opticsoutfitter.com Avis 

Beth was great... attentive, and helpful!

Riza is super helpful and kind, very fast response to my questions and made the order process easy. Overall, customer service is outstanding! Thank you; Riza!

I was looking for a pair of glasses to wear during hockey and was having trouble finding something suitable. A Reddit post pointed me to Optics Outfitters and I was a bit gunshy on ordering online without trying them on, but Optics Outfitters Try-On Box where they send you 4 glasses to try on at a time was a perfect way to get over my hesitation.

I ordered 4 glasses, and they were sent really quickly to me. Ron messaged me to introduce himself and to help take care of any issues. The first thing that I had to ask was if I could keep the glasses a bit longer than the 5 day return period because I wanted to take the glasses to my rink and let me teammates try them on. He said that was no problem and would follow up with me the next day. Everyone at the rink loved the glasses but there were definitely some that fit better than others on my face. I told Ron that I didn't find anything that fit me great, but I did notice some commonalities. Some of the lenses were too close to my face, and some of the temples were too thick to fit in my helmet. These are all problems unique to my head, so don't take that as a general sizing issue. Ron listened to my feedback and said, hey, send back the Try-On set, and I'll send you another 4 that might address your needs. So we did that and I got a new 4 to try on. I took them to the rink again for people to try on and found a set that I liked. I told Ron I had found a winner, sent him my prescription and Pupillary Distance and he placed the order for me. The price was good, especially with the first time order discount code they had at the time.

I placed the order on May 6, and got them May 30th. A bit of a longer turnaround time than I expected, but I mean, they're making glasses.

Got them and tried them on and they fit great and I can see again. I don't know if I can hit the puck, but at least now I have one less excuse.

Elizabeth was incredibly helpful in answering questions related to your warranty policy. Elizabeth went above and beyond to provide a quick answer on an issue with a current order. Thanks for all the help!

Customer service representative Beth was wonderful to work with. We had a couple of calls to navigate around a supply shortage from the manufacturer. Beth was very responsive, professional, thorough and very helpful in answering all of my questions and working through the supply chain issues to get the order filled expeditiously.

I contacted optics outfitter about my RecSpecs warranty for scratches on the lenses. Beth and the Customer Service team overall were very helpful, responsive, and made the process really easy.

Fantastic customer service! Beth was super helpful. They made it really easy.

I have been a Liberty Rec Specs wearer for a very long time. I recently had Cataract surgery and needed to have new lenses in my Motorcycle goggles. I have been dealing with Robin for two months, and he has been the best and most patient sales rep. Today I recontacted and Robin wasn’t available, but Beth was and took care of my needs very very nicely… thank you both Robin AND Beth,.. I will have more work done on several more (I like my frames very much, and will CONTINUE being a client to a company and a staff that has taken care of me for over 20 years!

Beth is super helpful and kind. Made the order process easy. Overall, the company has been great so far and I can’t wait to get my order!

They texted me when I left off a measurement on my order. They then just let me text the measurements. It was super simple.

Im a returning customer X3 and Beth assisted me with my order over the phone!
I was needing a non RX light responsive safety glasses for my son and Beth helped me fulfill my order.

Beth was immeditely responsive even though I sent my inquiry on a Saturday. Great job, Beth! Thanks for your assistance.

I called their customer service number to ask about glasses sizing and got connected to Ron, he answered my questions and helped me order a pair of sports glasses custom to my needs. I think Ron did a great job listening & understanding what I was looking for. I’m excited for my order to arrive in the mail! Thanks again!

Beth helped me find the right frame and clarified lense options for a strong prescription. Great customer service.

Great customer service when I wanted different tint for my lenses after ordering. Ronnel was quick, answered all my questions and got it done!

Riza was a huge help in ordering our glasses. If the glasses are of the same quality as her customer service they'll be awesome.

Ron was so helpful in ordering my son goggles for baseball. He was knowledgeable and went above and beyond to help me with the ordering process. He answered questions I had about the products and ordering was a breeze! Thank you, Ron!

The customer service is amazing with the team at opticsoutfitter. I worked with Ron on finding the best pair of glasses for me. Ron was extremely patient and willing to help provide useful information for me to decide. He truly went above and beyond. I am very happy with the experience overall!

I have been looking for a specific Liberty frame that I chose from my former optometrist ten years ago. My current doctor at Kaiser said they don't offer them, so I went directly to Optics Outfitter, the company who made them. The first time I didn't have much luck, but this time I had the fortune of working with Ronnel, who was amazing. He emailed me, called me twice and found the exact same frame that I LOVED! He was kind, patient, and just plain awesome, and knew exactly what to ask me so that I was able to order exactly what I wanted. I am so excited to receive them in a week or so. Thank you so very much!