Receive my merch in an efficient & timely manner. This particular item I couldn’t find at any beauty supply store here in west palm beach. I wanted it so bad I just ordered it . The unicorn braiding h... Voir plus
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Lisez les avis des autres
I spoke with Zach and he was so helpful!!! My daughter has alopecia and wears a wig every day so Zach provided me with assistance to ensure we could order a wig that is economical yet looks like real... Voir plus
L'entreprise a répondu
do not order from this website, very sketchy. they don’t respond to emails and forwards all calls to voicemail. order randomly cancelled and money has not been refunded, placed a second order and the... Voir plus
Paid for 2 day shipping. Didn’t receive tracking info or package until after I disputed with PayPal. The people from customer service online chat lied to me then ignored me the next day. You can’t rea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A Florida based, family-owned, and run Online Beauty Supply portal since 2017. We work with selected and best quality Wigs, Hair Extension, Braiding Hair Brands with focus on providing best customer service in the business.
Coordonnées de contact
Miami, Florida, 33168, Miami , Etats-Unis
- 786 822 5345
- hello@onebeautyworld.com
- onebeautyworld.com
2,6
Bas
334 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Excellent superb customer service
Excellent superb customer service, keep customers updated concerning their orders and Backorders, recommend this company I’ve had excellent experience
18 mai 2023
Avis spontané
Réponse de Onebeautyworld.com
Dear Gwendolyn,
Thank you so much for taking the time to share your wonderful feedback about our company and our customer service. We're thrilled to hear that you had an excellent experience with us!
At OneBeautyWorld, our main goal is to provide exceptional customer service and ensure that our customers are always updated about their orders and backorders. We understand the importance of keeping you informed every step of the way, and we're glad to hear that we met your expectations in this regard.
We truly appreciate your recommendation, as it means a lot to us. Knowing that you had a superb experience with our team motivates us to continue delivering the same level of service to all our valued customers.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out to us. We're here to help!
Once again, thank you for your kind words and for choosing OneBeautyWorld. We look forward to serving you again in the future.
I ordered 3 packs of a certain color…
I ordered 3 packs of a certain color way I was in search for and paid extra for express shipping last year!! They claim that I will in fact receive refund asap. It’s been almost half a year now. Do not buy anything you will get your money taken. Simple as that. Beware.
25 décembre 2022
Avis spontané
Very unpleasant experience was sent the…
Very unpleasant experience was sent the wrong hair took over a month to resolve issue. They see your emailing them and don't have the decency to reply. Communication skills are very poor. Tread carefully when ordering from this website
30 mars 2023
Réponse de Onebeautyworld.com
We apologize for the inconvenience and frustration caused by the error in your order and the lack of communication during the process. We take full responsibility for our mistake and understand that we did not meet your expectations.
We value your feedback and will take it into account to improve our processes and service to ensure that this does not happen again in the future.
If you have any further concerns or questions, please do not hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.
Best regards,
I received the item in a timely manner
I received the item in a timely manner. And the price was wonderful.
7 avril 2023
Réponse de Onebeautyworld.com
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you received your item in a timely manner and that you found the price to be wonderful.
At OneBeautyWorld.Com, we strive to provide our customers with high-quality products at affordable prices, and we're delighted to know that we hit the mark for you.
Thanks again for your kind words and for choosing to shop with us. We look forward to serving you again in the future!
Best regards,
Replies are responded quickly
Replies are responded quickly
Customer services are friendly and
always helpful!!!
7 avril 2023
Réponse de Onebeautyworld.com
Thank you for taking the time to share your experience with us. We're thrilled to hear that our team has been able to provide you with quick and helpful responses, and that you find our customer service to be friendly and accommodating.
We always strive to provide our customers with the best possible service and support, and your feedback serves as a great encouragement to our team. We appreciate your business and are here to assist you whenever you need us.
Thank you for choosing to shop with us and we hope to continue serving you in the future.
Best regards,
Dark charcoal, Bona wig
The wig, bona, is a beautiful wig, I got it in charcoal. It's a dark charcoal. Long and silky. Love it.
I wasn't too happy with how long the shipping took.
4 avril 2023
Réponse de Onebeautyworld.com
Thank you for taking the time to share your experience with us. We're thrilled to hear that you love your new wig, the Bona in Charcoal. It's always great to hear that our customers are happy with their purchases!
We're sorry to hear that the shipping time didn't meet your expectations. We understand how frustrating it can be to wait for a product, and we apologize for any inconvenience caused. We're constantly working to improve our shipping times, and we appreciate your patience and understanding.
Thank you for choosing to shop with us and we hope to continue serving you in the future. If you have any questions or concerns, please don't hesitate to contact us.
Best regards,
I actually think these people take…
I actually think these people take money and don’t actually have the items in stock Two weeks still no product and no refund I’m about to file a complaint with the Better Business Bureau
4 avril 2023
Avis spontané
Réponse de Onebeautyworld.com
Dear Kelly,
We're sorry to hear that you had a negative experience with our company, but we want to assure you that your refund was processed as soon as you requested it, and the credit memo was sent to you.
