This service is brilliant. I can get quick help when it's needed all from home and medication will arrive within a couple of days. Everything is confidential and you can get professional advice... Voir plus
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Lisez les avis des autres
My wife and I use this service and it has been excellent. Great advice and brilliant communication. Response to messages is second to none. We are over the moon with this service and can’t thank you e... Voir plus
L'entreprise a répondu
They do deliver but the process is a bit clunky and their prices are high relative to others. Like the convenience that you can usually collect in store. Don’t like all the auto generated text they us... Voir plus
L'entreprise a répondu
The service is really easy to use and I have never had any issues with it. I always have received what I have ordered on time and packaged well and if it couldn't be delivered I was always notified wh... Voir plus
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À propos de l'entreprise
À propos de Boots Online Doctor
Écrit par l'entreprise
Health shouldn’t have to wait. With the Boots Online Doctor, it doesn’t have to. Simply go online at a time that suits you and order prescription treatments and home test kits. With pick up in store or free home delivery for most medicines, it’s healthcare without the hassle.
Coordonnées de contact
Royaume-Uni
- onlinedoctor.boots.com
Convenient care without the hassle
4,2
Bien
5 k avis
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Good service
Good service, very easy to use online the app is not so good to use and the weight tracker doesnt work well
13 février 2026
Réponse de Boots Online Doctor
We're glad to hear you found our service good and our online platform easy to use. We're sorry to hear you've experienced issues with the app and the weight tracker. If you're still having problems, please send us a message or give us a call directly so our team can look into it and help get everything working properly. We appreciate your feedback!
Thank you for using Boots Online Doctor!
Boots online doctors were great
Boots online doctors were great, started me off on my weight loss journey. Thank you.
25 novembre 2025
Réponse de Boots Online Doctor
We're so glad to hear we could support you on your weight loss journey Mark. Thank you for sharing your positive experience with us!
Thanks for choosing Boots Online Doctor!
On LINE DOCTORS FRAUDSTERS.????
I have been trying to contact this place for the past two days asking for a refund but I haven’t no response, I have also tried phoning them but it just rings and rings!
I am begging to think if they are fraudster!!!
1 août 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you for your review Vicky. We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. This isn’t the level of service we aim to provide, and we understand how frustrating delayed responses and unclear communication can be.
We’d like to look into this properly so we can understand what happened and address your concerns directly. We’ve requested your details so we can review your account and correspondence directly and look into this further.
Thanks for choosing Boots Online Doctor!
Slow service, don’t answer phones, or check stock before collecting
Slow service, slow response to anything, they don’t answer the helpline and cut you off at exactly 20mins on being on hold.
I ordered a prescription on Thursday thought it would be quick and easy to get sent to a pharmacy where I was spending a long weekend rather than using another quick online pharmacy. Well they final Issued the prescription today Monday. I turned up. Not in stock.
Now im home 2hrs away trying to get sorted to my local store,
They don’t respond to online messages quick enough.
They don’t answer the phones,
I have now been on hold 50 minutes still not resolved.
Not an acceptable service in my opinion.
3 août 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you for your review Marc. We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. This isn’t the level of service we aim to provide, and we understand how frustrating delayed responses and unclear communication can be.
We’d like to look into this properly so we can understand what happened and address your concerns directly. We’ve requested your details so we can review your account and correspondence directly and look into this further.
Thanks for choosing Boots Online Doctor!
Réponse de Boots Online Doctor
We appreciate your feedback Luke! We're so glad you found our service trustworthy and good.
Thanks for choosing Boots Online Doctor!
Used this whilst on holiday
Used this whilst on holiday, needed to pick up some medication after becoming ill whilst away on a break. Got us out of a muddle and easy to use.
16 mars 2026
Réponse de Boots Online Doctor
We're so glad we could assist you during your holiday and help you access your medication easily Ed. We appreciate you sharing your positive experience!
Thanks for choosing Boots Online Doctor! :)
Réponse de Boots Online Doctor
Thank you for your review Theresa. We are happy to hear our service was excellent. We really appreciate your feedback.
