The Shop in Liskeard, Cornwall I recently read an artical in the Cornish Times, saying that they were not receiving donations of goods. I can understand why. Three times I have been into the Oxfam... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My first order with Oxfam Online Shop and I was sent the wrong item, instead of receiving a ceramic Mexican planter I received a superman sign. The product description clearly states the order was f... Voir plus
L'entreprise a répondu
Faulty goods are sent and they won't give a refund without you returning then which involves trying to find a DPD collection point. Photos should be sufficient. They don't contact you when they say... Voir plus
L'entreprise a répondu
Called into oxfam Portadown today. The shop is amicable plenty of variety everything displayed beautifully well price. The staff could not have been more helpful. Especially 1 lady called Rózsa. She w... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.
Coordonnées de contact
Royaume-Uni
- oxfam.org.uk
2,5
Bas
215 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Avoid
Goods are far too expensive and staff in local branches (Liverpool and Leeds) exude an air of superiority, of entitlement - not values which charities reaching out to people should exude. Humility, gratitude, helpfulness are all the qualities that should be displayed by staff who work for charities. I would have thought that the sex scandal involving Oxfam employees in Haiti would have marked a shift towards this but it hasn't. I have stopped visiting Oxfam charity shops and would encourage people to focus on donating to smaller more local charities that engage with people in their communities such as local hospices.
15 juin 2023
Avis spontané
Réponse de Oxfam GB
Hi Colin, I'm really sorry to read about your experience.
I completely agree that humility, gratitude and helpfulness are the sorts of qualities we should be expressing.
We would really appreciate it if you can contact us so we can look into this further and speak to the shop teams. It would be really helpful to know the specific shops and what's been said. Our High Street Shop Support team can be contacted on 0300 200 1333 or via email - support@oxfam.org.uk. The team will be happy to hear from you.
I'd also just like to thank you for visiting shops in the past - we're so grateful to all our shoppers who are helping to beat poverty around the world. I really hope you might consider us again in the future 💚
Thanks so much - Rob
Save money and support Oxfam actions
Always a great choice of quality second-hand clothing at good prices, interesting books and music and you might even find that elusive garlic press.
Alternatively, the "new product" range is a bit pricey in today's challenging buying power...
8 août 2023
Avis spontané
Réponse de Oxfam GB
Hello, thank you so much for the positive review 🙌
It's so good to hear you've found such a great range of items! ✨
Thank you also for your feedback on the new product range prices. Don't forget every purchase raises money for Oxfam's work to fight poverty around the world 🙂
I hope you continue to enjoy shopping at Oxfam and find more bargains! 💚 - Rob
Oxfam want to cancel me.
Oxfam keep demanding my reviews are removed.
What a terrible organisation you have become. Keep cancelling me and I will keep reposting a 1 star review of your rotten to the core 'charity'.
If you think I will ever donate to you again, volunteer in a shop again or even set foot in one of your shops again you are severely mistaken.
6 août 2023
Avis spontané
Réponse de Oxfam GB
Hey Laura, I'm really sorry to hear you won't be supporting us again.
On the removal of reviews, Trustpilot does have some rules that need to be followed. You can read more here - https://support.trustpilot.com/hc/en-us/articles/201748526-Quick-guide-to-Trustpilot-s-Guidelines-for-Reviewers
I hope that helps explain. Thanks so much 🙂 - Rob
Very fast shipping and delivery
Very fast shipping and delivery. Absolutely no problems at all.
28 juillet 2023
Avis spontané
Réponse de Oxfam GB
Hi DCR, thank you so much for the positive review 🙌
It's so good to hear you found shipping and delivery were nice and speedy! ✨
I hope you enjoy your new purchase. Every item sold helps communities around the world beat poverty for good, so you can feel extra good.
Thank you so much and hope you continue to find some great bargains on our Online Shop! - Rob
Oxfam Inclusive Language Guide.
Oxfam really don't like anyone criticising their "Inclusive Language Guide" and if anyone posts that, after reading this publication, they believe this publication is a complete waste of the charity's publicly donated money, Oxfam demand their post is removed.
No doubt Oxfam will ask Trustpilot to delete this review.
1 août 2023
Avis spontané
Réponse de Oxfam GB
Hi Chris, I'm sorry to read you're not a fan of the Inclusive Language Guide. But we are really proud to use inclusive language!
