opticsoutfitter.com Avis 

Ordered glasses, wrong item showed up.

Cannot get a hold on anyone over chat (never online), calls (infinite hold, nobody picks up), or email (no replies).

Also, notice how all their positive reviews here are between Apr and June of 2025.

No support/service and 0 communication after they take your money.

Getting a hold of customer service regarding the status of my refund has been extremely frustrating. It's been over a month, and I have received no response despite multiple attempts to contact them by phone, text, and email. The lack of communication and support is unacceptable. This has been a very disappointing experience, and I will never purchase from this company again.

Missed delivery dates and unresponsive customer service. I ordered from them twice, thinking maybe my first experience was an fluke. Second experience was even worse.

Order placed on 3/23/26 for a pair of glasses for my daughter. 6 days later(not sure why it took 6 days) I receive an email asking for my daughter's PD to which I responded that same day. My order conti yes to sit until a week later I receive a text asking same question I called at this time to explain my daughter needed the glasses for a 4/18/26 gymnastics competition. I was assured they would be completed in time. After the order passes 14 business days and now it is al.ost 4/18/26 I call back. I was told final coating was being applied and she was having shipping upgraded to next day so I would have in time. 4/17/26 early afternoon and still nothing. Call back and rep was evasive and kept saying they were doing their best and all they could do. I kept saying the obvious that I was told 3 days earlier that glasses were almost done and would be shipped next day. Rep kept interrupting and ignoring me so I asked to speak to a Supervisor. She assured me I would receive a callback by end of day from Supervisor. It is now 4/21/26, glasses are still not competed nor shipped, my daughter competed with her broken pair because of this and to top it all off I never received a call from a Supervisor. This company is a joke and questioning if even Legitimate. Do yourself a favor and do not waste your time with this company because they will not give you a second thought or care about anything. Worst Customer Experience EVER!!!

Didn't make my sons sports glasses correct. Automatically ordered a new pair without my consent and stopped responding. Still haven't received the correct pair and I'm out of money. They are scamming people! DO NOT BUY HERE!

ordered my glasses and never shipped
Ordered the glasses on Jan 3rd, was told 2 weeks
emailed them heard nothing back for weeks, had to file for a chargeback in order to be told the glasses were damaged in the lab, and I have to wait 4 more business days

I ordered prescription shades for softball on December 2, 2025. It is now January 11, 2026. I continue to receive the same excuse. Order# 105428

I purchased order no. #104631. They sent me the wrong sizes. Wrote too many emails, nobody helps, nobody answers. Lost 147$.

Order summary
Rec Specs Helmet Spex XL × 1
Matte Black Crimson / Wide (58)
$98.95

Prescription Type: New Rec Specs × 1
Standard Rx + ProCoat
$150.00

Discount (PBFCM40)

-$99.58
Subtotal

$149.37
Shipping

$0.00
Total

$149.37 USD

Excellent customer service, Thank You Ron Menchero. When I spoke to Ron it was just for having scratches repaired and I was pleasantly surprised how easy he made it. I was a compilating a new style and it didn't take much to decide on a second new pair. I was that pleased with the first pair I had purchased 2yrs ago and just hope I'm as pleased with the new style. I'm confident customer service will take of any issues.

Beth assisted me and her service is very good. Thank you

Ron was very helpful and helped me get my new sunglasses ordered right away.

I was hesitant about buying from a place I had only heard about on line. That was unwarranted as Ron and everybody else came thru big time. The purchase, instructions, customer support has been exceptional in today’s world of customer no service. The fit, feel, quality is great. Would recommend and purchase again when my vision changes. Thanks Ron and all the good folks at Opticsoutfitter. Jack

The at home try on kit made the process smooth and helped us decide on the best fit glasses for our son. Beth was incredibly helpful through the entire process.

Beth was very helpful and professional. Great service on a warranty item.

Optics Outfitter provides incredible customer service. I was apprehensive about ordering glasses online but the experience is well thought out and you are able to connect with real people throughout the process from ordering all the way to refunds. Beth recently helped me resolve an issue with a refund quickly and over a weekend - I sent one email and she had my refund processed within a few hours and had updates from her along the way. Thank you Beth! All online retailers should follow this model.

The entire process was seamless! They have great communication with their customers via text which makes everything so much easier!. The zipper on the case came broken and no issues replacing it, no questions asked. All via text. Highly recommend for you sport goggle needs!!

This is a terrific company!
I made a mistake and ordered the wrong merchandise and didnt realize it for a while. I didnt thing theyd even consider and exchange...
I reached out to the customer service department and had a response immediately, a friendly representative was eager to help me and sorted everything out seamlessly. I will be back to this site for all of my Optical needs. I recommend you do too. GMN

Beth was very friendly and willing to let me change my order and still offered a discount. I have purchased 2 frames and many lenses in the past from opticsoutfitters.com all with RX lenses. I had eye surgery and now do not need RX lenses. Thank you Beth.

Very easy to get a hold of a human over the phone and had great experience talking to Beth getting recommendations and she was kind enough to give me a big discount to make the glasses more adorable 🙏

Thank you Beth!

Beth was great on making sure all information for my son’s prescription was right before submitting the information to production to have his glasses made. Thank You Beth