First time buying top up voucher online. A little confused that the pin number was actually voucher number. A little surprised that £1.89 was added to payment. Will be buying vouchers from in-store in... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I purchased a top up voucher from them a few months as my O2 pas as you go top up service was playing up and wouldn't take payment. I was pretty sure this was a one time purchase voucher and was hap... Voir plus
L'entreprise a répondu
So easy! Really fast. There is a subscription but it does say. I got my top up, deleted the subscription.. again, very easy to follow. They aren't scamming (it says clearly every four weeks renewal)
L'entreprise a répondu
Echoing what other reviews have said. Topped up my phone once in January 2025 for £10. Only discovered recently I've been charged recurringly every month since for that amount but the credit is neve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de On Top Up
Écrit par l'entreprise
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Coordonnées de contact
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Royaume-Uni
- 01322 250194
- support@ontopup.com
- ontopup.com
3,5
Moyen
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de On Top Up
Hi Daniel Worner,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Hi Joanne Wilson,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Good work
You know im very happy because im looking for many day top up ideas but today im looking trust pilot soo that im using and good experience for using my top up 🫰
3 août 2026
Réponse de On Top Up
Hi Sir/Madam,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Wait was long to too uo
2 août 2026
Réponse de On Top Up
Dear M. T. Hicks,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Réponse de On Top Up
Dear Linda Carson,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
First time user found it quick and easy.
31 juillet 2026
Réponse de On Top Up
Hi Stephen B. Charlton,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Hi Mr. Neal,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Easy to follow.
31 juillet 2026
Réponse de On Top Up
Hi A. R. Gibbs,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Hi Asad Ullah,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Hi Nicola Jane Day,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Dear Naj Hussain,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Réponse de On Top Up
Hi Mrs. Clare Crummey,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Hi John Kyte,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
very easy to use
29 juillet 2026
Avis spontané
Réponse de On Top Up
Dear Belen,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Simple to the point
28 juillet 2026
Réponse de On Top Up
Hi Joyce Johnson,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Awesome jib
27 juillet 2026
Réponse de On Top Up
Dear Gurpreet Kaur Lakhiana,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Very good and very easy
26 juillet 2026
Réponse de On Top Up
Dear Cosmin Remus,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
If I could give a minus I would
If I could give a minus I would .
Be very very wary with this company .I found I could not use their top ups and never able to credit it to my account but they refused to refund it . Then unbelievably they took more money for me when I was unaware I had a subscription £ 70 lost .
26 juillet 2026
Avis spontané
Réponse de On Top Up
Dear Sir / Madam,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the ac-count in question. You can find us at the following link:https://ontopup.com/contact.
Regards,
Charise
Quick and easy
26 juillet 2026
Réponse de On Top Up
Dear Dawn,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Charise
Réponse de On Top Up
Dear Ian,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
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