Boots Online Doctor Avis 

Absolute shambles. Made payment and registered for service; one month later we were still struggling to get just one additional photo. I offered to go into any branch physically to resolve this but they would not have it. Responses to communication always delayed. No assistance with technology issues in using their camera - no additional support outside of on-line writing; not even to give a quick call. Tried to remove myself and delete my log-in completely but their system will not allow. So disappointed!! I wish I could give a zero rating.

This is great no need to see the doctor

This service is brilliant. I can get quick help when it's needed all from home and medication will arrive
within a couple of days.

Everything is confidential and you can get professional advice if you're unsure. I have used this service multiple times and it has really helped! ☺️

Really poor service. You will talk to several different members of the team and it is clear some of them do not read the previous messages. Then you will wait a long time for their response. Even with a prescription and constant massaging back and forth, the boots online doctor service took 3 weeks to supply the medication (but they charged me straight away) and they got the dosage wrong. I would never use the service again. I selected my local boots pharmacy to collect the medicine but they asked me to travel an hour and a half including a ferry to get it. They have set me back in my health plan and cost me money and stress. They lacked respect and did not make me feel like a paying customer at all.

Where do I start?
I went into my local pharmacy, to speak to a pharmacist in real time about a query. I was straight away fobbed off to use Boots Online Doctor.

Problem, after problem. The self assessment/questionnaire was awful, long and repetitive, It also gave misleading information.

Once I completed the questionnaire, I was informed that someone would get back to me within 2-24 hours. I waiting over that 24 hour window to then receive a message, that would make my request even longer, and had conflicting information to what I was aware of and told about in the questionnaire.

A complete waste of my time, when I thought going to speak to a pharmacist would be a quicker option for me than trying to get an appointment at my GP to speak with a nurse.

Similarly, no option to cancel/delete a request or your account.
Terrible service.

Safe to say I will never use Boots Online Doctor again, and will utilise my GP surgery and its services every single time going forward.

This website, and therefore the company behind it, is dreadful; very clunky website with no option to delete account, delete payment method and misleading incentives for multi-purchase.

Having been unhappy with their overall service levels from ordering, prescription review and delivery, I had to send them numerous messages requesting that they delete my payment card details and account.

Save yourself some aggravation and stress - stay clear of this lot; Boots appears to be no longer a name you can trust. Whoever is in charge needs a serious customer service reality check.

...and queue the meaningless non-response, in a rather unsophisticated attempt to recover what you've already lost...pathetic

THEY ARE SUPER SLOW AND TERRIBLE. They say we cant escalate and take ages. Never ever do peirod delay service from them ever

I rarely leave negative reviews, but my experience with Boots Online Doctor has been extremely disappointing.

Firstly, it is incredibly difficult to get in touch with customer service. When you do manage to contact someone, responses feel scripted and unhelpful. The website itself appears to have technical issues most of the time, making the entire process frustrating from start to finish. Took me houre (!) just to navigate it with dozens of codes and password changes every time requested by this service.

What really annoyed me was the processing times. The service advertises a 24-hour review period, but once that time had passed, I was suddenly told it could take up to 72 hours. When I challenged this, I was told there was a banner on the website explaining the delay. I checked repeatedly and could not find any such banner. It felt like the goalposts were being moved after I had already paid.

When my Mounjaro prescription finally arrived at the pharmacy, the pharmacist handed me the pen in a tiny plastic sandwich bag with no needles included. As a first-time user, I assumed everything needed was inside the package. I later discovered that this service is supposed to provide needles and a sharps bin as well. Nobody explained this, nobody checked whether I had what I needed, and nobody apologised when the issue was raised.

The response from Boots was simply that the pharmacy and Online Doctor are separate services. As a customer, that is not my problem. I purchased through the Boots brand and expected some level of accountability. Instead, I was passed between departments with nobody taking responsibility.