Thanks for using Boots Online Doctor!
For weight loss drugs - go elsewhere
I chose Boots for their brand name thinking they would provide a slick service built on many years of customer service. Boy was I wrong.
Their tools for capturing photos for clinical approval are super clunky and don't work very well at all. You're forced to either get someone else to take the photos or use a bluetooth clicker (assuming you have one). Compare this with Asda or Morrisons that both have a timed selfie feature that makes the process far easier.
Also in terms of logging in to the site, the OTP is super slow and glitchy meaning I would re-request it and then they all came at once minutes later. This is something that just works on other websites.
Finally, you're required to post a picture of yourself on the scales. Again, problematic. I have LCD scales which means photos would not capture the displayed weight cleanly most of the time - digits would be missing. It should be possible to enter your weight manually.
In terms of cost alone, Asda and Morrisons are far cheaper. Plus I have my product already despite ordering days later. I've still to get mine from Boots. In summary, Boots are slower, more expensive, more difficult to use and provide a poorer service. I'd recommend that anyone who is looking to get weight loss drugs to consider sourcing them elsewhere.
On a positive note, they do at least offer delivery to store so if you're not at home during the week or live near a Boots store, then this could be a reason you might want to use them.
30 juillet 2026
Avis spontané
Réponse de Boots Online Doctor
We appreciate you taking the time to share such detailed feedback regarding your recent experience with our weight loss service Rob. We are truly sorry to learn that we did not meet your expectations, especially given your trust in our brand.
We understand your frustration with the photo capture process for clinical approval and the challenges you faced with the OTP system.
Please be assured that we are always actively reviewing all aspects of our service, including the technical tools and processes you highlighted. Your insights are invaluable as we work to improve user experience and streamline our procedures. We are grateful for your positive note about our delivery to store option.
Thanks for using Boots Online Doctor!
Signed up with Boots as a trusted…
Signed up with Boots as a trusted supplier. Went through consultation and provided information and pictures as requested. Called the chemist to collect my first dose injection and they said they close at 12pm on a Saturday and tell her now if I needed so she can get it ready. I said I would send my husband to collect it as I was working. My husband came back with the meds, no needles or sharp box! The chemist was now closed and I couldn't start my medication until the Tuesday when they opened again. I went on Tuesday to say they didn't put in the needles there reply was they don't come with it. Slightly confusing as you can't take it without a needle! No sharps box either (as stated in their terms)and to be honest the attitude was disgusting. They made me feel I was being awkward. 2 nd dose was a lot dearer and again they didn't give the needles. I had to ask for them again. They were very rude and said you will have to wait!
On the 3rd dose, the cost had shot up. I did some research and found a very pleasant chemist and after a very thorough consultation call, they provided me with the meds which was a lot cheaper. It was delivered at no extra cost and came with needles, wipes and a motivational messages.
I wouldn't use Boots again because of the service and attitude.
8 mai 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and apologise that the pharmacy did not provide all of the necessary items when you collected your medication.
From your review, it appears that your concerns relate to your experience at a Boots pharmacy when collecting your prescription. This review page is for the Boots Online Doctor service, where we manage the online consultation and prescribing process.
If you'd like to provide feedback about your in-store experience, we would encourage you to leave your review on the relevant Boots Pharmacy review page instead. This will ensure your comments reach the appropriate team, who can investigate the issues you've raised regarding the collection of your medication and the service you received in the pharmacy.
Thank you again for taking the time to share your feedback.
Don’t waste your time
Don’t waste your time, ordered a prescription filled in all requested field sent pictures as required, waited 24hours then more picture of what I sent saying it wasn’t clear - false cause I did check, told them to forget it and went to Superdrug was sorted within a few hours.
Really the poor service from boots I doubt I will be spending any more money or time with you. It is never simple shopping with Boots always an issue also why do they have a superiority complex.
Never met more rude or entitled pharmacist in my life standing with a prescription and being treated as though I’m lying.
Anywhere is better than Boots so save yourself the trouble and shop elsewhere.
