I ordered glasses 2+ weeks ago and have not received any information. I have emailed multiple times with no response and phone calls either are stuck on hold forever or go to a voicemail. I have dispu... Voir plus
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I had one decent experience but the glasses took four weeks to arrive. Then, my second experience the order got "lost" by ups despite my never receiving a shipping confirmation. It took at least 4 att... Voir plus
Update from my previous review. Finally after seven weeks and inquiry from Citibank, they shipped ONE of the two pair of glasses, but they are the WRONG ones! They are not the style or the color I or... Voir plus
I was hesitant about buying from a place I had only heard about on line. That was unwarranted as Ron and everybody else came thru big time. The purchase, instructions, customer support has been except... Voir plus
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I was helped by Ron today he was very…
I was helped by Ron today he was very helpful
Ron was a huge help
Ron was a huge help, we got the glasses mailed to us and found the perfect pair for our Granddaughter. In just a few days the whole process was finished. Definitely will use them again. 5 Start all the way
Shyrene was very nice
Shyrene was very nice, thorough, professional and made sure my order was correct by repeating everything back to me and confirming it was how I wanted.
Mr Ronnel Menchero Customer Service was excellent!!
Mr. Ronnel Menchero of Optics Outfitter did an excellent job finding the proper item I needed for my googles and as a result I placed a replacement order immediately after receiving the information from him.
Many thanks!
Appreciative!
I made a phone call to your company to receive help about buying my son a pair of Rec Specs. Ms. Shyrene was so helpful. She made me feel welcome and comfortable throughout the process. She also made the process easy and swift.
Ron has been very helpful throughout my…
Ron has been very helpful throughout my process of trialing and ordering glasses!
Supports the product in the long run
I've been wearing Switch sunglasses for years now. I've worn through my second frames (sunscreen tends to take its toll on things). Beth helped me through the process of replacing my frames, which saves all my lens investment (I have six different lens pairs). Excellent service.
Great customer service
I had difficulty trying to order a set of prescription Recspecs Recoil shooting glasses as both eye care places in my town were no longer carrying them. I called Optics Outfitters and got Beth. She was very helpful and assisted me ordering the set of sports glasses and lenses I needed. I’ll definitely be able to up my game on the Sporting Clays and Trap course this season!
Amazing Customer Service
My husband recently had Lasik and because light sensitive. Ron gave me specific goggles to choose from and options to build the perfect pair of goggles for my husband's indoor soccer and outdoor jet skiing. Ron was extremely patient and chatted with me for quite some time until we built the perfect pair.
Great experience with Beth in Customer…
Great experience with Beth in Customer Service who helped me pick out a frame and with sizing for my son’s rec sports glasses.
My experience with Robin was excellent
My experience with Robin was excellent. He was accommodating, thorough and knowledgeable and helped me choose what I believe will be the perfect glasses for Pickleball. I would highly recommend this company and I would certainly ask for Robin!
Such a great experience with Beth at…
Such a great experience with Beth at optics outifitters! Very responsive to my concerns and overall a great experience!
Needed to make rush delivery and Beth…
Needed to make rush delivery and Beth helped with following up and ensuring my son's goggles were shipped overnight.
This company will take your $$ and tell you tall tales
This company – which sometimes goes by the name RecSpecs - is awful.
I rarely take the time to write a negative review, but this place was beyond. I placed an order on September 20 for a pair of sunglasses (which are manufactured by a SwitchVision and not prescription). These details are important because of the lies I was told later.
Upon placing my order I was told it was 3 to 5 business day shipping. A week later I get an email telling me that my order was “being manufactured” and would take 12 to 15 business days, and that I would receive confirmation when it was ready.
On October 15, still having heard nothing, I called and was told that my glasses were “being made in the lab” were “going to be ready the next day” and for my troubles I would receive “free overnight shipping.”
Today, October 18, I still see no updates. I called and the agent said “they are just putting the glue on your lenses.” Obviously, it was another lie, so I asked them for my money back and for an immediate confirmation of cancellation to my credit card. That, luckily, I received promptly.
Do not order from these guys. They suck. They lie. And they tell you the most ridiculous tales.
Bought some Rec Specs prescription swim…
Bought some Rec Specs prescription swim goggles. Wow! I can go in the pool and on the water rides with my kids this summer but this time I'll be able to see. Prompt delivery once my prescription was uploaded.
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