Optilase Eye Clinic Avis 

Thanks so much to everyone in Optilase such a great experience x

All was great, I was happy to have a free consultation. But I didn’t really like that before my appointment Optilase asked me to provide a card details in case I didn’t show up. Also I had a list of questions I wanted to discuss on my consultation, but I felt pressure, like we didn’t have time to discuss my questions. I believe it is not professional. I understand that your staff is dealing with all this every day but for me it is very important decision so I would be happy to know all my questions can be answered

Very informative consult

Very quick and efficient when there. Staff are nice and pleasant. Excellent value for money compared to competitors. Have recommended to friends. Had it done around Sept 24 and never had any problems.

All the points were explained to me and all answered fully

The clinic was immaculate and the staff were so friendly and kind. I felt so well looked after. The procedure was so fast and efficient. It has been life changing having perfect vision. I wish I had done it sooner

Amazing from start to finish
Wish I had gone to optilase years ago

Very friendly and professional.
Sean

Staff were all very kind, I only had one issue which was a slight miscommunication the day of my consultation where I was informed the day of the lasik would only be a 15 minute process. However it was a 2-3 hour day between scans and consenting, aside from this I would highly recommend optilase

Optilase advertise a 15% reduction. When we attended for a consultation we were informed that this did not apply to my wifes treatment. They requested a 500 Euro deposit, which we paid unfortunately.

The people and staff were lovely, follow up appointments great. The only let down was the administrative side. i had several issues with appointment times and dates where appointment date was booked but confirmation that came through was a completely different date.
Also for first appointment I was told if booked surgery/procedure within 1 month that I would get €500 off. There was only one possible slot during that time that I could have booked.
Also, I was not told that I couldn’t travel for 2 weeks.

My treatment did not work, I was referred to attend a different treatment two weeks after, I rang the clinic to confirm this appointment a few days prior and was told that this was not possible & I was given the wrong information. At no point did anyone from Optilase ring me about a check up, I had to organise this myself. At no point have I had any response to my multiple efforts to contact this company to seek a refund. At every turn, I am fobbed off and told that my email has been forwarded to the relevant manager. No manager has contacted me to date. This process has been emotionally exhausting for me & I am beyond frustrated with the treatment I have received. I want a full refund, I have requested this multiple times & given empty promises. This was on the 24th of August and we are now in December, and no refund has been made

The optical team couldn't have been anymore helpful... Very informative and reviewed my options thoroughly. All questions completely made clear. I would have no hesitation in returning or recommending to others.

Zoe rang me early morning from the Athlone centre to discuss my case. She looked at my address and my history with Optilase. Zoe was so helpful, instead of having me do a long drive from Sligo she went through all I needed to know on the phone. She is so knowledgeable with a lovely way of explaining all I needed to know.

From the first consultation optilase were very professional and provide a great service, very happy with the results

Expressed interest by completing a form online. Got a call from one of the sales team that was so bad it actually put me off.

Stupid questions and no transparency about anything to do with the process.

I had a wonderful experience with optimise from start to finish. Staff were very supportive and explained everything very clearly, answering any questions I had. I never felt under pressure to proceed with my procedure and was always offered time to consider my options. I would highly recommend the service.

Everyone there was so helpful and professional. Really settled any nerves you may have had before the surgery. After care was great too

The whole process for getting LASIK was incredibly easy and straightforward, the pricing is very transparent and all follow up is included so there's no suprise bills later on. The procedure itself was very quick and all the staff was friendly and helpful. Would certainly recommend optilase if you're thinking of getting LASIK .