This is about being kind and ensuring everyone feels included. We are an organisation that's mission is to end poverty and we can't end poverty if we exclude anyone, particularly marginalised groups.
I hope that helps explain why we use inclusive language.
On the removal of reviews, Trustpilot does have rules that need to be followed. You can read more here - https://support.trustpilot.com/hc/en-us/articles/201748526-Quick-guide-to-Trustpilot-s-Guidelines-for-Reviewers
Thanks so much - Rob
Too expensive and gone down the political route
I went to Oxfam in Bury. It was very expensive so much so that I didnt buy anything. Things were dearer than buying things new. And I'd like to add ... Oxfam has been one of the organisations I've donated to for years and in the past I have worked as a volunteer. However because of the recent behaviour and what it's turned into I will NEVER use them again. Other charities will get my donations. Firstly the Inclusive Language guide is nothing more than an Marxist document, compelling speech to it's staff. Pregnant people? Do you mean woman, Oxfam? How disgusting. You're OK to exclude half of the population, and are happy to go along with the erasure of women. Appalling. It's obvious that ideologues have taken over Oxfam and are pushing their views. This was clearly visible in the inclusive guide but the video that you have recently released is sick. And I have noticed that Oxfam have just taken it down and released a different version, trying to hide and deny what they had recently posted. Oxfam have removed the part where the grotesque term 'TERF' has been used. What way to shut down peoples' views and degrade women who dare to speak about their rights. And Oxfam tried to deny that the caricature of a TERF wasn't based on JK Rowling. This turns my stomach. And where has the money come from to pay for this video and this guide. I would assume from people like me who donate. Oxfam has long lost it's initial aim to tackle poverty and has turned into an ideological cult.
Should be a no stars option
28 juillet 2023
Avis spontané
Réponse de Oxfam GB
Hi Tyler. Firstly, I just wanted to say a massive thank you for donating to us and volunteering with us in the past 💚 We are so grateful and it's thanks to people like you that we're able to work with communities around the world to beat poverty for good.
I’m sorry to hear that you feel our shop prices are too high. When we're given donations it is with the understanding that we will use them to raise money for Oxfam's work to fight poverty around the world. All items are sold to maximise the amount of money we raise for the good cause. If mistakes are made though we're really happy to hear this and rectify.
On your other points - we are an organisation that's mission is to end poverty and we can't end poverty if we exclude anyone, particularly marginalised groups. When we include everyone, we can overcome poverty!
I'm really sorry to read we've lost your support but hope you may look again and reconsider at some point in the future.
Thanks - Rob
Terrorist collectors
This is concerning the terrorists Oxfam employ to get people to sign up to monthly donations. There are two men in Burton on Trent today who are just rude. Shouting at people in the street who obviously aren't interested. The shouts out at passers by were just intimidating, sexist and immature. I would never stop and speak to someone who thought it appropriate to speak to potential donors like this and given that Oxfam aid workers have been exposed for using donations to pay for parties and prostitutes I'd never donate to the charity anyway.
21 juin 2023
Avis spontané
Réponse de Oxfam GB
Hi Angela. Thank you so much for sharing and I'm really sorry to read this - the behaviour sounds far below the standards we expect. I know this review is from a couple of months ago, but I felt important to still reply to gain some further information.
We'd really appreciate knowing more about what happened in Burton on Trent on 21st June ie. exactly what was said and a description of the fundraisers. Then we will be able to investigate and follow up on this. You can call us on 0300 200 1300 (Mon-Fri 9am-5pm) or email heretohelp@oxfam.org.uk.
Face-to-face fundraising is really important to Oxfam and we know that successful face-to-face fundraising depends on the fundraiser's manner and behaviour. We take reports such as this really seriously.
Thanks again and I hope to hear from you soon - Rob
I submit this review with a bit of…
I submit this review with a bit of regret, as it is a charity. But, the service is shocking. Having paid a lot of money for a book I could of bought elsewhere, and not receiving anything for nearly two weeks. Now been told to wait till 'the 69 June' (didn't know June had 69 days), then inform them if it has not arrived. Oxfam, just looking at your reviews- you need to get your house in order. You cannot rely on being a charity, as an excuse for obvious bad service.
31 mai 2023
Avis spontané
Réponse de Oxfam GB
Hi Ivan, I'm sorry to read you've been unhappy with our service. I know you wrote this review a few months back, but I hope you'll still appreciate a reply.