Overall, poor communication, misleading processing times, technical issues, lack of accountability, and a disappointing customer experience. I will be using a different provider in future.

Quick and easy. Avoids unnecessary trips to the GP for minor complaints.

I’ve been using Boots online doctor and ordering system for prescriptions for the last two years and have never had any issues placing an order or getting a repeat prescription. Linked to my account and advantage card so if it’s a purchase that is eligible for any points, please go straight onto my account and I can text notification as soon as they’re ready to collect in store!

I used for a few months & after realising how expressive the products were compared to other sites, I decided to move on. Despite this, there is just no way to unsubscribe from some emails. I can't even remove my credit card number!!! The option to deactivate or delete my account isn't present & after emailing, was told to email "another department"... 3 days late & still no response. It just feel like this process of deleting your data has purposely been make over complicated.

Edit.
Thanks for the reply. I've currently sent 4 emails requesting account deletion.

Why is there just no option for me to do this myself?

Having a dedicated "customer data rights team" just to delete my account/data again seems overly complicated.

Great doctor especially if you're slightly nervous about seeing anyone in person but id definitely advise on actually seeing a doctor instead of just ordering stuff as you might have bad interactions with what ever you get

I initiated a consultation with Boots Online Doctor on 9th August, and it took around two days just to complete the consultation, which cost £25. I was then charged a further £60 for my prescription, and now, on the 21st, it has only just been dispatched.

There have been a ridiculous amount of delays throughout the whole process, and the communication through the portal has been extremely poor. It takes around a day for them to reply to each message, making an already frustrating process even worse.

I’ve also been locked out of my account on several occasions while trying to use the service, which is completely unacceptable.

Overall, I’ve had a very disappointing experience. Honestly, you’re probably better off waiting for a GP consultation, which may well work out cheaper and, in my experience, could be far less stressful.

Very slow in dispatching, I ordered on Tuesday and it hasn't been dispatched till Friday!

Boots always exceed ….. service levels are always above and beyond

I’ve been using boots prescription delivery service for around two years now and it’s incredibly inconsistent (and frustrating!). I pay £55 annually for the service which I’m fine with however Over the last few months my orders have taken over 3 weeks to be delivered and without prior text notification. The boots online portals (plural!) coupled with the nhs portals are not seamless or user friendly and its impossible to speak with a human if delivery hasn’t taken place. (Both at local store and boots online)
I’m grateful for the service when they deliver but there are many improvements still to be made especially around delivery notifications and the ability to reschedule if needed (currently not an option).
At the moment, it would be nice just to get a notification that delivery has been delayed or delivery has been scheduled.

Very fast, knowledgeable and good communications.

Online order.
Answered all questions. Same Day
Filled in all forms. Same Day
PAID. Same Day
Waited 4 days. No comms.
NO acknowledgment or text or email.
Contacted Pharmacy, "told no details on their system"
Contacted Boots Online (hard to find any contact info as per usual on ALL websites these days, auto response email and messages was the same experience)
1 Week still no prescription.
Why bother with an utter incompetent behemoth of a business, with a corporate culture where even a simple order goes to nowhere, and its up to the customer to chase up and find out what and why its gone wrong, to be told it's a "glitch"
Vote with your feet, and avoid, go to your local Pharmacist, face to face, who at least can answer your questions, and fulfill basic requirements?

Thank you! All good

Please do not use this service. I tried many times yesterday to do an online order but it would not complete so I gave up thinking I would try another time. Today a large amount of money has left my account unauthorised. Upon contacting Boots via email they claim the order went through even though I didn’t put in any bank details, did not receive confirmation and gave no idea where/when said order is going to arrive as I didn’t complete a collection time etc as the site was not working. I asked boots to cancel the order they generated but have been told they will charge a £40 admin fee!! Having read the comments here I can see they have real issues with their systems and customer services. Not impressed do not recommend and will nit use again it is an unsafe system financially.