Optama Avis 

I am writing about my experience with OPTAMA, a company that is supposed to install a Hybrid Air Source Heat Pump, Solar, and Battery System. A big warning to anyone considering dealing with OPTAMA: My best advice to you is not even to think about choosing OPTAMA, and run as fast as you can from this company and the people working there.

They will make numerous promises, assuring you they will deliver the best work imaginable. However, in reality, their final work is not even 1% close to all the initial empty promises they made. They will waste your time and money, ultimately failing to deliver what was initially promised.

Dealing with OPTAMA was the worst decision I have ever made in my entire life.

Optama were absolutely spot on with all the arrangements required for the installation of my air source heat pump
I knew that if I had any concerns ,I could contact the company and speak to the staff .I didn't have to worry about anything,as they contacted me, regularly,and kept me informed about the next steps in the process, and what was going to happen , and when.I was impressed by their professionalism,and knew each staff member I was speaking to.The whole process went smoothly,any problems were dealt with swiftly.Cannot recommend them highly enough

I have a very good experience with the Optama company. The teams that installed the solar panels and the heat pump in our house worked very hard. Everything went well, they returned everything to its original state. They cleaned up the mess after themselves. I recommend this company.

we had Vaillant air source heat pump installed August 2022 - the Vaillant service guy wrote in his report, that GLYCOL LEVEL TOO LOW - just minus 3 degrees and NO STRAINER FILTERS are installed. after a while Optama sent someone over, and we trusted that everything was taken care of, but now on Nov 21st 2023 we had another yearly service from Vaillant and there was again on the report NO STRAINER INSIDE VALUE , GLYCOL LOW, - 3 degrees !! also FEET NOT SCREWED TO BASE.
We have contacted them via email and also phoned -but heard nothing back ! CRAP SERVICE !!

Optama put in my hybrid heat pump and they were my first choice for solar panels. This company walk and talk you through the whole process and I’m delighted with the results. Jonathan at the office helped greatly through the process of grants&Loans,Brilliant!

Good communication beforehand, fitters arrived on time and were very informative about what was happening.

Great company replaced our heating system with air source . Very happy 😃

Great product and fantastic team. Good communication and aftersales. Definitely worth contacting if you need solar or a heat pump.

Great team
Had heat pump installed, solar panel installation and roof space insulation From beginning to end all team members were friendly, approachable and kept in touch with work schedules .
The tradesmen were fast, efficient and knowledgeable .
Over a 3 week period our very cold old farmhouse was transformed into a very warm comfortable home .
Despite reading negative reviews about heat pump efficiency and problems with installation , I can honestly say the whole experience with Optama was faultless.
We are delighted

Surveyor never showed, I have also chased Callum up several times over grant application and no response. Concerned I sent financial and personal information that could be used for identify fraud but luckily blacked out sensitive things like NI and bank account numbers.

Great customer service from the start, Cheryl, Callum and William all doing their best to get any enquires/answers we had.
We live in an old stone cottage so an ideal project for the full system.
The subcontractors we had were very professional and though there was the odd hiccup, the system is up and running smoothly.
Many thanks to all involved.

The representative from Optama advised that we should have 4 panels on the front of our house and 2 on the back as there was not enough space for 6 on the front. The installers, however, said that there was room for 6 on the front and that this would be more appropriate. We took the advice of the installers.

We had solar PV and air source heating systems installed by Optama. We are very happy with both installations now.

We live in a traditional stone built, two storey house with an old slate roof. Gregor and Craig (experienced roofer and electrician) carried out excellent remedial work on our roof and panels. They did a great job and were courteous, friendly and tidy. They were sent out by Optama to fix the problems created by the first crew from Optama who had left us with a leaky roof, dislodged, cracked slates and PV panels out of alignment. Unprepared for the job, they came with the wrong equipment and rushed to finish it. Although this was very stressful at the time we are satisfied that the company took our complaints seriously and rectified the problems.

The installation of our air source heat pump system and new radiators took four days. John and David worked hard, were friendly, courteous and efficient. There were some tricky problems to solve and they thought them through, consulting us to make sure we were happy and then got the job done. Although this installation touched every room in the house and was quite an upheaval it was inconvenient but not stressful.

Cheryl Paterson has been our point of contact at Optama and we have built up a good relationship with her over the months. She appreciated the difficulties we have encountered and has made sure that our concerns have been addressed by herself or by the management of the company. She has tried to keep us informed.

We applied for loan + grant funding from Home Energy Scotland. Optama installed a hybrid boiler with air source heat pump. The installation only took a day and the workmen were helpful. Part 2 will be solar panels. Fingers crossed it works well through winter.

Everything on the install day went smoothly. Really pleased with the quality of the installation - the panels looks great and the electrical wiring is very neat.

Have a mixed experience with Optama customer service, it took over 5 months from me informing Optama that I had an approved loan offer from Home Energy Scotland to the installation actually happening. During that period I had promises of install dates that never came to fruition, e-mails and phone calls that were never returned, etc.

However, Optama have recently hired Jonathan and suddenly everything is working like clockwork and communication is great. Fantastic job Jonathan and installation team - thanks for all your hard work!

Used Optama to install solar panels, battery storage and an inverter. Had quite a few issues along the way but absolute credit to Brian who, every time I contacted him, sorted out my queries very quickly. I feel the company improved hugely from my first contact with them through to my last contact. I believe there may have been staffing issues which have been resolved.

Recently had an ASHP installation from Optama. From survey till works complete I was kept informed by all the team of what was happening. The system has been up and running for a few weeks now with absolutely no problems! Thanks to Cheryl for communications, to Tony for the surveys completed and the hardworking team who fitted it in 2 days!! They truly made it a unique experience. I have already recommended them to friends who are thinking of making the change to ASHP.

Thanks again for everything.

All of the people involved in the installation were excellent, Gregor the electrician, the people who worked on the roof etc exuded confidence in what they were doing. The stand out star were the guys who dug the trench. They removed the turf put it back exactly where it had come from so you could hardly see where it had been dug! Amazing. Same with the paving stones. System up and running and doing what it is designed to do. Thanks guys.

We commissioned Optama for an ASHP and central heating system as well as a Solar array and battery.

On commissioning both projects we were left in the dark about the majority of the project details unless chasing them. There was almost no consultation. Communication is a real weakness unless you get escalated to Brian.

When they installed the heatpump there was an issue which caused it to freeze during installation. While this was out of their control we had to force them to acknowledge that this had put us out on the coldest night of the year. Overall the quality of the finish was rushed and they left a mess.

This was nothing compared to the solar panel drama. I'm now reliably informed they should have been required to disclose any subcontractors they hired. Obviously choosing from the cheapest they hired a team of young people working without safety equipment. This destroyed my roof, and then my loft and kids bedroom when the rain came in.

While they did eventually accept liability for this getting them to complete rectification works was an uphill battle.

Now the dust has settled with the insurance and all the repairs and eventually after months getting the paperwork and documentation for just one of the projects (others still outstanding at time of review) I can say that I don't feel I would recommend them despite knocking £600 off the price tag for all the inconvenience.

Received a grant at Christmas for a heat pump with help from optima, but since the money hit their account, it was a disaster. Poor communication, delays and errors. Had to do 3 surveys with different advice each time. Install dates changed at no notice then when they finally did arrive, they had ordered the wrong equipment. The folks on the phone tried to persuade us to instal a cylinder that was inappropriate for our family size just to rush the job through.

Two weeks turned into 3 months, but we finally did get the heat pump installed. The actual installers couldn’t have been better. Friendly, clean and hard working. All the problems seem to have been in the office end of the company.