For second hand items bought on our Online Shop, we aim to dispatch within 7 working days and we send via Royal Mail 2nd Class. I assume the 69th June was a typo and we meant the 19th or 29th - I'm sorry for this. I really hope you received your book in the condition you expected in the end.
I'd also just like to take the opportunity to say a massive thank you for shopping with us! Every purchase helps communities around the world beat poverty 💚
Thanks again and I hope you might consider supporting us again in the future - Rob
Oxfam shop
I bought a book at Oxfam shop in Ann St, Belfast today.
The female who served me only did so once she had finished the page of the book she was reading. She said £2, no smile, no 'please'. When I suggested she should say '£2 please' she just could not understand why she should say please. This shocking lack of customer service allied to the fact that the organisation has been taken over by the 'woke' brigade means I will no longer be supporting this charity. I have made donations of clothes and books and general household items to the Oxfam shop in Newtownards for years but I will no longer be doing this and will give my donations to a deserving charity.
18 mai 2023
Avis spontané
Réponse de Oxfam GB
Hello Michael. Thanks for the review and I'm sorry to read about this experience. I know you wrote this a few months ago, but hope you'll still appreciate a response.
If you haven't already, we would really appreciate if you can contact Oxfam Ireland so they can look into what happened. You can find their contact details here: https://www.oxfamireland.org/contact-us
I also just want to take this opportunity to say a huge thank you for all your donations to the Newtownards shop. We're so grateful and every donation helps communities around the world beat poverty for good 💚
Thanks again - Rob
Very rude to me for being a Muslim I…
Very rude to me for being a Muslim I was nothing but kind and polite to them as was in a good mood as had left Friday khutbah and prayers and I'm fasting today I go in and grab a bag some coffees and other stuff I asked oh do you give blue light card discount as I'm a veteran etc and they say no I'm not happy as they all smirking and rude by this point then I pay for stuff anyway and they decided to over charge me by about 8 quid thinking I would go on my merry way and not notice being a "thick" geordie from Newcastle they probably thought I couldn't add up or read or something.
It really is despicable and deplorable and dishonest especially as many going into here are disabled or old people and these lot are taking advantage and overcharging people
Then 4 them stood there women bullying the man because he's a Muslim and thinking its funny with big smirks on their faces and fake apologies truly deplorable behaviour
24 mars 2023
Avis spontané
Réponse de Oxfam GB
Hello Stuart. Thank you for sharing this and I'm really sorry to hear about this experience, which is completely against what we stand for as an organisation. I know this review is from a while back now, but what you've written is really serious and so we really want to follow up on this.
We would really appreciate it if you can contact us so we can investigate. Our High Street Shop Support team can be contacted on 0300 200 1333 or via email - support@oxfam.org.uk. The team will be happy to hear from you.
You can also report misconduct to speakup@oxfam.org.uk.You can find details of how we will deal with your complaint here: https://www.oxfam.org.uk/about-us/tackling-abuse-information-and-updates/speak-up/
Thanks so much and take care - Rob
I will not ever visit another Oxfam…
I will not ever visit another Oxfam charity shop until the stupid woke language rhetoric stops … Oxfam .. will you apologise or hopefully like I have done.. you will be boycotted
17 mars 2023
Avis spontané
Réponse de Oxfam GB
Hi Anthony. I'm sorry to see this negative review, but we are really proud to use inclusive language!
This is about being kind and ensuring everyone feels included. We are an organisation that's mission is to end poverty and we can't end poverty if we exclude anyone, particularly marginalised groups.
I hope that helps explain why we use inclusive language 💚 - Rob
Really nice suit at low price
Really nice suit at low price. Item is exactly as it was described
3 mars 2023
Avis spontané
Réponse de Oxfam GB
Hey Frank, thank you so much for the positive review 🙌 We know you wrote it a while back, but we just wanted to show some appreciation!
