Onlineorchards Avis 177

I ordered 7 Karl Foerster Avalanche ornamental grass plants in May 2024 and 4 of the 7 plants were Miscanthus sinensis 'Zebrinus' (Zebra Grass). When they arrived they all looked the same and were tagged as Karl Foerster Avalanche. It wasn't until they were in the ground for months when the Zebra Grass started to get it's stripes on the blades of grass. At that point, when I realized I received 4 wrong plants, the return date had past. These were purchased through Home Depot; I will never buy from Online Orchard again!!

Trees were not trees, they were sticks. Dead ones.
No help what so ever.
They talked me into doing the scratch test, which, I know all about.
Waited to see if them came back (per their suggestion)
No luck.
When I contacted them again, they told me I was too late.
Pay a little more, and buy from a higher quality farm.
I’ve had great luck with their competition. And the service from them is great!

My first order was through Home Depot and I was so happy with that that I placed my second order directly through their website on March 18, 2024. They charged my credit card but only after several emails and asking them to cancel my order it came in April 8th or 10th. Pear tree’s top was broken but it’s growing nicely the Italian prune tree came with no indication of planning to live. The roots were so short that the tree didn’t survive. I planted it and waited for any signs of life with no results. Contacted company and was advised to do the scratch test and send them pictures of that which I did. After a month or so and several emails I received another request for better pictures of the scratch testing. It’s the middle of August and tree is dead and I have no response from them. How can I get my tree replacement? It’s not the money I am looking for it’s the tree I want.

I've seen quite a few negative reviews, mostly related to poor product quality and poor customer service, so I wanted to honestly share my experience.

Ordered 3 Halls Hardy Almond trees last spring(2023), they arrived with the roots cut fairly short, packed in damp straw, wrapped in plastic, 90% of the leaves had dropped off. I didn't think they'd live, gave them an hour soak in water, planted in to topsoil/compost mix, and kept them well watered. They ended up producing growth within about 3wks and put on 2-3 feet of growth last season, they are still thriving this year.

This spring (2024) I ordered 3 more, plus 3 dwarf gala apple trees. The shipping/packaging method was much improved, in pots w/ moist potting soil wrapped in plastic, the leaves were not even wilted. These trees are also thriving with good soil, nutrients, watering and mulch around base.

I gave 4 stars, because I've not had any experience with customer service, however It's worth noting the improved shipping method and the success of the trees.

Run - This site is a SCAM. There is no way to contact the site owner except to fill out a form and submit. It will be ignored. I place a $100 order. they never shipped. I paid with Paypal. The account showed payment pending even though It was paid for. I sent multiple contact forms. No reply. The suddenly the account on the site says there has not been any orders. The site registy shows the registrar is in Singapore. Total rip off.

DO NOT BUY FROM this company. I contacted this company shortly after purchasing a peach tree. They stalled by having me do a scratch test. Now they say too late to replace. This company does not stand behind their products. DO NOT BUY from Online Orchards.

I searched the internet for a dwarf red barlett pear tree. Online Orchards was the only company that offered this tree. I was skeptical after reading the reviews. When my pear tree came, I was so happy. It's about 4 ft tall and is getting lots of new growth. I am very happy with my purchase. So much so, I ordered a Red Haven dwarf peach tree from Home Depot. They use the same company. ( I didn't know that before) The peach tree came about 4 ft tall, with a lot of new growth on it. I couldn't be happier

My cherry tree wouldn't grow new leaves after 2 months finally died. Took photos like they asked and sent email and never got a response back after that. Bad customer service and low quality tree products. Wouldn't recommend.

Unable to contact. I would never buy anything from this company. Worst customer service I have ever had

Paid $50 for a dead Bing cherry tree. Took photos, sent them an email and not even the courtesy of a response. Awful company whose sole purpose is to rip off the public.

3 in 1 cherry tree arrived smelling rotten with dying and shriveled up leaves. I immediately notified online orchards about the poor condition the tree arrived in and requested to return for a refund the same day it arrived. Customer service told me that since the tree is green under the bark, it is living tissue. I still requested to return due to the poor condition. All 3 different cherry branches have since died and customer service won’t respond to me.

Wow! Better Montmorency Cherry tree than expected.

While it died almost immediately, I blame the summer sun and 100° temperatures. The company sent what looked to be a fine tree.

We purchased 3 fruit trees and two Lavender plants, the dwarf apple tree arrived broken half way up the trunk, we contacted Online orchards and they asked us to send a picture of the break which we did. We heard nothing for days and when we reached out again they asked for more pictures of the whole tree, we had already disposed as it would not grow and now they are simply ingnoring us, and the Lavender plants were substandard at best, but we think they will live. We will never do business with this business again!! NOT RECCOMENDED!!

Absolutely terrible state of 2 plants I ordered through Lowes. Two Red Twig Dogwood Accent Shrubs had 12-15 dead/dry leaves in the box. The plants were crammed into a small box and shipped on their sides. They were wrapped in cellophane and there wasn't a drop of condensation. The soil/peat mix was bone-dry. Shameful!!! Online Orchards should not be affiliated with Lowes. Lowes drop OnlineOrchards.com NOW!!!

I ordered a specific Hibiscus bush, actually 3. Now that they are finally blooming they are all different. I specifically ordered because of color and style. I’ve tried contacting customer service relentlessly with no response! Big mistake ordering from them. Never again!

Ordered a Prarie Fire crabapple tree through Tractor Supply. The tree shipped to me was the worst hack job I've ever seen. The tap root, and most of the feeder roots were hacked off leaving three small feeder roots, three inches long, to nourish the tree. The odds of planting a pruned branch in the soil, and having it root are higher than this tree surviving. If I don't see any signs of life in three weeks, I doubt I will, I'll source a tree locally to replace it. (arrived 6/29/24)

The worst. I should've did research before buying from these people. I never received my plant. I don't even think they sent it. I had put my business address. Got in touch with them 30 seconds after I realize I sent it to work address. The emailed me saying they sent it already. I said ok. Now I been waiting over 3 weeks and the tree stoll hasn't came. Tried to get in touch again about where the tree is and no replies.....crickets crickets....before i gave this scathing review I emailed plenty of emails to see if they would correct the problem.

Don't order from this company! After 3 weeks of trying to get in touch with them I have never received an answer from my 3 emails. If you notice there is no phone number for this company on their website. I have no idea if they are even going to send me the plants I ordered. So as of today 05/23/2024 I am going to call my credit card company and request a refund. This company has already charged my credit card. Don't even try to work with this company, they are a sham.

Ordered a Cherry tree through Home Depot, it arrived all banged up with all the limbs snapped and broken and leaves shriveled. Have emailed them twice and like others, have heard zero response. Scam

I wish I would have read these reviews before purchasing. I went through all these issues others have shared. No response to emails. They messed up the credit card purchase, shipping took almost two weeks, the trees arrived wilted with mold on the roots. Tried saving them but they are dead. No response to emails. Once they get your money, you aren't even an afterthought. I'll be contacting the BBB to report them. I recommend others do the same if they had these issues. Prove me wrong Online Orchards and answer my emails!