This service is brilliant. I can get quick help when it's needed all from home and medication will arrive within a couple of days. Everything is confidential and you can get professional advice... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My wife and I use this service and it has been excellent. Great advice and brilliant communication. Response to messages is second to none. We are over the moon with this service and can’t thank you e... Voir plus
L'entreprise a répondu
They do deliver but the process is a bit clunky and their prices are high relative to others. Like the convenience that you can usually collect in store. Don’t like all the auto generated text they us... Voir plus
L'entreprise a répondu
The service is really easy to use and I have never had any issues with it. I always have received what I have ordered on time and packaged well and if it couldn't be delivered I was always notified wh... Voir plus
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À propos de l'entreprise
À propos de Boots Online Doctor
Écrit par l'entreprise
Health shouldn’t have to wait. With the Boots Online Doctor, it doesn’t have to. Simply go online at a time that suits you and order prescription treatments and home test kits. With pick up in store or free home delivery for most medicines, it’s healthcare without the hassle.
Coordonnées de contact
Royaume-Uni
- onlinedoctor.boots.com
Convenient care without the hassle
4,2
Bien
5 k avis
Demande des avis aux clients
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Horrible service..
Horrible service... There is probably one person looking after orders part time or even once a day...Dont order from here
10 septembre 2026
Avis spontané
Réponse de Boots Online Doctor
Hi kemal, We’re really sorry to hear that you’ve had a poor experience with our service. We understand how frustrating it can be when orders don’t progress as expected.
If you’re experiencing any issues with your order or our service, please send us a message directly through your account so we can look into this for you and help resolve any issues. Thanks for choosing Boots Online Doctor!
Great service
Great service, well organised in general although the notifications about prescriptions is a bit hit and miss. The prices go up and down without warning too but not by a lot. Very responsive to communication.
8 février 2026
Réponse de Boots Online Doctor
Hi Yana, thank you for taking the time to share your feedback! We’re really pleased to hear that you’ve found our service well organised and that our team has been responsive when you’ve contacted us.
We’re sorry to hear that the prescription notifications have been a little inconsistent and appreciate you highlighting this. We’ll also take your comments regarding pricing on board. Thanks for choosing Boots Online Doctor! 😊
Dont use
I used this service and i never recived any contact from the pharmacy to confirm pick up of prescription and that was after reciving a message to say i would be contacted within 24hrs over a week later and nothing
26 août 2026
Avis spontané
Réponse de Boots Online Doctor
Hi Alistair , we’re really sorry to hear about your experience and completely understand how frustrating it must have been to wait over a week without receiving an update from the pharmacy.
We’d like to look into this for you and understand what happened with your prescription and the communication you were expecting. If you could provide some further details, we can review this and investigate the issue with the pharmacy.
We’re sorry again for the inconvenience and the lack of communication. Thanks for choosing Boots Online Doctor!
Réponse de Boots Online Doctor
We’re really pleased to hear that you found our service easy, professional and accessible. Thanks for choosing Boots Online Doctor! 😊
Réponse de Boots Online Doctor
Thank you so much for your lovely feedback, Luke! We’re really pleased to hear that you found the service easy and professional. Thanks for choosing Boots Online Doctor! 😊
Réponse de Boots Online Doctor
We're so happy to hear you found our service to be efficient Wilson! We appreciate your kind words.
Thanks for choosing Boots Online Doctor! :)
Réponse de Boots Online Doctor
We're so happy to hear you found our service easy to use and responsive Tara! We appreciate your kind words.
Thanks for choosing Boots Online Doctor! :)
Great service
Was hesitate to use an online doctor, however their communication was fabulous very informative, prescription was ready in the timeframe they said very quickly and was available for me to chose the most convenient boots pharmacy to me. Would use again
22 novembre 2025
Réponse de Boots Online Doctor
We're so glad to hear that despite your initial hesitation, you had such a positive experience with our online doctor service Han! It's wonderful to know our communication was informative and that your prescription was ready quickly at your chosen Boots pharmacy. We appreciate your kind words and look forward to assisting you again.
Thanks for choosing Boots Online Doctor! :)
The order took too long to process so I…
The order took too long to process so I was able to get my prescription elsewhere. They wouldn’t refund the cost without taking a £20 processing fee. Even through the prescription wasn’t ready within 24 hours. I won’t use them again. They were 4 times the cost of the private prescription I got elsewhere.
7 septembre 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you for your review. We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. This isn’t the level of service we aim to provide, and we understand how frustrating this can be.
We’d like to look into this properly so we can understand what happened and address your concerns directly. We’ve requested your details so we can review your account and correspondence directly and look into this further.
Thanks for choosing Boots Online Doctor!
Réponse de Boots Online Doctor
Thank you for your feedback Steve. We are happy to hear you found our service to have great communication.
Thanks for choosing Boots Online Doctor!
Smooth & efficient service
- smooth & efficient service
- fantastic customer service
4 septembre 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you so much for your lovely feedback, Chris! We’re delighted to hear that you found our service smooth and efficient, and that our customer service team was able to provide a fantastic experience. Thanks for choosing Boots Online Doctor! 😊
The service is easy to operate
22 avril 2026
Réponse de Boots Online Doctor
We're really pleased to hear you found the service easy to operate Tommy. Thanks for choosing Boots Online Doctor! 😊
I still felt a little let down in the first place
I have seen the update- I was accused of lying by online doctor because I picked the wrong option to start with. Well if I apply through another online pharmacy I know exactly what to do.