Update
I get all that but Boots seems to go through higher checks than the CIA as even with proof, following instructions it is still difficult to even go with your service. For a service to help people you really don’t you make life more difficult
AGAIN DO NOT USE - try Superdrug so helpful and kind.
29 juillet 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
Our clinicians carefully review every consultation to ensure it is safe and appropriate to prescribe. If additional images are requested, this is because more information is needed to complete a safe clinical assessment, and these requests are made in the interests of patient safety.
We appreciate that this may have been frustrating, particularly if you were hoping to receive treatment more quickly. We're sorry that our service did not meet your expectations on this occasion and appreciate you taking the time to share your feedback.
Always a great service just a shame…
Always a great service just a shame price isn't as competitive as their competitors. The packaging is also an awful lot compared to other.
11 décembre 2025
Réponse de Boots Online Doctor
Thank you for taking the time to leave us a review Gemma. We're delighted to hear you've consistently received great service from us.
We also appreciate your comments about our pricing and packaging. We understand the importance of offering good value and recognise your concerns about the amount of packaging used. Your feedback is appreciated and helps us understand what's important to our customers.
Thank you for using Boots Online Doctor!
Not a good first impression.
I decided to order the Wegovy pills and went with Boots as they were a trusted brand.
The actual review/approval was quick, but nearly 2 weeks later my order still hasn’t reached the store. The original confirmation says to visit in store after 5 days. I waited 7 and went in only to be told they don’t have the stock yet and they will text when it’s ready. Messaging online results in being told to go back to store, it’s an endless cycle.
I understand it’s a new, in-demand product and I actually wouldn’t mind the delay if there was good communication but it’s apparently just a waiting game with no end in sight. I’m now nearly £100 down with nothing to show for it and will be going elsewhere for future orders.
19 juillet 2026
Avis spontané
Réponse de Boots Online Doctor
We're sorry to hear about your experience and sincerely apologise for the lack of communication regarding your order.
We're pleased that your online consultation and prescription approval were completed promptly. Once a prescription has been approved and sent to your chosen store, the store is responsible for ordering the medication and contacting you when it is ready to collect.
We apologise that the store did not keep you updated about the delay to your medication as they should have. We understand how frustrating it must have been to be left waiting without clear communication, particularly after being advised to collect after five days.
If you continue to experience issues collecting your order, please contact us directly. We'll be happy to look into alternative options with you, such as arranging home delivery where possible or diverting your prescription to a different store with available stock.
Thank you for taking the time to share your feedback, and we're sorry that this experience has affected your confidence in our service.
Really poor service and no upload tool
Really poor service. Bought a prescription online at the weekend. The system asked for images which I uploaded and then sent a message back asking for more images from the NHS app, however, you can only take photos of these. There is no way at all to upload an image. The official reply is to display on a computer and photograph with a mobile!
I submitted these and waited over the 24 hours as I need them due to going on holiday - they were ordered in plenty of time. Still no reply so I rang to be told it would be escalated. Within a few minutes I had a message saying it would take a few days. I rang back and asked to query it and the operator was totally unhelpful or caring. She just said they are busy and to wait.
When I asked to log a complaint as per their website, she said she couldn't and it had to be emailed - the website says it's via phone first.
I am so disappointed in Boots. You expect so much more from such a big established company.
29 juillet 2026
Avis spontané
Réponse de Boots Online Doctor
We're sorry to hear about your experience and apologise for the delay in processing your order. We understand how frustrating this must have been, especially with your upcoming holiday.
Your request required review by one of our GPs before we could proceed, and unfortunately this meant we had to wait for the GP to assess the photos you submitted, which took longer than expected. We appreciate that the communication and support you received during this time did not meet your expectations, and we're sorry for the disappointment caused.
We're also sorry for any confusion regarding our feedback and complaints process. If you wish to provide feedback about your experience, we're happy to handle this over the phone. However, if you would like to make a formal complaint, this needs to be submitted via our complaints email so it can be logged and managed through the appropriate process.
Thank you for taking the time to share your experience. Your feedback will be shared with the relevant teams as we continue to improve our service.
