Optilase Eye Clinic Avis 

Extremely Disappointed
DO NOT MAKE AN APPOINTMENT WITH OPTILASE.
I paid €9,000 for lens replacement surgery in 2025, and my experience has been extremely disappointing from start to finish.
The surgery itself was problematic. While my right eye was completed without issue, the procedure on my left eye had to be stopped twice due to pain, and the result has never been satisfactory. To this day I do not have proper focus in that eye.
What has been equally frustrating is the lack of proper follow-up care and organisation. The staff member who initially assessed me went on maternity leave shortly after my surgery and was not replaced, which meant I was not seen again for a full month after the procedure. After paying €9,000, the burden seemed to fall on me to chase appointments and follow-ups.
Since then I have had to travel repeatedly for appointments that have been changed, delayed, or poorly managed. Most recently, after travelling from home for a 10am appointment, I was informed enroute that the consultant would be 20 minutes late. What made this more frustrating was that the day before I had received a call asking if I could move my appointment to later in the day, which I explained was not possible. These appointments are made many weeks in advance, and as a working professional I organise my schedule carefully around them. I cannot simply rearrange my work and clients at short notice. Having already confirmed that I could not change the appointment, being told while travelling that the consultant would now be running late showed a complete disregard for a patient’s time. As a working professional with a full schedule, this level of disregard for a patient’s time is unacceptable.
At €9,000, I expected professional care, proper follow-up, and respect for my time. Unfortunately, that has not been my experience.
I would strongly advise anyone considering treatment to think very carefully before committing to this clinic.

From the moment I began the journey, consultation, pre-op, operation and the post-op care, i have felt very looked after, everything was explained and questions answered.

Friendly staff made me feel ar ease. I an excited and looking forward to the benefits of corrective eye surgery. Everything has been explained in detail, I am reassured that all will be ok 👍🏻

The optilase person that attended me was very thorough, honest & forthright. Gave me the best possible advice based on my age and prescription.

very good surgery

I contacted Optilase as I wanted corrective laser eye surgery. A consultation appointment was scheduled for a Friday morning in Belfast and after I took a day off work on Annual Leave, I was called in the morning to say the surgeon had called in sick, understandable and I accepted that these things happen. Subsequent to this, I called over 6/7 times to reschedule the appointment with either no answer or no return call when I asked a basic suitability query all in the space of 2 weeks.

I got frustrated at this and went to Cathedral Eye Clinic. Within 3 weeks, i've had all my consultations and lasik surgery completed successfully. Having experienced how poor the Optilase service was before I even got a consultation, I dread to think how the post-operative care would work. I'm still furious at how this company wasted my time!

Life-changing experience, I couldn’t recommend Optilase enough.
I had lens replacement implants at Optilase Carrickmines, Dublin, and the entire experience was exceptional. From the very start, the staff were incredibly supportive and reassuring. The in-depth consultation with the surgeon beforehand put me completely at ease and ensured I fully understood the procedure.

Although I was nervous, I felt comfortable and well cared for throughout. The procedure itself was completely painless, and the results have been amazing, my eyesight is now 100%. Truly life-changing, and I wouldn’t hesitate to recommend Optilase to anyone considering vision correction.

The results of my surgery are indescribable. I'm so grateful for this service! I was also guided through the process very professionally

Very helpful and informative staff! Gave me a better understanding of how laser eye surgery works! Would recommend to everyone!!!
Very transparent 😉

The eye surgery is life changing, my only regret is that I didn't do it sooner !

I can't thank the Optilase staff enough for their profesionalism and their kindness. At the very first appointment all my questions and concerns were answered. I knew I was in good hands, and that was a huge stress relief.

The surgery went like a breeze, and for me it wasn't painful, just few minutes of discomfort. And the next day I started to see better !

It was a really good experience, a change that I was waiting for my whole life , I was literally blind with no glasses but after the surgery my vision is 20/20 , the stuff at optilase are nice and helpful big thanks for everyone

Great service, I'm very happy with my eye laser surgery. Delighted.

Extremely helpful staff. Felt no pressure to get the surgery of the consultation. I felt they were very safe, ensuring the I was fully suitable for the surgery. Grateful for the numerous follow up appointments post surgery. Gives great confidence that all is working and that the surgery was successful.

That people what they work there. When I come till when I go.Consulteson with lady,she check, end explaining very good, because I don't speak English so well, but she try that I understand evrithing about my eye surgery

The staff at optilase were very professional and knowledgeable, I recommend going for a consultation if you're considering laser eye surgery.

Very professional, amazing aftercare and best of all, 20/20 vision

Loved being seen by Fred. I was seen pretty quickly. Got many different eye tests. Got everything explained and what type of surgery would benefit my personal needs. Got answers to all my questions including the financial bits. Now I can’t wait to get it all done!!! Thank you Fred!

The staff were very friendly and provided great follow up care after the treatment.

Had made an appointment got about 3 calls confirming my attendance which I did each time. Then the day before my appointment without any consultation I was informed I needed lens correction that would cost in excess for 8k. Therefore I cancelled the appointment there and then

I rang on several occasions to make an appointment. I sent in the report I got from my optician. Optilase were to get back to me. After a number of efforts I gave up.