It's so good to hear you found a nice suit at a bargain price! Every item sold helps communities around the world beat poverty for good, so you can feel extra great in that pre loved suit 💚
Thank you so much and hope you continue to find some great bargains on our Online Shop! - Rob
Appalling staff at Oxfam
Appalling. Went into Oxfam Storrington to get some Fairh in Nature product with elderly fragile mother, carer and carrying small dog. Raining outside, no one else in shop. Person at till at back of shop barked " no dogs allowed". I remarked oh sorry, but I'll be quick. "No dogs allowed" was the shouted reply. I said that wasn't very charitable and we started to leave. Having a very slow elderly mother who requires lots of gentle manoeuvering, it took time to turn her around to leave the shop which has a large step so is not access friendly. That gave Oxfam staff time to come over and repeat their mantra and that the carer could go outside with the dog while I stayed inside with Mum. Given Mum requires 2 people to help her and they weren't volunteering I don't know how that was going to work so I repeated mine that they were not charitable. Empty shop, rain, no one really around and they compared themselves to Waitrose because they have some overpriced chocolate bars. What harm is a dog in arms going to do? Why is a stupid policy hidden among umpteen notices on the door overriding normal human decency? With staff like that no wonder Oxfam has lost its way. Fortunately Waitrose now stocks Faith in Nature so no need ever again to have anything to do with that organisation. Their loss. Plenty of other good friendly charity shops too.
8 mars 2023
Avis spontané
Réponse de Oxfam GB
Hello Bruce. Thank you for sharing this and I'm really sorry to hear about this experience. I know you wrote this review a while back now, but I thought it was important to reply, even now.
If you haven't already, we would really appreciate if you can contact us so we can look into what happened and speak to the shop team. Our High Street Shop Support team can be contacted on 0300 200 1333 or via email - support@oxfam.org.uk. The team will be happy to hear from you.
I'd also just like to thank you for visiting our Storrington shop - we're so grateful to all our shoppers who are helping to beat poverty around the world. I really hope this hasn't completely put you off supporting us again.
Thanks so much - Rob
Bought a large bundle of books at great…
Bought a large bundle of books at great prices and was given a discount. Very happy with the service and great items. All were shipped quickly. Goes to a good cause. Many thanks Oxfam x
18 février 2023
Avis spontané
Réponse de Oxfam GB
Hey, thank you so much for the positive review 🙌 We know you wrote it a while back, but we just wanted to show some appreciation!
We're so pleased you found some great books and great bargains! 🙂 Every item sold helps communities around the world beat poverty for good 💚 So you can feel really great about yourself whilst enjoying the books 📚
Thank you so much! - Rob
Shocking (?)--but will missuse your data...
Be VERY CAREFUL about giving your contact details to Oxfam...
I recently requested a few charity bags to donate clothes when moving home, and not only did the bags arrived shockingly late (3 weeks! So no longer needed *facepalm*), but Oxfam decided it would be a good idea to start sending me spam, thereafter.
When I asked them to have my details removed, they said that they would only anonymize them. And when they were reminded about GDPR's unambiguous opt-in legislation, their bogus response after conducting (mind you!) an "investigation" was that I had in fact opted in.... Errrr, I don't think so! After all, the only part to the investigation they undertook was to visit the same webpage as I did when I entered my details and confirm that, in fact, the opt-in box remains unticked until it is ticked by the user; which means, someone tampered with my decision to not opt-in after I had submitted the form.
The arrogance with which this charity conducts business and treats your contact details seems to indicate that paying "spam investigators" and other pen pushers, remains after all a top priority, more so than your right to privacy under UK legislation.
Oxfam, being a charity does not exclude you from common courtesy, unless of course, marketing emails are more important to you than being a decent organization that treats your donors with the respect they deserve.
I said.
6 février 2023
Avis spontané
Réponse de Oxfam GB
Hello Nikki. I know you wrote this review a while back now, but thought you might still appreciate a response.
Firstly, thank you so much for requesting bags to make a donation - we're really grateful for that! We aim for bags to be received within 3-5 working days, so I'm sorry for the long delay.
On the marketing emails, we only send them where we have your consent or we are otherwise allowed to do so. And upon request we will remove your personal data from our systems, to the extent that we are permitted to by law or regulatory guidelines. For instance under HMRC rules we are required to retain financial data for 7 years for audit purposes, and so will not be able to delete donation details until this time period has elapsed. There's a lot more info on the Privacy Policy page on or website - https://www.oxfam.org.uk/privacy-and-security/full-privacy-policy
I'm really happy to have a look back at how your query was dealt with and see what lessons we can learn. Feel free to email heretohelp@oxfam.org.uk and add 'FAO Rob' to the subject line.
Thanks so much and I'm sorry again for your bad experience - Rob
payments not accepted on the website.
My payment not accepted on the website. waste of time. and quite worrying for the purchaser as no reasons or information given payment page just hangs and never completes the transaction.
