Optama Avis 

A whole team working great together. We were impressed from the initial consultation to the final dismantling of the scaffolding a couple of days after our solar panels were fitted. Optama's efficiency and customer care, communication and after service heartily recommended. And at an excellent cost as well.

Optama are full of promises they can't deliver. While they were speedy in the process of Installing the heat pump everything else has been shocking. The customer service I have recieved since has been a joke. The heat pump was installed in June and I am still waiting on them sorting issues. There is no communication and I have to chase them for answers. Times I have sat in the house for an appointment and no one turns up finally get someone on the phone to be told "oh they were off sick or went home'. I wish I had went with a different company from the beginning!

The whole experience was seamless from start to finish and I can wholeheartedly recommend this company. The workmen which dealt with each section were friendly yet professional and very experienced taking time to explain exactly what they were doing and did not leave until they were sure we were satisfied with what had been done. The one hiccup we had was dealt with timeously. Excellent service from knowledgeable professionals.

We never knew that we'd qualify for the ECO4 funding - we're tenants and have used expensive LPG for years in our little cottage.
Everyone we've dealt with at Optama - initial visit, site survey, Insulations, ASHP installation, Solar team, and the folk in the office - have been friendly, helpful and efficient.
It's early days to see how much more efficient the new system is, but the house is lovely and warm with the new radiators.

Optama have been incredibly responsive and kept us informed at every step; the workmen - very friendly and efficient - worked incredibly hard to get through so much work done, to a very high standard, in a ridiculously short time. Admin/Office staff have kept us informed and dealt with any questions we've had quickly and effectively. We're completely happy with everything that's been done for us and highly recommend Optama.

I first contacted Optama to take advantage of the ECO4 scheme for non-gas users and from the outset, the firm was both proactive and responsive as well as understanding that I am over 70, have health issues (asthma and lung disease) and a limited income.
The workmen (different teams handled insulation, plastering, electric storage heater installation, the solar panel install and all associated wiring) all arrived as promised, were professional, friendly and polite and very importantly for me, cleaned up thoroughly after their work was completed.
The workmen answered my questions and advised me on issues concerning the new storage heaters and how to make best use of the solar panels (eg, using my dishwasher and washing machine during warm daylight periods).
My calls to Optama head office were answered promptly and/or returned quickly. At no time did I feel less than a valued customer.
The removal of heavy and bulky old equipment (20-year-old storage heaters) and the new insulation waste similarly was smooth and organised within a day or two after work was completed. The waste removal included brushing my driveway to ensure everything was left clean.
Overall, my experience was excellent and I would recommend the Optama team to anyone.

It has been over a year since I signed the contract for a heat pump and solar from Optama. Their customer service is terrible. I have spoken to several different people over the last several months, every conversation begins with an apology about why there is an issue this time, normally someone has moved on. Here’s a summary of issues other than their poor customer service:

1 - I have not received an itemised invoice for the solar installation so can’t claim for HES for the money. I’ve called and emailed over 10 times requesting this and, although promised, only receive a payment schedule so can not claim my grant.

2- The sales team sold me a hybrid heat pump but after the tech Survey, the technician said he’d run numbers to see if hybrid or standard ASHP would be best. When I eventually got an installation date there was no info about whether it was to be hybrid even though I asked countless times.

3- I had to push for an installation date for the heat pump as once they had my deposit they didn’t seem interested in actually fitting it. I rearranged my holiday around the date they gave me and at 15:41 the day before installation, they cancelled claiming the fitters had a bereavement and they actually realised they needed to fit a bigger heat pump. They clearly had not planned this properly and are now talking about having to give me a form to send to the funders as there will need to be some cost ‘offsetting’.

Optama is the worst company I’ve ever had to deal with and if the money I’ve paid them wasn’t linked via grants and loans through HES I would have had my money back a while ago.

I would advise against using this company.

Excellent service for start to finish neat and tidy workers, excellent customer service would definitely recommend

Overall Optama did a very good job fitting Air Heat Source and Solar panels. We did have the odd set back however any problems we sorted quickly and efficiently. Many thanks I will be asking you to service the Air Heat Source when the time is right.

We had a great experience with Optama. They arrived when they said they would and worked the whole day and finished when stated. The house was left as they found it and they consulted with us at every stage if any adjustment were required. We were also given an in depth demonstration om how to operate new system although we will need to practice. We would recommend this Company.