Three times I tried to re order product…
Three times I tried to re order product to no avail so went to another provider
24 juillet 2026
Réponse de Boots Online Doctor
Thank you for your review Janis. We are truly sorry to hear about the difficulty you experienced with reordering - this is not the experience we wish for our customers to have while using our service.
We are always actively investigating any issues our customers face to prevent future occurrences. We really appreciate your honest feedback.
Thanks for choosing Boots Online Doctor!
Increasing subscription each month!
My boots online subscription has been going up month by month by month£10. With no notice whatsoever. No good honest practice!
24 juillet 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you for your review Nigel. We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. This isn’t the level of service we aim to provide, and we understand how frustrating delayed responses and unclear communication can be.
We’d like to look into this properly so we can understand what happened and address your concerns directly. We’ve requested your details so we can review your account and correspondence directly and look into this further.
Thanks for choosing Boots Online Doctor!
Terrible- one week wait on 48-hr delivery- didn't arrive in time
Terrible. Consultation submitted Monday morning for 48hr tracked delivery. Approved Tuesday morning, received a message saying I'd be provided with dispatch info as soon as meds were dispatched.
Come Saturday morning, no dispatch message had arrived. I called customer service to cancel as they'd no longer arrive in time before I left for holiday, only for a recorded message to tell me their systems were down. I managed to work out I could send a message via my account and requested refund and cancellation as the prescription was now pointless and no longer needed. Today (Monday, a full week later when I've now left for holiday without the medication I paid for!) I received dispatch info to say it's too late to cancel and delivery will be tomorrow (Tuesday- one full week after the prescription was approved and should have been delivered to me within 48hrs as requested!!)
Absolutely shocking service here, really, and £20 completely wasted. Save your time and money and go elsewhere.
20 juillet 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you for your review Coral. We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. This isn’t the level of service we aim to provide, and we understand how frustrating delayed responses and unclear communication can be.
We’d like to look into this properly so we can understand what happened and address your concerns directly. We’ve requested your details so we can review your account and correspondence directly and look into this further.
Thanks for choosing Boots Online Doctor!
They are real doctors
I’ve had a great experience with Boots Online Doctor. They are genuine doctors who provide proper prescriptions tailored to your needs. The service is helpful, friendly, and informative, with quick responses throughout. Overall, I highly recommend them.
21 avril 2026
Réponse de Boots Online Doctor
Thank you for your feedback! We're really pleased to hear you had such a great experience with Boots Online Doctor. It's wonderful to know you found our service helpful, friendly, and informative, with quick responses.
Thanks for choosing us! 😊
Did my consultation a week ago
Did my consultation a week ago , I then supplied all the information that was required including email confirmation of previous order from my supplier before and because I Had not kept the original mangled box it arrived in they have ignored all my messages for the last 3 days !
Absolutely awful company
I bother and use someone else
No communication since 19/7
19 juillet 2026
Avis spontané
Réponse de Boots Online Doctor
Thank you for your review Debbie. We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. This isn’t the level of service we aim to provide, and we understand how frustrating delayed responses and unclear communication can be.
We’d like to look into this properly so we can understand what happened and address your concerns directly. We’ve requested your details so we can review your account and correspondence directly and look into this further.
Thanks for choosing Boots Online Doctor!
Very helpful.
14 juillet 2026
Réponse de Boots Online Doctor
Thank you for your positive feedback! We're happy to hear you had a good experience using our service.
Thank you for using Boots Online Doctor!
Called for advise as I couldnt take a…
Called for advise as I couldnt take a picture they, the person I spoke to was not at all interested in what I was saying
23 juillet 2026
Avis spontané
Réponse de Boots Online Doctor
Hi Claire, we're sorry to hear that you felt your concerns weren't listened to when you contacted us.
We understand how frustrating it can be when you're experiencing difficulties with part of the consultation process, and this isn't the level of service we aim to provide. We have requested some further details so we can locate your account and reach out to you directly to look into this further.
We look forward to hearing from you and hope to resolve this for you as soon as possible. Thanks for choosing Boots Online Doctor!
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