Boots Online Doctor Avis 

I am very disappointed with service I received with Boots online doctor. I always loved Boots service and Boots shop. I had to cancel my order of Wegovy weight loss tablets after week waiting , bad communication,
and join with another firm and received good service and help. I don’t recommend Boots doctor online service.

Be very careful about sharing personal information with Boots. Once again I have found it necessary to use Boots online and to my huge dismay I can still not delete old payment card details. They replied in a previous review that deletion may take 30 days but months later the card details are still visable on my account.
This may mean that if they have a data breach, as is happening with many "reliable" firms you are vulnerable.
If you are unable to delete your card details after you have made a successful payment this could result in ALL customers who give Boots their payment details are vulnerable until their cards expire. This must be illegal under the data protection act? They are storing information that you cannot delete forever!
I am taking this further.

I started using the Boots online pharmacy as I wanted to get some stop smoking medication. The process at the start was thorough and I selected collect from a pharmacy. They said I would receive a text within 24h saying it would be ready to collect. I had nothing in 4 days so I called only to be told “oh you’ll probably just have to see if it’s at the pharmacy before we can do anything” The pharmacy staff informed me that my number was not handed over for the order which is why they couldn’t contact me. When it came to ordering again I thought I would choose home delivery to avoid the same experience. Not only did I have to go through the whole medical history again to get the order (it’s a repeat prescription!) but I also got a message a few days after this saying it was delayed by 4-5 days! I completely ran out of medication. Extremely poor service from Boots and not what I expected at all. I’ll be going elsewhere for my next order. Useless at best.

Terrible service.
Oh dear, I so wish I’d read these before I placed an order for my second month of the wegovy pill. The first month was from a different supplier. Due to Boots incompetence I have missed out on my second month of the wegovy pill. It clearly states they will get back to you within 24 hours. They don’t. 10th filled out the online form and photos sent. Took them 48 hours to get back to me 13th - then wanted more info. Sent that off, said they’d get back to me in 24 hours which I couldn’t rely on. Therefore I’ve had to cancel my order. By the time they get back to me with the next question and finally approve and despatch it won’t get to me until next week. In that time i would be unable to take the next stage due to missing 4 days. Why they couldn’t ask for the photos plus the proof of invoice and date of birth at the same time is ridiculous. Thanks a lot. I’ll now have to pay again to start from the beginning.
The only reason I’m writing this is because they didn’t even apologise, just confirmed they had canceled, how rude! not the way to treat a customer.

Wouldn't recommend at all. Was refused a prescription as I'd completed some information incorrectly and when I called to rectify this the call was told they queues were long as they were so busy but the call was answered and left by an advisor ignoring me for over 5 minutes. Call avoidance! No wonder you're so busy if your staff can't be bothered to take a call. Wouldn't use this service again. Update. I contacted with the information requested and I was never replied to again. Joke of a company, false customer service replys are only for online presence as they couldn't give a hoot about you or your reviews. Will never use this awful company ever again

I used this service for acne treatment - they were helpful and it was easy to get a proscription. This is a private service so I paid a private prescription fee - but I was ok with that and expected the price.

It is a good service if you are happy to pay out of pocket and speak to a qualified dr.

Very easy to use and good service

Dear Sir or Madam,

I am writing to submit a formal complaint regarding my order of Mounjaro 7.5 mg, placed on 29 July 2026. My order number is 13-94-70-80.

Today I went to the designated pharmacy to collect my order. The product I received was significantly damaged. The packaging was compromised, and the contents had leaked. As a result, the product was not delivered in an acceptable condition and is not fit for use.

I am requesting an immediate full refund of the amount paid for this order.

I do not wish to receive a replacement product or experience any further delays. I would appreciate written confirmation that the refund has been processed without delay.

If I do not receive prompt confirmation, I will escalate the matter to the relevant regulatory authorities and consumer protection bodies, providing all available evidence, including photographs of the damaged product, packaging, and order details.

I will also consider sharing a factual account of my experience and how this complaint has been handled on social media and review platforms.

Please treat this matter as a formal complaint requiring urgent attention.

I look forward to receiving confirmation of the refund as soon as possible.

Sorry to give this review but Boots is a big well respected name ....but the online service is a NIGHTMARE .It requires continual repetative information and just drops out as you are inputting . This is serious when it comes to health products !!and urgent investment in the online service is needed ...I got no help ..just advised to try different devices as the solution to poor it support .phew!!

I used Boots Online Doctor because I have swimmer’s ear affecting both ears. I’ve had this before, and previously found that I needed a full bottle for each ear to clear it. I’ve also had different ear conditions in the past, so I personally feel much more comfortable using separate bottles for each ear.

During the consultation, there was only an option to order one bottle, so I contacted Boots to ask how I could order two. I was specifically told that if I wanted two bottles, I would need to place two separate orders.

Although I was already quite frustrated that I had to go through and pay for two separate consultations/orders for exactly the same issue, I followed the advice I was given and did exactly that.

A few days later, I suddenly received an email saying a refund for one of the orders was on its way. No proper explanation, and despite the fact that I had only placed two orders because Boots themselves told me that was what I needed to do.

I have now received ONE bottle.

So apparently I now get to choose whether I treat my left ear or my right ear?

This is incredibly frustrating. If Boots were not willing or able to supply two bottles, I should have been told that when I contacted them BEFORE placing the second order — not instructed to place two orders and then have one cancelled afterwards.

For an online medical service, I expected much clearer and more joined-up communication. I specifically asked for advice before ordering, followed the instructions I was given, and have still ended up without what I was trying to arrange in the first place.

Great service

App is glitchy and requires OTP every time you log in. Didn’t receive communication that I had to “renew” prescription. Clearly don’t feel the new to keep loyal customers. I went to MedExpress where I received my prescription the next day with clear instructions and wipes. The app is easy to navigate and is way more informative.

I chose Boots Online Doctor because I thought i could trust the brand, but silly me. I placed an order, went through the consultation and eventually the order was accepted. Immediately afterward I received an email informing me of a delay of 4 - 5 days. What?! That was 5 days ago and instead of receiving my long awaited £60 order, I received another email which contained exactly the same notification as the first! BOOTS do better! YOU'RE TAKING ADVANTAGE OF YOUR CUSTOMER'S LOYALTY. I wish to receive my order in 2 working days or my money back!

Anytime I try to call the phone lines have been closed early “to allow them to reach more customers” messaging is extremely slow, days to get an answer to a simple question and answers often not clear so you have to message back and wait even longer so it takes a week for what could be a 2min conversation…
Website and message hub are also very unintuitive.

Avoid Boots online at all costs.
They took my order and my money.
My local store cannot fulfil my order and I am now locked out of my account.
Don't get scammed by Boots like I did. Criminals.

Money taken for prescription only to visit the store where the prescription was supposedly sent to, only to be told its out of stock BUT we may get a delivery tomorrow but not sure....call the helpline number the lady informs me that they can only hypothetically check stock (of a controlled medication) and then tells me I can ring round to see if anyone else has it and then hangs up

I have been locked out of my account after being asked by boots to make my password more secure. I’ve rang the help line who have unlocked the account but I still cannot get onto my account

Bad communication about them struggling to supply my tretinion. Called pharmacy multiple times and only found out from them, not online messages. Called the number for Boots Doctor was on hold for 30 minutes then they hung up on. Using another supplier now. Not in a rush to use this service again. Would be easier to use them as I try to use Boots for my points, recycle scheme etc but not worth it.

Decent enough company, hoping they learnt their lesson from when the Manujaro price increased and I waited on the phone for 2 hours without answer. Their service recently has been very good.

Efficient service