We apologize for any confusion or delay that may have occurred with your order. We take our customers' satisfaction very seriously, and we always strive to provide timely and efficient service.
If you have any further concerns or questions, please don't hesitate to reach out to us. We want to make sure that all of our customers are completely satisfied with their experience shopping with us.
Thank you for your feedback and for bringing this issue to our attention. We hope that we can work to regain your trust and continue to serve you in the future.
Best regards,
Bait and Switch
The hair of the woman in the photo is what was in the promotion, but different than the hair I actually received. The models hair was long and had zizi crimp like braids; the actual product was barely a foot long, and was wavy.
5 avril 2023
Réponse de Onebeautyworld.com
We're sorry to hear that you are not satisfied with the product you received. We apologize for any confusion that may have arisen due to the promotional photo.
As a third party seller, we do not have control over the promotional photos used by the manufacturer or distributor. However, we understand your disappointment.
Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused you. We value your business and hope to have the opportunity to serve you again in the future.
Best regards,
I never received my order
I never received my order. It was marked delivered however, I never received my order!
On May 3, 2023 someone who works at this store called me several times harassing me telling me to take down this review if I did they'll give me 10% off my next purchase because (their a small business)! I should not have to take down any reviews that I post! This is highly inappropriate!
Today May 9, 2023, someone called me again from this store - this is truly harassment! This is terrible!
3 avril 2023
Réponse de Onebeautyworld.com
We apologize for any inconvenience caused regarding your recent order. Our records indicate that your package was delivered on the expected delivery date.
We have been attempting to contact you to follow up on this matter and to offer assistance in resolving any issues you may have faced. We apologize if our attempts to reach out to you came across as harassment.
Regarding your review, we respect your right to leave a review and express your thoughts about your experience with us. We apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future.
If you have any further concerns or questions regarding your order, please contact us directly at (786) 822-5345. We will do everything we can to assist you in finding a resolution.
Thank you for choosing OneBeautyWorld.com.
Best regards,
It took a week before I received my…
It took a week before I received my item. Took several days before I received a tracking number. I signed up for same day shipment and didn't my purchase in that time frame.
3 avril 2023
Réponse de Onebeautyworld.com
Thank you for reaching out to us. I apologize for any inconvenience caused by the delay in receiving your order. Upon checking, I can confirm that your order was placed with our Flat shipping rate of $7.99, which typically takes 1 week for delivery.
Regarding the tracking information, I apologize for any confusion caused. Our team usually sends out tracking information within 24-48 hours after the order has been shipped. I apologize if there was a delay in sending it out, and we will look into this to ensure it doesn't happen again in the future.
As for the same-day shipment option, please note that it is not available for our Flat shipping rate. We do offer expedited shipping options at an additional cost if you need your items sooner. If you require further assistance with this, please let us know and we will do our best to accommodate your needs.
Thank you for your patience and understanding, and please don't hesitate to reach out to us if you have any further questions or concerns.
Best regards,
Great Quality
Great quality wig and very soft. Loved the color. I will order again. Thank you
6 avril 2023
Avis spontané
Réponse de Onebeautyworld.com
Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you loved the quality and softness of your new wig, as well as the color. Your satisfaction is our top priority, and we're delighted to know that we were able to meet your expectations.
We appreciate your business and we're grateful for your trust in us. We look forward to serving you again in the future and providing you with more high-quality wigs that you will love.
Thank you once again for your kind words and for choosing our company. We truly value your feedback and support.
Best regards,
The shipping of the item too long and…
The shipping of the item too long and just to process the order took a week. Haven’t received product yet because it was shipped on 4/9 but I ordered it on 3/29.
9 avril 2023
Réponse de Onebeautyworld.com
We're sorry to hear that you had a less than satisfactory experience with our shipping and order processing. We understand that waiting for a product can be frustrating and we sincerely apologize for any inconvenience caused.
We strive to provide our customers with timely and efficient service, and we're disappointed to hear that we fell short in your case. We would like to assure you that we're constantly working to improve our shipping and order processing times, and we appreciate your feedback as it helps us to identify areas where we can improve.
we hope to have the opportunity to serve you better in the future.
Thank you for your patience and understanding.
The pre sectioned parts are…
The pre sectioned parts are disproportionate and not all the same size. On my first pack of hair I used one bundle and had to open a next one to see if the packaging was just wrong EVERY PACK OF HAIR WAS NOT EVENLY SEPARATED!!! I am beyond furious I could have bought regular pre stretched hair if I knew I would still be separating trying to get the braids the same size still!
29 mars 2023
Réponse de Onebeautyworld.com
We are sorry to hear that you had a negative experience with the pre-sectioned hair that you purchased. As a third party, we understand how frustrating it can be to receive a product that doesn't meet your expectations. We appreciate you taking the time to share your feedback, and we are sorry that you had to go through this experience.
