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Noté 5 sur 5 étoiles

What a fantastic small company. All dedicated to us curly wurlies. Fantastic customer service. It shows the nature of the company when the CEO Lizzie is on hand to answer queries and issues her self... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Disappointed! Bought the magic detangler for kids. Expensive product but it just seems to make my daughter’s hair very sticky and even harder if anything to brush! I bought it to try and make morning... Voir plus

Noté 5 sur 5 étoiles

I discovered only curls 2 years ago and it’s been life changing I had super frizzy horrible hair . I ordered the starter pack and never looked back ! It’s amazing I now like my hair and embrace my cur... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love Only Curls! I started using the products 2yrs ago after years of straightening my hair and the condition is so much better since using the products. The customer service has been fab, the staff... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de produits capillaires

Écrit par l'entreprise

Only Curls are on a mission to encourage curly haired people of all textures to ditch the chemicals, forget the straighteners and start loving their natural curls. We are a small London based company that are simply passionate about curly hair. We understand that curly hair is fragile and needs special care. All our styling products are packed with natural nourishing ingredients that penetrate and hydrate the hair, bringing curls back to life. All items are tested on our own curls (not animals) and we are confident that our products deliver gorgeous, happy, bouncy curls. Every time.


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4,2

Bien

TrustScore 4 sur 5

813 avis

5 étoiles
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2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

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Noté 5 sur 5 étoiles

Super impressed with this company!

Only Curls has done nothing but impress me-- their products are the first ones I've ever used to really make my curls bouncy and stay looking good, even in the windy and blustery weather London is known for. That's quite a feat! Before Only Curls I was hesitant to leave my hair curly for fear that it would be a frizzy mess in weather, and I was so pleasantly surprised to find that was not the case AT ALL. Additionally, their customer service is amazing...I had an issue, and they responded quickly, after business hours, and over the weekend, making sure my issue was resolved easily and effortlessly. I'll be recommending Only Curls to all my curly friends!

8 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Don't waste your time!

I have yet to receive my order.
Evri...unable to speak to a person...no help.
I expect that from Evri, given past poor experience.
However, it would appear the Only Curls are the same low standard...again, email ignored and chat box useless.
I therefore am unable to recommend this company.
Please send me a refund, my initial enthusiasm has lapsed.

2 septembre 2024
Avis spontané
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Réponse de Only Curls

Thanks for sharing your feedback. I'm really sorry to hear about the trouble with your delivery. We did receive your email this afternoon and replied within a few hours, but we haven't heard back from you yet. Please know we would never leave a customer without their order.
We'll be reaching out again via email to help get this sorted for you swiftly. Thank you for your patience.

Noté 3 sur 5 étoiles

It's Fine

It's nice, but I wasn't blown away by the results. The scent is way too delicate too & doesn't last.

Curl cleanser - this is great, lathers well, rinses easily. Shame about the barely there smell.

Conditioner - nice, you don't need a lot, combs through easily & not heavy. Again, where's the smell? Quick initial blast of coconut then it's gone.

Curl cream - It's ok but I prefer VO5.

Gel - nope. Hard to apply because it's thin & my hair really doesn't seem to suit it.

All in all, I'll happily use it up (apart from the gel) but I won't buy again. It doesn't leave any shine either. My hair waves & has a glossy shine with my favourite wavy products. My hair waves well with this but no shine & once again, the scent is too weak.

29 août 2024
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Réponse de Only Curls

We're sorry to hear the products haven't worked out for you so far and you're finding the scent too delicate. They usually get great feedback, but we appreciate all curls are unique. We have some styling tips that we would love to share, particularly regarding our gel, which we think will really help here. Usually a change or two to the application can really change the results. Would you be so kind as to pop us an email to hello@onlycurls.com so we can pass these along? We'll of course exchange any products which aren't working out too. Thanks so much.

