OutEquipPro Avis 

For a company that claims customer support is a priority, they are completely missing the mark. There is no way to contact them other than email. I'm ready to buy, but can't get a response to a few simple questions. If it's this difficult just to place an order, I can't imagine how bad the support must be after the sale when they already have your money.

Due to initial unanswered replies, I gave a negative review;
I was wrong. I ordered a 10000 BTU unit and I not them have been a real pain, but Michael has put up with me and answered all my concerns and bent over backwards to help me.
So if they are busy and do not answer ASAP be patient as they really are great.

I placed an order earlier this week, I emailed this morning asking for tracking, no reply. (over 8 hours ago)
Their online system doesn't give me any info on tracking status and I believe suggests it has not shipped yet due to lack of anything indicating it has shipped.
Their website says "Support Available: 11 AM - 9 PM Pacific Time (PT), we will reply to you within 30 mins."
I ordered an "in stock" product that ships within 1 business day.
Very concerned they are not a legitimate company since there is also no phone number to contact.
I did see someone elses recent post of same experience but eventually got sorted, but lack of communication is unacceptable, if there is a problem I need to be notified and allowed to plan accordingly, and not worry.
I will update if I hear any more information from them.

***Update added after receiving response from seller***
Michael from OutEquipPro did respond to my email shortly after I left this review. He basically said in the communication the same as his response below.
They have issued a tracking number and suggested my order will ship out on the 27th and I have been provided a tracking number for once it ships.

I will update my review from 1 star to 2 stars, as they did finally respond. But unfortunately my experience with their company as of now is:
1. product they said was in stock ,was not.
2. product did not ship same/next day.
3. customer service did not respond within posted timeframe.
4. customer service only responded after public callout.

So far my "experience" with this company has been only slightly better than horrible for those reasons.

Once I have more experience with this company, such as if the product does ship on the 27th, and how they handle any additional communication will weigh heavily on my experience with them and may significantly increase my opinion of them.
I will update once I have more experience to report.

I added this 12V AC to my truck, and it's been an absolute lifesaver on long drives. The colling is quick and effective, and I like that it runs smoothly off the truck's battery without too much strain on it. it's lightweight, which is a bonus because I didn't have to worry about extra load on the roof.

I recently purchased the 12V air conditioner for my truck. During the installation, I encountered some challenges, but the customer service team was very helpful in resolving the issues.
They provided clear, detailed guidance on the installation process, and when I needed more specific advice, they were quick to respond with additional tips and solutions.
Overall, I am very satisfied with the service I received from outequippro. Their dedication to customer satisfaction and their prompt, helpful responses made a significant difference. I highly recommend their products and services.

I've been incredibly impressed with OutequipPro's responsive and responsible customer service. I had an installation question, and they helped me solve it very quickly. My family all loves this rooftop AC unit—it works perfectly and keeps us cool on our travels. Highly recommend!

Installed the 12v rooftop ac on my Transit van, replacing the existing vent. The installation process was straightforward, it cools down my van quickly, I have come to trust outequippro's quality and reliability and this AC unit is no exception. A great investment for anyone looking to upgrade their vehicle’s cooling system.

Really happy with the 12V DC powered air conditioner I got from OutEquipPro for my van. It was easy to set up, which was great for me. It cools the van down fast, which is a relief in the heat, and the heater's been great for cold nights. Would recommend if you're looking to make your van more comfortable for traveling. It does the job well!

I recently installed OutEquipPro's rooftop RV air conditioner, and I gotta say, it's been a solid addition to my travels. The installation process was straightforward. The guide made sense, and everything connected up without a hitch. Cooling-wise, it does the job well. Gets the well. Gets the interior nice and chilly in about 10 mins, which is a godsend during those hot summer days. The heating function has also come in handy on a few cold nights, keeping the space warm without any issues.

Installed the rooftop AC in our van, and we can't get over how sleek it looks! It blended seamlessly with our van's exterior. It cools down our space quickly, making it perfect for overnight stays in nature.

I purchased the 12v ac/heater for my camper van. There was absolutely no instructions on which connector went into which receptor. I tried contacting the company through their website multiple times and never received any response. Customer service is non existent.

i purchased a parking heater for my RAM Van. heater is running good , there are 5 speed with very high temperature, economic with Diesel consumptions.
price is fair.

I purchased a air conditioner for my trailer from outequippro and got the product very quickly at a good price. After a few weeks I ran into some major life challenges and wanted to return the unit since I needed the money. They said they would take it back but it ended up costing me a lot to ship so they offered me a partial refund and i was really appreciative of this.