I now appreciate the current message received on the online doctors board and I wish that had been the one that had been originally sent
What if had a uti in the future? Will I always been rejected for being desperate for a solution? I am a 40 year old woman and know what a UTI looks like. It doesn’t explain why each question is being asked.
Anyway
I felt I had a UTI today so I thought it would be easy to get antibiotics through boots doctor. I was so wrong. Originally I clicked that I had had a uti in the last six months, worried that I wouldn’t get served otherwise. I desperately needed antibiotics and didn’t want to go to out of hours
Wrong option it got refused. I put another one through correctly identifying I had not had a uti in the last six months. I also messaged them to say I’d made a mistake, I still got an aggressive response.
I would like my account cancelled. I feel like this has been handled really insensitively and if I made one mistake to begin with and then corrected it - giving the reason- then I feel the aggressive tone of the messages are not warranted. I still feel like I have a uti and I feel let down. I will be complaining to the CEO of Boots. I have spent a lot of time today trying to sort this out and giving sensitive ID etc. if someone is willing to try to fill out the forms and rectify a mistake then that should show you how they need the medication. Please send confirmation of account cancellation or a way to do it
Boot Doctor cannot help you on your time of need and has no humanity
14343938.
14343106
5 septembre 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you for taking the time to share your feedback. We’re very sorry to hear about the experience you’ve had while using our service. This is certainly not the level of ease and support we aim to provide our customers.
We’ll have someone look into this as soon as possible and will get back to you directly through your account with us.
Please note that our clinicians’ main priority is patient safety. If a clinician determines that a particular treatment is not suitable or appropriate for someone through our service, they are unable to prescribe it. However, we completely understand if you may feel that this decision was unfair, and we’re sorry for the frustration and disappointment this has caused.
We’ll ensure your concerns are investigated thoroughly and will be in touch as soon as we have an update. We hope this helps to clarify the situation.
Thanks for choosing Boots Online Doctor!
I’m addressing this problem to the…
I’m addressing this problem to the concern department I’m on Mounjaro and I do order it from Boots online doctor I collected it from the @ Boots pharmacy in Prescot Liverpool the first time for the 5mg one they made me wait for one week before collection the pen was already primed and there were ONLY THREE DOSES NOT FOUR as written but I paid the full amount so was the same with the 2.5 mg which then I thought I must have done some error while using the pen and I ignored it. I paid the full amount for three doses.When I called the customer care service they were just passing me through services to services while not solving anything.BE CAREFUL ONE PEN IF MOUNJARO HAS ONLY 3 DOSES OF MEDICATION BUT HAS THE FULL PRICE.
13 août 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you for your review. We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. This isn’t the level of service we aim to provide, and we understand how frustrating this can be.
We’d like to look into this properly so we can understand what happened and address your concerns directly. We’ve requested your details so we can review your account and correspondence directly and look into this further.
Thanks for choosing Boots Online Doctor!"
Great service.
The service is really easy to use and I have never had any issues with it. I always have received what I have ordered on time and packaged well and if it couldn't be delivered I was always notified when it was ready to pick up. I would definitely recommend this service.
27 août 2026
Réponse de Boots Online Doctor
Thank you so much for your lovely feedback, Sam! We’re really pleased to hear that you’ve found our service easy to use and that your orders have consistently arrived on time and well packaged. It’s also great to know that you’ve been kept informed when orders have needed to be collected.
Thanks for choosing Boots Online Doctor! 😊
Really struggling to access my online…
Really struggling to access my online account and password reset. Four calls today and still blocked, so unable to send a message via the portal or re order. Now the message says technical issues.
31 août 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you for your review. We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. This isn’t the level of service we aim to provide, and we understand how frustrating technical issues can be.
We’d like to look into this properly so we can understand what happened and address your concerns directly. We’ve requested your details so we can review your account and correspondence directly and look into this further.
Thanks for choosing Boots Online Doctor!
Really straightforward to consult
Really straightforward to consult, they send you a video with explanations and communication is very easy. The whole experience with boots online doctor was perfect for both my wife and I.
3 novembre 2025
Réponse de Boots Online Doctor
Thank you so much for your lovely feedback,Bruno! We’re really pleased to hear that you and your wife had such a positive experience with our service. Thanks for choosing Boots Online Doctor! 😊
Réponse de Boots Online Doctor
Thank you for your lovely feedback Frederick! We’re delighted to hear you found our service efficient and professional. We really appreciate you taking the time to leave us a review.
Thank you for using Boots Online Doctor!
Useless service, avoid!
Useless service, unable to carry out instructions due to no clear guidelines, message service staffed by fools!
28 août 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you for your review Richard. We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. This isn’t the level of service we aim to provide, and we understand how frustrating this can be.
We’d like to look into this properly so we can understand what happened and address your concerns directly. We’ve requested your details so we can review your account and correspondence directly and look into this further.
Thanks for choosing Boots Online Doctor!
Avoid ordering prescription delivery
Ordered a very simple prescription, and even after it was approved, it took 7 (!) days just to ship, on top of the delivery time. Never again.
25 juillet 2026
Réponse de Boots Online Doctor
We’re very sorry for the delay in dispatching your prescription. We experienced a backlog of home delivery orders following a sudden increase in demand, which unfortunately resulted in your order taking longer than expected to be dispatched.
We completely understand how frustrating this must have been, especially after your prescription had already been approved. We sincerely apologise for the inconvenience caused and appreciate your patience and feedback.
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