Noté 5 sur 5 étoiles

Absolutely amazing customer service

Absolutely amazing customer service, was emailed back very quickly and the person on the other side (Shireen) was so kind and helped with my query, going above and beyond, thank you so much only curls

18 août 2024
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Noté 5 sur 5 étoiles

Excellent Customer Service!

These products are so awesome! They turn my frizzy hair into lovely curls! Also - the customer service is FANTASTIC!! The team are always SO helpful and efficient...it's actually what makes the company. Thank you for being an amazing company!!

18 août 2024
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Noté 5 sur 5 étoiles

Excellent produfor curls and fabulous customer service left a positive review for Only…

I've left a positive review for Only Curls before as I have been using their products for about 3 years now, and they work so well for my curls. I was prompted to leave this second review after an amazing customer service experience with them on 2 occasions in July, where they went above and beyond to assist me, and on one of those occasions they had absolutely no moral, ethical or legal obligation to do so. The products are great for my curls and their customer care is second to none.

15 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Worked wonders for my toddler

I bought their starter pack for my 2 year old. Really happy with the results, her ringlets are bouncy and the frizz-free. The leave on treatment especially is doing wonders. Her hair used to tangle into horrible knots but since using their products we’ve not had that problem. I will continue to buy the products for her going forward.

11 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Best Curly Products and Customer Service Team around

Not only are Only Curls the best curly products around but the customer service is the best customer service I have ever experienced. The team are always so courteous and reply swiftly and can help anyway they can. Even when I had issues with one of the products due to my sensitive scalp, they were beyond helpful. I cannot recommend this company enough. This is the first line of products that have really transformed my curls during my curly hair journey after they had a battering with over 20 years of straightening. I only wish I’d discovered them sooner. Thank you so much Only Curls and to Lizzie to bringing curls to the forefront and helping us Curlies out x

15 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Ordered a sleep turban but it was too big. Immediately they offered tips, an exchange or refund. I chose a refund which they again initiated immediately. All whilst being very friendly and polite.

13 août 2024
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Noté 5 sur 5 étoiles

These products have been a god send for…

These products have been a god send for my little girl! She has naturally tight curls and every morning it's so knotty and hard to brush through everytime I've used the detangling spray and shampoo and conditioner it's been a delight the next day also the leave in styler it's been perfect her hairs not frizzy and curls are so prominent, really am chuffed to bits with these products so thank you very much xx

8 juin 2024
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Réponse de Only Curls

Thank you so much for your lovely review!! We're so happy to hear you and your LG are happy! Hurrah for happy next day curls too :) If you have any Qs about her curls or products, please feel free to email us at hello@onlycurls.com we're always here to help x

Noté 5 sur 5 étoiles

Best product I have tried for curly…

Best product I have tried for curly hair. No nasty chemical smells leaving a natural soft curl. Efficient service with great customer service and the silk lined baseball hat is a gamer changer for curly girls. It took me a while to find the right product and this is definitely worth a try - you won’t be sorry

30 juin 2024
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Réponse de Only Curls

Thank you so much for your lovely review. We're so happy your curls are happy! If you have any Qs about your curls or the products, please feel free to email us at hello@onlycurls.com we're always here to help :)

Noté 2 sur 5 étoiles

I was so excited to try all the…

I was so excited to try all the products in my 'Try Everything' Bundle, I even added in the heat protection spray as I've been growing out a balayage for 3 years now so the ends definitely need that extra protection.

I've been on my curly journey for 4 months and while my 2c/3a were looking good with the Noughty range, the amazing 5* reviews had me hooked and hoping that my 2c's could be stronger 3a's and better clumping could be had!

This Bundle wasn't cheap so was a real stretch for me, but I placed my order after a month of hovering and just a few days later the beautiful products were in my hands. I'd read/watched all tutorials and hit the shower with the cleaner, conditioner, curl cream them added mousse and the Enhancing gel. Followed the suggested diffusing routine and this is were things went down hill, Frizz, no cast and very stringy lack luster waves rather than curls, plus my hair felt dry and product laden (and I had used 50 pence piece sized amounts!)
Within 2-3 hours the waves were dropping and I knew it would need a wash the next day.

