First time buying top up voucher online. A little confused that the pin number was actually voucher number. A little surprised that £1.89 was added to payment. Will be buying vouchers from in-store in... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I purchased a top up voucher from them a few months as my O2 pas as you go top up service was playing up and wouldn't take payment. I was pretty sure this was a one time purchase voucher and was hap... Voir plus
L'entreprise a répondu
So easy! Really fast. There is a subscription but it does say. I got my top up, deleted the subscription.. again, very easy to follow. They aren't scamming (it says clearly every four weeks renewal)
L'entreprise a répondu
Echoing what other reviews have said. Topped up my phone once in January 2025 for £10. Only discovered recently I've been charged recurringly every month since for that amount but the credit is neve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de On Top Up
Écrit par l'entreprise
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Coordonnées de contact
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Royaume-Uni
- 01322 250194
- support@ontopup.com
- ontopup.com
3,5
Moyen
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Réponse de On Top Up
Dear Donna,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
easy to use excellent
19 août 2026
Réponse de On Top Up
Dear David Lambert,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Réponse de On Top Up
Dear D. P. Phelan,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Diane
Very simple and fast
8 août 2026
Avis spontané
Réponse de On Top Up
Dear Domenic Pinto,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Did what I wanted
16 août 2026
Réponse de On Top Up
Hi Paul Hadlow,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
All seemed to work well and
All seemed to work well and, hopefully, everything is OK. Sadly old age is impacting my confidence these days. I prefer everything to be very simple.
15 août 2026
Réponse de On Top Up
Dear Mr. Malcolm Tucker,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Réponse de On Top Up
Hi Kamran Ali,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Hi Tee,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
I used them once
I used them once, in mistake thing they were we, then found they took money from my account monthly, without providing the related top-up. They are a scam company
11 août 2026
Avis spontané
Réponse de On Top Up
Hi Jonathan Bell,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Was easy to do
10 août 2025
Réponse de On Top Up
Dear Carley Marshall,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Diane
Réponse de On Top Up
Dear Mrs. B. J. Snaith
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Diane
Joke of a service got a top up for…
Joke of a service got a top up for Vodafone and tried to use got message invalid number. Contacted Vodafone customer service who said it was not a valid top up. Contacted this company several messages later still no top up won't provide a refund. Stay away more of a scam than a service.
After another day of trying to get a top up applied and using the contract provided here I still don't have seems you pay them a fee just for the hassle. So I requested refund and they don't do that either even though they are not providing you with what you have paid for. Do not use this service from my experience with them is absolutely a scam only thing they seem to do is reply to trust pilot reviews trying to look like they are reasonably but a farce of a company
7 août 2026
Avis spontané
Réponse de On Top Up
Dear Sir/Madam,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Diane
dishonest company - please read other reviews
This company is pretending to be major phone networks - they are not. We bought a £10.00 top up (my husband put 'how to buy Tesco Mobile top up and an ad came up - top of the page which looked like it WAS Tesco Mobile) At the top of the page it says 'no fees' He was charged 1.89 in fees to buy the top up. They will not give us our money back and Tesco Mobile know nothing about them. We contacted our Bank and were told we had been enrolled in an account where they could help themselves to money every month - we had checked the box to say we didn't want a monthly account. These people are not who they pretend to be - our Bank is not impressed and have blocked any further transactions. Avoid this company. They are dishonest and Tesco Mobile have never heard of them. This is a scam. The reply to this review is meaningless - almost a carbon copy of the replies to all of the other unfavourable reviews. As the account is now closed and payments to the recurring top up arrangement that we didn't know about have been blocked by our bank - I do not expect further contact from the company. There is no email from them as detailed in their reply - just this meaningless reply to my review. Avoid at all costs
6 août 2026
Avis spontané
Réponse de On Top Up
Dear Paula Jenkinson,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. Cathy has contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Réponse de On Top Up
Dear Ffion Morris,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
So easy
So easy! Really fast. There is a subscription but it does say. I got my top up, deleted the subscription.. again, very easy to follow. They aren't scamming (it says clearly every four weeks renewal)
6 août 2026
Réponse de On Top Up
Dear Haze Finney,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Réponse de On Top Up
Dear Wioleta Krzeminska,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Réponse de On Top Up
Dear Sunday Oladoyin,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Fairly easy to use and follow.
8 mars 2026
Réponse de On Top Up
Hi Mr. Graham Potts,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Nice and easy
3 août 2026
Réponse de On Top Up
Hi Florian Vizireanu,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Hi Mrs. Thompson,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
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