I used priority shipping, and the product arrived the same time as the regular shipping option. I also noticed that the color P1B30 is a bit fluffy and doesn't respond as well even with the use of a flat iron. I hardly wear this newly purchased wig and resort to the color 1B, that I have been using for more than 6 months.

I will continue shopping at One Beauty World; however, I will think twice about using priority shipping.

Blake did fantastic job handling my phone order will be definitely ordering again on the phone.

I placed an order on June 22, 2023 (the packing slip falsely says it was ordered on July 11th) and paid $13.40 for expedited shipping. The order did not arrive until July 15, 2023. I've been assured I will be refunded and only charged the flat rate shipping costs. Still waiting for my refund.

I requested and paid for Priority Mail Express 1-Day on Thursday, 8 June. Even after waiting 24-48 hours for processing, the product should have been received no later than 13 June (given the weekend). However, I did not receive my product until 14 June. I requested a reimbursement for the difference in shipping cost since I did not receive the order according to the 1-day privilege. After several emails, I was told on 13 June that the issue was being raised to management for the partial refund. I have not heard anything since that time.

When I received my order all of my order was correct, but it did take me emailing after three weeks to see when my hair was going to be shipped. I’m not sure I would order from this site again even though I love supporting small businesses. I think the communication could be improved.

I made my order 1 month ago and I just got it today. The hair was good what I expected it to be i contact costumer service they did well getting back to me and all but shipping it pretty bad..horrible

The website is user friendly and the customer service is excellent