Megan at only girls was fab with tips, so I tried again forgoing the mousse, and this time using the mega hold gel. This did give a slight cast but still the Frizz is crazy and the curls are stringy and drop and feel product laden and dry.

Megan offers to send a sample of the Deep Hydrating Hair Mask to see if this helps! I use it as soon as it arrives and it really leaves my hair feeling amazing, I didn't use the Only Curls shampoo only the co-wash and I only used the curl cream and then used the Noughty gel and my results were so much better, and lasted 3 day!

But the next time I washed without it using the Only Curls conditioner, co wash, curl cream and gel I was straight back to dry feel hair with lack luster curls that felt product laden!

Today I have only used the Noughty conditioner, the only curls co-wash, then the Noughty gel and only curls heat spray and straight away I have better curls!

Sadly my conclusion is that the only products that are suitable for my hair are the Deep Hydration Mask (from the limited use) and tge Heat protection spray. All the rest of the products are heavy, extremely drying cause frizz and leave my curls sadly looking worse!

Such a shame as they smell lush and promised so much!

18 juillet 2024
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Réponse de Only Curls

We're sorry the products haven't worked out as expected for your curls. We're usually able to help our customers achieve amazing results, and I can see the team have tried their best with tips and samples to find the right routine for you, but we appreciate that curls will get on better with some products than others. Please could you send us an email to hello@onlycurls.com so we can help further here.

Noté 2 sur 5 étoiles

This is a review of the site rather…

This is a review of the site rather than the product. Upon first entering the site you are offered a first order discount code if you provide your phone number. Not an email address, a phone number, and then as you click through then they also want your email. Having spent close to £200 on product (whatever was wrong with Vosene) I find that I cannot use this new customer discount, as there are already discounted products in my cart. Since that point I have this site texting me that I need to use the code. Seriously is this what marketing has come to, it's like a toddler asking if they can have a pet. Also no guarantee on their security of this information, or that it won't be sold on. Found the whole experience quite unwholesome.

27 juillet 2024
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Réponse de Only Curls

Thank you for your feedback! You can sign up for the first-time customer discount using either your email or phone number—there’s no need to provide both. Please note that discount codes can’t be combined on our site. Occasionally, we run temporary promotions that offer a better deal than the welcome discount. When this happens, the site will automatically apply the better offer to ensure you get the maximum savings. We're sorry to hear about your experience, and our team is always here to help make sure the correct discount is applied.

Noté 5 sur 5 étoiles

My hair is at its best when using these…

My hair is at its best when using these products. Also my 10 year old draughts too. We suffer with dry frizzy curly hair, itchy scalp and dandruff. Which all disappears when using only curls products. In between using these products I've tried lots of other curly hair products and nothing has compared to this. The customer service is excellent. I emailed them today because I placed my order but accidentally missed off a product I needed. They emailed back very quickly and added it to my order. So I would not have to pay a delivery charge. The replies was so quick and I would highly recommend them. All round the best. Not only are the products fantastic for my hair but they are always there to help you with tips for you and your hair. This Company is very well ran. an outstanding team of people. I first tried the starter pack back in February 2022 and I love it still now

24 juillet 2024
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Réponse de Only Curls

Thank you so much for your kind feedback, you absolutely made our day and we shared this with the CS team! We're so pleased you're happy with the products and our customer service, we loved reading your review.
Thank you for being a loyal customer and we look forward to continuing this amazing journey with you! x

Noté 3 sur 5 étoiles

Good concept..but

Really bought into the idea of Only Curls and studied ll the videos before ordering. Had loved my curly hair on holiday and wanted to be able to do the same thing at home, Followed instructions to the letter but result was stringy and disappointing. Using Curl cleanser shampoo has left hair very dry Customer service was very helpful suggesting that a different shampoo would be a possible solution. Might be better to offer this as option in starter pack.

