Optilase Eye Clinic Avis 

Cared for throughout the process

Brilliant. 5 years on and it’s one of the best decisions I’ve made. Life is so much simpler now without the need for glasses / contact lenses.

It is the best money I have ever spent. Before having my eyes lasered I had to reach for my glasses as soon as I woke up. I remember not being able to see when I went swimming and not being able to wear sunglasses on holidays, it was a huge inconvenience to wear glasses. I got a new freedom after having my eyes lasered. It was well worth it. 5 years later my vision is still better than 20:20. I highly recommend it.

You promised a life time guarantee and any enhancements would be free of charge. After 4 years I am wearing glasses again and was told by your Company I would have to pay £5500 for the enhancement .... Not happy

Easy and simple, everyone was very supportive from the very start , including after care.

I had a very good experience. I got PRK in 2022, The process of consultation was simple was easy and at the time I was able to get booked in quickly. When I had questions after the procedure it wasn't hard to get through to somebody even on a weekend. I still have better than 20/20 vision 5 years later. However it does feel a little bit like a conveyor belt when you meet your surgeon, there isn't that much time so prepare questions in advance.

This company sends texts offering £500 in exchange for 5-star reviews. The exact text used is "Click the Trustpilot link below and leave your 5-star review to be in with the chance to win a £500 Allgo Mastercard Giftcard".

If the text of the message had been "leave a review to be entered into a draw" that would be fine. However the exact text of the message was "leave your 5-star review to be in with the chance to win."

great staff, did an excellent Job :)

6 years on and no regrets getting LASIK ! Forever grateful to Optilase. Procedure was quick and the aftercare was great.

Really pleased I decided to get laser eye surgery with Optilase. No more squinting and crystal clear eyesight .

Amazed at how fast the actual surgery is. Recovery has been seamless, vision is near perfect.
Customer service staff are very nice and helpful.

Great experience so far. Very smooth process. Will be getting my surgery at the end of the month.

Super efficient and easy process. Really kind and attentive staff throughout and lots of aftercare support. Overall a seamless experience!

Great experience hassle free and the result after LASIK was incredible.. if anybody is thinking of getting it done Optilase is 5star in my opinion it’s brilliant..

Friendly, quick and everyone made me feel comfortable!

I had an extremely disappointing experience with Optilase and would not recommend them to anyone.

From the beginning, the communication and organisation were completely unacceptable. I was promised a procedure date over St. Patrick’s weekend, which was confirmed by reception. However, when I followed up, I was told this was “unheard of,” as if the arrangement had never been made. This immediately raised concerns about how disorganised the service is.

The issues continued with my post-operative care. I attended my scheduled follow-up appointment in Athlone, only to be left standing outside before being told there was no appointment on record. I was then instructed to travel to Galway, only to be told shortly after that the machines there were down. I ended up having to rearrange everything again and travel to Dublin instead.

Shockingly, this same situation happened again for my one-week post-op appointment. I was once again left waiting, only to be told minutes before my appointment that there was no optometrist available and that I would need to go to Galway. This level of disorganisation is completely unacceptable, especially for a medical service.

On top of this, the customer service was extremely poor. Staff were dismissive and unhelpful on the phone, and when I asked to speak to a manager, they refused to engage. Instructions before and after the procedure were unclear, adding further stress to an already frustrating experience.

Overall, I felt completely let down. For a service that deals with something as important as eye care, the lack of professionalism, organisation, and communication is very concerning.

I would strongly advise others to consider alternative providers.

Unbelievable service, great consultations. Very thorough and leave no stone unturned. Vision 20/20. 10/10 service.

I recently had laser eye surgery at Optilase Carrickmines and found the experience extremely distressing. During the procedure, I was spoken to in an aggressive and intimidating manner while in a vulnerable position by the surgeon. I expressed discomfort and pain, but this was not acknowledged. The overall tone and handling during surgery left me visibly distressed. Additionally a frightening interaction immediately afterwards, when I attempted to go to the bathroom, left me feeling further intimidated and without basic privacy at a time when I was already shaken.
Since the procedure, I have experienced ongoing issues with my vision, along with anxiety and sleep disturbance linked to the experience, which has impacted my ability to work.
I submitted a formal complaint but have not received a meaningful response within a reasonable timeframe.Patients should expect to be treated with dignity, respect, and professionalism throughout. Unfortunately, this was not my experience. I have also requested my data access information and this has not been provided to me. I am been completely stonewalled by this company. I am so disappointed.

My eyes were the wrong shape for near sight correction so I went for new lenses for long distance correction. The operation was flawless and I had perfect vision for 6 weeks. But then my left eye started to go blurry. I went back for about 5 visits where I was told the problem was “dry eye”. I have had dry eye all my life and it never affected me before (but it also didn’t affect me for the first 6 weeks after the operation). Then they started messing me around by giving me appointments on bank holidays and other days when they were shut. After a year I stopped hearing from them altogether (I guess my warranty was up). Anyway - my left eye is still blurry (no better - no worse) Not Happy!

Everyone in the company is very friendly and easy to talk to, which helps put the mind at ease if you're feeling a bit anxious about the procedure. They are also very well trained and clearly experts in their field! You can tell immediately that customer service and satisfaction is highly important to the company from every interaction.

The amount of scans & checks they took on was amazing, because it means they were up to speed with the most data, which is especially important for something as important as eye surgery! I imagine that other Clinics wouldn't be as thorough!

Along the way, I had been informed of underlying conditions I didn't even know about like Dry Eyes, and how ahead of surgery my right eye lens prescription was fluctuating, and given the best advice on how to mitigate those problems / risks. They could have just told me nothing and carried on, getting paid doing so - but they didn't, leaving no stone unturned!

Being able to sign and return my consent documents Online was a huge benefit that I really appreciated as well as it just made everything less hassle.

My eyesight has now improved to better than what it was even when wearing glasses, which is incredible. Optilase are the full package, and everyone involved, at every step, is spectacular, and I was made to feel extremely comfortable (as well as you can be for undergoing surgery!)