31 janvier 2023
Avis spontané
Réponse de Oxfam GB
Hello Simon. I know you wrote this quite a while back now, but I'm really sorry to hear your payment wasn't being accepted.
If the problem is still occurring, it would be really useful to have some more information, so we can investigate and try and fix this for you. Feel free to call us on 0300 200 1300 (Mon-Fri 9am-5pm), email heretohelp@oxfam.org.uk, or direct message us on Facebook Messenger, Instagram or Twitter.
It would be really helpful to have screenshots and a description of what you see, so we can understand the issue.
Thanks so much 💚 - Rob
ITEM NOT AS DESCRIBED ON WEBSITE
I HAVE OFTEN PURCHASED BOOKS FROM OXFAM, NOW AND AGAIN I BUY KNITWEAR HOWEVER A RECENT CARDIGAN DESCRIBED "AS NEW" WHEN ARRIVED WAS IN
VERY POOR CONDITION AND HAD PULLED THREADS
AT A COST OF £19 99 THIS IS NOT ACCEPTABLE ATHOUGH A REFUND HAS BEEN ORGANISED THIS DOES NOT ENCOURAGE FUTURE PURCHASES,
12 janvier 2023
Avis spontané
Réponse de Oxfam GB
Hi Italia, I know you wrote this review a while back now, but hope you still might appreciate a response.
I'm really sorry to hear the item you received was not as described. But I'm glad to hear the item was refunded.
I hope this hasn't put you off using our Online Shop again. Items you buy help communities around the world beat poverty and it is an amazing way of shopping sustainably - there are lots of incredible, unique bargains to be had 🙂
Thanks so much - Rob
Sold my Data on to Scammers
I set up a monthly donation, however since then I have started getting spam texts from scammers, Oxfam have sold my data on to a third party and a scammer now has my number. I am very protective of my mobile number and give it out to absolutely no one, however since signing on with Oxfam to give monthly donation's and providing my number, a scammer has managed to get my number which was sold on from Oxfam. Direct debit stopped as they already make money from these unhanded and deplorable tactics.
11 novembre 2022
Avis spontané
Réponse de Oxfam GB
Hi Andrew, thanks for sharing this. I know you wrote this a long time ago now but I hope you still might appreciate a response.
Please be assured that Oxfam would never sell your data to a third party. To quote our privacy policy: "Oxfam will not, under any circumstances, share or sell your personal data with any third party for their own marketing purposes, and you will not receive marketing from any other companies, charities or other organisations as a result of giving your details to us."
I hope that helps reassure you but feel free to contact us if you have any other questions. You can call us on 0300 200 1300 (Mon-Fri 9am-5pm), email heretohelp@oxfam.org.uk, or direct message us on Facebook Messenger, Instagram or Twitter.
Thank you so much for setting up a donation with us and I really hope you might consider supporting us again at some point in the future.
Thanks so much - Rob
I am Louth based in Lincolnshire
I am Louth based in Lincolnshire, & I am going to STAND up for oxfam as a charity shop, I have been volunteering there for some time, once you get a bad review, no one doesn't want to go in to that stop again or any oxfam shops. If you was to come to the Lincolnshire shops we are more polite, please give us a 2nd chance as a charity. The pricing depends on the make of the items that is why it could be expensive, just ask a volunteer, & by law all tickets should be kept on the item if returning but sometimes we ( the volunteers) can use our discretion & give you refund. Hope this helps you all
6 novembre 2022
Avis spontané
Réponse de Oxfam GB
Hey, thank you so much for sharing this and thank you so much for being one of our amazing volunteers! 💚 I know you wrote this a little while ago but we just wanted to show some appreciation. The Oxfam shop in Louth definitely sounds like a good one to visit and pick up some sustainable bargains 🤩
Thanks so much again and really hope you still enjoy volunteering with us 🙂 - Rob
Great charity
Great shops, great charity. If you're complaining stuff is 'overpriced' just remember spending where the extra quid is going.
The fact OXFAM have bad reviews but every company i've ever sat on hold for 3 hours with have 5 stars... Something fishy goin on with how these companies manufacture trustpilot reviews.
5 novembre 2022
Avis spontané
Réponse de Oxfam GB
Hey Toll, thank you so much for the positive review 🙌 We know you wrote it a while back, but we just wanted to show some appreciation!
We're really glad you like our shops 🙂 Every item sold helps communities around the world beat poverty for good 💚 So please keep shopping and spread the word!
Thanks so much - Rob
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.