21 juillet 2024
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Réponse de Only Curls

Thank you for this feedback Helen. We currently offer the core range in our Starter Pack as these are the products most loved by our customers, but we'll definitely look into this as a team as we're always looking for ways to improve. We're glad to hear you've already reached out and we hope that the tips you received have been helpful - we're often able to help customers get the results they are looking for so we're hopeful we can get the products working for you too. If there's anything else we can help with, please don't hesitate to let us know at hello@onlycurls.com.

Noté 5 sur 5 étoiles

Best curly products I've used

I cannot recommend these curly hair products enough! They smell great and you genuinely don't need to use that much, which means they last a long time, This is also how I can tell these products are good.

I really struggled finding decent hair products for my curls and luckily I ran into these guys during Salon international in London last year, Not only was it nice to see there was a curly hair stall but I ended up meeting some of the staff, who by the way, are incredible and Super helpful.

I have just recently bought the curly hair friendly purple shampoo and conditioner. I'm getting the salt and pepper look so I figured, I might might as well embrace this change haha I've seen very good reviews on the products they have so I can't wait to try them!

Again, I can't recommend these guys enough! Give them a go and if you have any questions drop them a message they are super quick to reply and your continued loyalty is very appreciated amongst this awesome business.

Thank you guys xox

14 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Fabulous curls

I was wary about trying Only Curls, having spent a fortune over the years on my (now grey) curly frizzy hair!
What can I say...WOW!
It's fabulous 😍 my hair is soft, the curls form beautifully, no frizz and feels gorgeous. There was no stickiness or crispness.
Lizzie and the team were great, and answered all my questions regarding next day routines.
Thank you so much, it's only taken 40 years!!😂

12 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

WOW!

WOW! WOW! WOW! I am blown away! I bought the mousse, curl crème and super hold gel and let me say - my curls have NEVER looked so big and bouncy! No frizz, soft curls and super defined! The order shipped and arrived within 2 days of purchase too! Absolutely incredible!

11 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Quality products by people who care

I have been using the Only Curls products for some time now to cleanse and condition my hair and my curls are consistently springy, defined and with volume. Finding the right regime for your curls does take time and the support from the Only Curls team is second to none. Although the videos on their website are incredibly helpful should you have a more specific issue then please take them up on their offer of dropping them an email. I have written a couple of times with a query and they have taken the time to really listen to what I am asking and have answered me in an individual and so utterly, utterly helpful way. I felt like they saw me and cared. All I can say is WOW. I came into my curls later in life and was floundering as to how to manage them but the Only Curls team continually help me to enjoy my curls.

9 juillet 2024
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Noté 5 sur 5 étoiles

Life Changing Mega Hold Curl Gel

As a curly-haired woman for 32 years, I know firsthand the struggles of maintaining great-looking curls. For the past 15 years, I've been dying and straightening my hair, which unfortunately caused my curls to lose their original shape. This made styling my hair even more challenging. Most days, I would wear my hair up since I work from home and didn't care much, only straightening it when going out for a drink. However, this routine left me feeling less than my best on a daily basis.

Recently, I came across an ad on social media for the Only Curls Mega Hold Curl Gel. Skeptical but hopeful, I decided to give it a try. Over the years, I've tried countless products—keratin mousses, gels, and more—none of which delivered the results I wanted. But to my surprise, this gel was different.

Oh my God, this product is amazing! It gives your curls shape, making them look naturally curled and incredibly soft. The best part? I didn't even have to blow dry my hair. I simply slept with wet hair, and the results were stunning. My curls looked fabulous with minimal effort!

After all these years, I've finally found THE perfect product for my curls. The Only Curls Mega Hold Curl Gel has truly transformed my hair, and I am in LOVE. I'm eager to explore the rest of the Only Curls product line, given the incredible results from this gel.

If you're a curly-haired individual struggling to find a product that works, I highly recommend giving the Only Curls Mega Hold Curl Gel a try. It might just be the game-changer you've been looking for!

10 juillet 2024
Avis spontané

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