Onlineorchards Avis 177

I would not even give this company one star.
BUT:
I HAVE TO CONTINUE WITH MY REVIEW.....
MY INDEPENDENCE NECTARINE TREE ARRIVED DEAD. FROST DEATH. I SENT THEM PICTURES OF EVERY BRANCH WITH OBVIOUS FROST DEATH ON IT.
THEY WANTED ME TO CUT THE BARK AND SEE INSIDE.
I SEEN NO POINT THE TREE ARRIVED DEAD... AND TOOK 3 PLUS WEEKS TO ARRIVE THRU THE MAIL FROM THEIR SHIPPING DATE.
THEN
I WAS TOLD IM GETTING A NEW TREE. (THAT WAS THREE WEEKS AGO)
I CONTACTED THEM ABOUT MY REPLACEMENT. WANTED ME TO SCRATCH THE BARK AND SEE IF ITS ALIVE
I SENT THEM PICTURES OF IT BURNED IN MY DIRT PILE.
I ORDERED THE TREE IN FEBRUARY AND THIS IS STILL ON THE TABLE.
P.S.
I THINK THEY PLAY THE WAIT GAME UNTIL THE CUSTOMER GIVES UP.
I WILL NOT BUY ANY THING FROM THEM EVER AGAIN.
I STILL HAVE NOT RECEIVED MY PRODUCT FROM THEM.

ordered a month ago, emailed 4 times = crickets worst company EVER

Very poor customer service experience with Online Orchards. They charged my card immediately after I placed my order, but more than a month later I still have no trees, no shipping update, and no response to phone calls or emails.

I understand delays can happen, but completely ignoring customers is unacceptable. I expected much better service and communication

Do not use this company!!! I ordered #2 Dwarf Bing Cherry trees and received #1 Van Cherry Tree. I have left multiple email messages and called them multiple times and left messages, too and they have never responded.

Bought 1 Honeylocust tree from the site, was sent a random tree, a Weeping Birch Tree that is sensitive to my climate. Requested that they help on the phone and in an email. No responce. Bad customer service, whole sale horrible marketing stretegy to cater their trees to the broader USA. Will not send a replacement for my lost time and effort, have to plant the tree or let it die.
Will not buy from them again. Ever.

I had ordered 8 sage plants. I liked them so ordered 8 more. I got unknown plants. I cannot get a refund unless I repack them (and ship to Arizona!!!). I don't have materials to properly package them. The problem is none of their plants are labeled. I don't know the exact sage I received; I have no idea what type of potted plants are sitting in my yard.

I ordered two trees and two blueberry plants and they arrived in two separate deliveries. I received a hazelnut tree with evident signs of root rot and the apricot tree was withered and chlorotic (yellowish). They both were clearly handled poorly as both had damaged twigs and buds.
I called several times and send messages both via email and from the website, no reply whatsoever.

Total scam.
Placed my order and they charged my card and I never heard from them.
No response to emails or calls.
Disputed th charge and I’m done with this shady company!

The shrubs came to me in good shape and nice condition

we bought 2 Apple trees one survived but the Fuji Apple tree which is the pollinator for the other did not , thinking it was just fall waited until now and seen our one tree is making a growth experience and looking healthy. sure wish they would replace the Fujki since we paid over 30 dollars for it .

Bought a number of trees and hedges. The hedges were all in great shape. Though, very strangely, have not grown at all in a year now. But they haven't died either.

On the other hand, the trees were in bad shape the moment they arrived and were entirely dead within a week. I'd emailed multiple times up to a year later and no reply, even having tried multiple methods.

So they're not quite a scam, but about as close as one can get without being one. But do yourself a favor and just steer clear.

2/4/26 Ordered mult-grafted Jubilee fruit trees directly from Onlineorchards.com and was surprised at the mature size, exceptional packaging and quick shipping during the brutal winter. The trees were in 4 foot boxes and the bare roots were wrapped in Straw, then plastic and finally in burlap. Very professional packaging. What amazed me was that the trees are large not the typical twigs you see at other online stores. I put them in water for a few hours and planted them since I live in Northern Florida the cold spell just ended yesterday and the trees arrived today.

When you purchase a fruit tree from the thru Home Depot, they claim they will send you a free fruit.
Don't believe it no response to my numerous emails after I submitted the review.

Their name is "Online Orchards" but their 'business' is a pure scam Steer clear of these crooks. Their website dors not give their street address, their email address or their phone number. That should have been a warning sign for me. I hope they rot in hell.

I ordered 17 fruit trees on July 22, 2025 and ALL of them were either diseased with black leave, or outright dead. I emailed them for living/healthy replacements and received no response. Their website has no phone number listed for contacting them. I sent an additional 4 emails to them and received no response. This cost me $738 dollars and I was forced to contact my credit card company for a refund. My credit card company initiated a temporary refund while it was investigated, and after waiting patiently for 3 weeks, I finally received a permanent refund on November 7, 2025. Not only was this frustrating and disappointing, but I lost an entire year's growing season dealing with these scammers. DO NOT BUY ANYTHING FROM THESE FRAUDSTERS. I RECOMMEND PAYING MORE FROM A LOCAL NURSERY.

I ordered a Lapins Cherry Tree - 2 years old and 3-4 feet tall, but instead of a tree with roots, I got just a stick stuck into a pot of soil. I wrote three emails to all the addresses listed on the website, but never received a response.

** 11/12/25 UPDATE TO THIS REVIEW WRITTEN 10/28/25*** Online Orchards sent me a replacement for the item missing in my order, I just received and am please they have made it right! They didn't respond to my emails, but they fulfilled the order!

I ordered three items from OnlineOrchards.com. This was my third order from them, the first two going well, no complaints. This time, however, I only received two of three items ordered. Upon discovering the missing item, I wrote two separate emails to them the day I received my shipment requesting they follow up on the missing item. It has been a week, and not a single reply! So disappointed!

Where to Send Your Complaint
• Oregon DOJ Consumer

This is the direct consumer complaint contact for the Oregon Department of Justice.
• Online Form (preferred by DOJ):
Oregon Consumer Complaint Form
• Phone (Consumer Hotline):
1-877-877-9392
• Mailing Address:
Oregon Department of Justice
Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096

I ordered a weeping white birch, they sent me an elm tree which I’m realizing a year after planting. It doesn’t matter how many time you try to contact them, there will be no response. Wish I read these reviews before using this company.

Warning!!! Do NOT Buy!! Horrible!! I bought a 4 in 1 cherry tree in May. When I received my tree, it was small and not in great shape. The top was chopped off and it immediately started to seep from every place they had cut it. Once planted, I emailed them immediately. It took over a month for them to reply to my message. At this point it was hanging on but barely! They wanted pictures which I immediately sent. They gave generic advice. The tree continued to fail! And eventually the leaves fell off completely. Nothing I did to help it worked. I continued to reach out to no avail. It took over 2 months to get a second reply! They suggested watering daily. Duh! I planted 6 other trees from other places in my yard and ALL the rest are thriving! This tree was so small and barely alive when I got it. I immediately responded to their second message and they still have not replied. My tree is now completely dead. A complete waste of money! And they do not care! Horrible customer service and company!