While we are not directly affiliated with the company that you purchased the hair from, we suggest that you reach out to their customer service team to discuss the issue.
We take product quality seriously, and we are committed to providing our customers with products that meet their expectations. We would like to assure you that we will speak to the brand and will take the necessary steps to ensure that this does not happen again.
We hope that this information is helpful, and we apologize for any inconvenience that you have experienced. If there is anything else we can do to assist you, please don't hesitate to reach out.
Best regards,
Overall Excellent Service
You have the wigs that I need. I have hair loss. The order shipping is a litte slow. Thank you!
28 mars 2023
Réponse de Onebeautyworld.com
Thank you for taking the time to leave us a review. We are glad to hear that you found the wigs that you needed, and we hope that they have been helpful to you with your hair loss.
We apologize for any inconvenience caused by the slow shipping of your order. We understand that timely delivery is important, and we are constantly working to improve our shipping processes to ensure that our customers receive their orders in a timely manner.
We appreciate your business and your understanding, and we are committed to providing you with the best possible service. Thank you for choosing our products, and we look forward to serving you again in the future.
Best regards,
The hair is exactly what I was…
The hair is exactly what I was expecting. It is hard to find king yaki hair that matches my coarse natural hair. I’m happy!
29 mars 2023
Réponse de Onebeautyworld.com
Thank you for taking the time to share your positive experience with us. We are delighted to hear that the hair you received is exactly what you were expecting, and that it matches your coarse natural hair.
We understand how important it is to find the right match when it comes to hair products, and we're thrilled that we were able to provide you with what you needed. We take pride in our products, and we are glad to hear that you are happy with your purchase.
Thank you for choosing our product, and we appreciate your business. We look forward to serving you again soon.
Best regards,
Terrible
Terrible, no communication from the company. I placed my order last Thursday 3/29 and it just shipped Tuesday 4/3. The rep I spoke with on 4/5 said they had to get an item from Georgia but why not tell me that when I spoke to him on 3/29 to add an item a little after I placed it online. I have an appointment this Saturday and my hair won’t be here in time even though I ordered it week. Just ridiculous!! It’s aggravating because now I have to cancel my appointment or go try to find some hair at a local store
5 avril 2023
Réponse de Onebeautyworld.com
We are sorry to hear that you had a negative experience with our company. We understand that communication is important, and we apologize for any inconvenience caused by the delayed shipment of your order.
We strive to keep our customers informed throughout the order process, and we are sorry that we did not communicate the delay in a timely manner. We also apologize that your hair did not arrive in time for your appointment, and we understand how frustrating this can be.
We value your business and want to make things right. Please know that we are taking steps to improve our communication and order processing times to prevent similar issues from occurring in the future.
We apologize again for any inconvenience and frustration that you experienced. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
I love the product
I love the product, quite elegant and soft.
Fit me well and I will be purchasing more
In the future. Please continue to make them.
28 mars 2023
Réponse de Onebeautyworld.com
Thank you for taking the time to share your experience with us. We are thrilled to hear that you love our product and that it fits you well. It's always great to hear that our customers are satisfied with our products, and we are delighted to know that you found our product to be elegant and soft.
We appreciate your positive feedback and are glad to hear that you will be purchasing more from us. We take pride in providing high-quality products, and we are committed to ensuring that our customers have the best possible experience when shopping with us.
Once again, thank you for your support and for being a valued customer. We look forward to serving you again soon.
Best regards,
Réponse de Onebeautyworld.com
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our product and that you found its quality to be great.
Your review truly means a lot to us, as we strive to provide our customers with the best possible experience and high-quality products. We are thrilled to know that we have met your expectations, and we look forward to continuing to exceed them in the future.
We are also glad to hear that you will be buying from us again, and we assure you that we will continue to provide the same level of quality and service with each purchase.
Once again, thank you for your support and for being a valued customer. We appreciate your business and hope to see you again soon.
Took more than a month to get a refund
Took more than a month to get a refund. Which was not given without lots of messages asking about it.
30 mars 2023
Réponse de Onebeautyworld.com
I am sorry to hear that you were dissatisfied with your recent experience with our product/service. We take all feedback seriously and are committed to addressing any issues that our customers may encounter.
We did send you, your whole order in a timely manner. we did informed you that your one product is out of stock and refunded the unvailable product as per your instructions. We tried contacting you on your phone number but no response.
If you could provide more specific details about the problems you encountered, I would be happy to investigate and try to resolve them. Please feel free to reach out to our customer support team at 786-822-5345 or reply to this message with more details.
Thank you.
Just right
I received the item in a timely manner. This wig was just what I was looking for and the right shade of brown that suits my complexion.
2 mars 2023
Réponse de Onebeautyworld.com
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you received your item in a timely manner and that it met your expectations.
We strive to provide our customers with the best possible shopping experience, and we're glad that we were able to deliver on our promise of timely delivery.
Thank you again for choosing OneBeautyWorld. We look forward to serving you in the future.
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