Always so helpful ❤️❤️ great range of shoes and gear. Nice independent store in the heart of the city - recommend
L'entreprise a répondu
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Lisez les avis des autres
Excellent customer service provided. Quick and efficient. They were unable to source the shoes I wanted but gave me a refund almost instantly.
L'entreprise a répondu
Great selection of products especially the CAYL brand! I ordered a cap incorrectly. I sent customer service a message to request a change which was immediately actioned unlike a lot of companies. The... Voir plus
L'entreprise a répondu
Shorts arrived with a small hole in the back and unfortunately there was no more stock but Thomas and David went above and beyond and reached out to bandit directly to source a replacement pair. They... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A multi-brand retail hub for all things outdoor-active in Aberdeen, Scotland. Our curated footwear and apparel selection bridges the gap between an outdoor-active lifestyle and fashion-conscious outdoor lovers. These people seek functional and stylish activewear that can seamlessly transition from their workouts to their daily lives. Proudly independent and founded by the dedicated and passionate partnership of David Taylor and Thomas Lindie, Out & Back is not just a store; it's a physical space where customers can interact with products, engage with like-minded individuals, partake in regular group activities, and participate in workshops and events.
Coordonnées de contact
45 The Green, AB11 6NY, Aberdeen, Royaume-Uni
- 01224919381
- info@outandbackstore.com
- outandbackstore.com
4,7
Excellent
75 avis
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Always so helpful ❤️❤️ great range of…
Always so helpful ❤️❤️ great range of shoes and gear. Nice independent store in the heart of the city - recommend
26 juin 2026
Réponse de Out & Back Store
Always appreciative of your support Marie!
Great service and efficient dispatch
Great service and efficient dispatch - fab thank you
26 juin 2026
Réponse de Out & Back Store
Thank you Mark, hope to see you again soon.
Réponse de Out & Back Store
Thanks for the kind words Colette.
Excellent customer service provided
Excellent customer service provided. Quick and efficient. They were unable to source the shoes I wanted but gave me a refund almost instantly.
22 juin 2026
Avis spontané
Réponse de Out & Back Store
Sorry we couldn’t get you in a pair of shoes this time but we hope to see you again soon.
Smooth purchase and delivery
26 mai 2026
Réponse de Out & Back Store
Thank you for the positive review!
Delivered Hoka trainers on time correct…
Delivered Hoka trainers on time correct size colour & type
28 mai 2026
Réponse de Out & Back Store
Thank you Lynne.
An excellent company
Great selection of products especially the CAYL brand! I ordered a cap incorrectly. I sent customer service a message to request a change which was immediately actioned unlike a lot of companies. The product was great and the delivery was quick. I was Informed throughout the process and had a great experience. Please don't hesitate to shop with this company and support independent!
15 mai 2026
Avis spontané
Réponse de Out & Back Store
Always happy to help Tom, thanks for your support. Hope to see you again soon.
Réponse de Out & Back Store
We appreciate your support.
Réponse de Out & Back Store
Thanks for your support Julie! Hope to see you again soon.
Cover your back if you return something
Bought a t shirt from this company which was tried on for a mere 30 seconds before returning in the original plastic packaging which they provided. Merchant has claimed there is water damage to the t shirt which looks like it was splashed with water.
I have assured them that when I packaged it, it was in the same condition I received it in so the damage must have occurred in handling.
I have since provided images to prove I sent it back in the same condition that they sent it to me.
They are denying responsibility and refusing to give a refund.
14 avril 2026
Avis spontané
Réponse de Out & Back Store
Hi Aoife,
We’re sorry to hear you’re unhappy with your experience and appreciate you taking the time to share your feedback.
When the t-shirt was returned to us, it was inspected in line with our standard process and was found to have visible marks which mean it cannot be resold as new. We documented this at the point of receipt and shared this with you directly.
We understand your position and the information you’ve provided. However, our assessment is based on the condition of the item when it arrived back with us. Under the Consumer Contracts Regulations 2013, items can be inspected, but a deduction may be made where handling results in a diminished condition.
As a resolution, we offered a partial refund to reflect this, or to return the item to you.
We always aim to handle returns fairly and consistently, and we’re sorry that on this occasion we haven’t been able to reach an outcome you’re satisfied with. If you would like to discuss this further, please feel free to contact us directly.
— Out & Back
really helpful friendly staff and…
really helpful friendly staff and lovely to see another running shop in Aberdeen with some great gear. My new prefered option definitely
25 mars 2026
Réponse de Out & Back Store
Thanks for the kind words John, hope to see you again soon.
Réponse de Out & Back Store
Always great to see you Erem, enjoy the new ASICS!
Amazing service and speedy too
Amazing service and speedy too, cool shop and lovely guys!
27 mars 2026
Réponse de Out & Back Store
Thank you for the kind words, hope to see you again soon.
Réponse de Out & Back Store
We very much appreciate the support Caiden!
Réponse de Out & Back Store
Thanks for the support! Hope to see you again soon.
Very good service
Very good service, quick delivery, and great price, definitely use this company again.
25 février 2026
Réponse de Out & Back Store
Thanks for the support William! Hope to see you again soon.
Haven’t heard from them for over a…
Haven’t heard from them for over a week. I’m currently stuck with a faulty COROS watch. They passed the buck on to COROS who confirmed by accident the watch is faulty. I haven’t heard anything from Out & Back since 18th February. I am currently waiting but very frustrated. Unfortunately my upcoming goal races don’t seem to be a priority for them and I haven’t had anywhere near the service described by others.
18 février 2026
Avis spontané
Réponse de Out & Back Store
Hi Kenneth, sorry to hear that you are very frustrated but as we have explained to you, if a product is potentially faulty, we need to reach out to the brand to determine whether it is or not before we can proceed with the returns process if applicable.
You were dealing with COROS' AI bot and we reached out to them, flagged the ticket number provided, and they escalated it to a human member of their customer service team so that you could get to the bottom of the issue.
However, from all of the correspondence you've shared with us between yourself and COROS, they still actually haven't confirmed that there is a fault with your watch and they have asked you to follow the next steps so that they can determine whether there is or not.
Following your email yesterday, we reached out to our contact at COROS once again to escalate the situation and hopefully move it along quicker so that it can get resolved, however, we have not had a reply from them yet.
We also want to note that for your initial order, we provided you with a personal discount code which you could use to purchase the watch as our first order discount when you join the mailing list doesn't apply to COROS products.
As well as that, your order was placed on the evening of January 13th, was shipped on January 14th, and was with you by January 16th, which shows the service described by others below.
In this instance, rather than waiting for COROS, we have provided you with a returns label free of charge to send the product back to us, and we will refund you once we receive it, and resolve the issue with COROS ourselves.
Réponse de Out & Back Store
Thanks for your support Duncan!
Superb Service
Superb Service! What can I say. I discovered an item online which was on sale at this store. That item, a t shirt seemed to be out of stock everywhere. The service, communication, price and product throughout was outstanding.
This is now one of my favourite stores and I check stock regularly. I will no doubt order from them again in the future.
6 janvier 2026
Réponse de Out & Back Store
Thank you very much for the kind words Ashley, we hope to see you again soon.
Great products and servic
27 janvier 2026
Réponse de Out & Back Store
Thank you Ian, hope to see you again soon.
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