After several appointments where they failed to turn up, they just stopped making contact, ignoring my emails and texts. My impression is they are full of promises but little else unless you happen to live in Glasgow, which we don’t.

Really swift installation, went above and beyond getting it all installed before Christmas and leaving everything clean and tidy.

We were directed to optima after applying for a new Eco scheme heating system
They contacted us promptly Optama’s operations Manager Joanne explained and attended to all paperwork very efficiently
We arranged dates for the work to be carried out for both heating system installation and new loft Insulation
Dave and John did a pre installation visit to finalize the installation details firmed up on the finer points re routing
The pipe work and siting the new boiler
They arrived early on the dates agree installed the new boiler and radiators in every room
They did an amazing professional job with the absolute minimum of disruption to any flooring etc
The installation went smoothly from day one the system was tested mid pm on the third day and fired up perfectly
They took time to ext the finer points of the system including installing the app on our phones and gave us a simple tutorial on how to program the new system
These guys worked tirelessly as did the electricians to execute the time lines agreed
Joanne was so helpful in arranging advising and pulling everything together
The two Optama lads who reinstated our loft insulation couldn’t have been more helpful or tidy
All round it was a great job and very professionally organised to the last detail including removing and disposing of our old storage boiler system
Our house has never been so comfortable
All in all a painless experience for two older citizens

Optama installed a solar panel system, heating and loft installation.
From the appointment the work was completed in 3 days with minimal disruption to what was a difficult time for us due to a hospital recovery period.
The workmen were very helpful and cleaned any mess made which was greatly appreciated.
The loft had our belongings scattered about but they laid the insulation down then moved everything to one place and continued so everywhere was completed.
A slight delay with a heater being the wrong size delivered was rectified by the electrician by driving to the supplier and returned the following day to install it.
This was a 300 mile trip! Outstanding service.
All work carried out to a high standard and our house has been transformed into a cosy home.
Would definitely recommend this company to anyone considering this type of home improvements

I think it would be helpful for people who don't know about computers to do this by post. I know this seems a step back but for us it would probably have been as quick.

Optama fitted our heat pump system 2 years ago. I had a service set up with the Stiebel Eltron team locally. In the process of checking out a repeat fault code the engineer had a look at our DHW cylinder. He noted it was undercapacity for our size of heat pump.
I contacted Graham Latta at Optama who without hesitation accepted their responsibility for fitting the wrong model and immediately involved Brian to send John and David out to assess and order a heat pump compatible cylinder.
I convenient time to carry out the replacement was booked.
The new cylinder was fitted.
Unfortunately there was a manufacturer's fault on the cylinder causing a leak.
Brian organised the guys to come back the next day( a Saturday)and replace it.
All at no cost to us.
Once again I am very impressed with the whole team at Optama including Joanne at the office.
Their quick response , friendly manner and commitment to good customer service and follow up is outstanding.
We had troubleshooting issues because of the challenge of fitting the heat pump in our quirky old cottage and they were good at coming out and problem-solving. Getting such a positive response 2 years down the line makes me very happy to reccomend Optama to anyone looking for a provider to fit an ASHP.

Optama has installed vaillant hybrid heat pump in my house, since then we have quiet a few problems with the heating. I am not sure if the optama engineers know what they are doing and if they have installed the system in the correct way. They raised a warranty issue with vaillant and they visited and found some sensors are missing in the original instalattion. Optama engineers visited again and changed all the settings but still its not working well either the house is too hot in the night or too cold. I wouldn't recommend Optama.co.uk to anyone.

I was very impressed with Optama, from my first conversation my instulation only took 3 weeks, the workmen were very polite and very efficient and within 4 days the works were completed.

Just had a full system comprising air source heat pump, solar panels and insulation installed in my old, rambling 6 bedroomed house, a house which is now warm and cosy.

I cannot commend Optama highly enough for all their splendid customer care from first contact to surveying, installation, final commissioning and handover. The whole Optama team of engineers, plumbers, electricians, etc., were cheerful, helpful, professional and extremely hard-working from start to finish. Any queries I had were always responded to immediately by Brian who ensured I was happy at every stage of what was a complex installation.

Based on my experience I would recommend Optama unreservedly to anyone contemplating the move to a greener heating set-up.

From start to finish the job was done 100 percent .would recommend optama to do any work .thanks again