Oxfam GB Avis 

The worst customer service at the Morley Oxfam shop. I asked the manager for a refund of £9.99 after presenting my receipt. The manager refused to refund me saying she remembered me buying the garment but the price tag must be attached to the garment. After 10 minutes she decided to issue the refund, saying "shall I, shall I not, tell me why I should refund you?" I placed my bank card on the counter because of her messing me about so long for a refund.The manager said "you can pick that up, I'm not touching it" meaning my bank card, while shaking her body. I asked why "is this because of Covid." She replied" I don't know where it's been and I'm not doing your work for you." I've asked myself why wouldn't she touch my bank card, was it because I have a different skin colour? She served a customer and held her card putting it in the card slot while I stood there still waiting for the refund. The manager said to the customer" some people can't follow the rules, and pointed to the sign which read( no refunds without price tag and receipt.) I didn't understood the issue as I presented both the receipt and tag. She accused me of cutting off the loop in the jacket, and I pointed out that the loop was not cut, and I pushed my finger through it to show it wasn't damaged. I turned my back to block out what appeared to be insulting. After twenty minutes of torture, she finally issued the refund. I was not shouting or abusive, I stood my ground. I left the shop while she shouted "you are barred don't come here again". Two customers were appalled by her behaviour left their items in the shop saying they were not buying from her again and walked out. The same two customers stopped me outside saying that the manager was a disgrace and asked me if I was okay. The manager couldn't leave it at that, she followed me outside just to insult me again. She asked," have you left your walking stick?" I am partially sighted and the sun caused me unable to see who she was talking to. The manager continued for two minutes mimicking what I was saying(torture again). I told her I didn't use a walking stick and had had enough and went back inside the shop to get head office details. I asked staff inside the shop for the manager details, I meant head office details(my erro The manager walked in and shouted 'how dare you to ask we don't give any personal details out. I told her I wanted the manager's address, and she replied "I am the manager so I corrected this by asking for someone above her. All staff stood surrounding me including the Oxfam manager as if they were bouncers, I felt threatened and ganged upon. She (the manager)passed me the contact detail of head office (some numbers missing of course)then shouted"you are barred don't come here again". I contacted head office, and the lady in customer services was brilliant and listened to me. She passed on the details to the relevant department who emailed me stating, "it was a breakdown of the relationship and that it might be best If I stayed away from Morley Oxfam, there were some discrepancies between your story and the Manager". What about the witness who sent in an email? It must have felt serious for a customer to have reported this by email to head office. What a disgrace that a person at head office had defended the manager who appears to show racist traits or dislike towards me for other reasons, this does not sit well with me. All I'm guilty of is respectfully returning an item. We are who we are and everyone are the same. The manager thought she could bully me and then tell a pack of lies to save her own skin and the person who made that decision at head office, shame on you for defending her. Two sides to a story and it appears you have listened to just one side and it's not mine( the truth). I retract that one star, and in this day and age, no one should have to put up with what appears like mental abuse, especially from the shop manager who we are feeding (OXFAM SHAME ON YOU). This is just the beginning I feel so strongly about this, I won't stop until this is dealt with fairly. I was told by the head office that witnesses reported the incident saying it appeared very personal and appeared to be an element of prejudice. The head office's email read 'It seems the relationship has broken down between you both "this is a great shame but a reality". IS THIS FAIR?

Just as an example you can currently find a used folio society book 'Something wicked this way comes' on their website for including p&p 60 pounds. A 25% mark up on the brand new book and p&p from the folio society website. This is borderline extortionate. How they have the brass balls to partake of this kind of activity is quite frankly staggering.

The very bad ratings may be true, I dont know, but my experience of the local shop is that tagging just does not work and they do not know the usefulness of a potential donation. Volunteer shop staff will just not know as outwith their personal experience.

The prices were absolutely disgusting, they call themselves a charity shop?!
They're a complete joke.
I will never donate and never set foot in one again.

I have twice recently bought a pile of stuff from Oxfam online in their sales. I bought 10 items the first time and paid just £3.65 for the total postage, although the items came from different shops at different times. Many of the items were new and all excellent bargains. I bought myself a superb bag. My only worry is how are they making a profit? The good thing is the recycling. Prom and occasion dresses are real bargains.

I bought a vinyl record for £10. It arrived reeking of mould. The mould had damaged all three records inside the album. It was obvious that nobody cared about the quality of goods sold by Oxfam. I don't mind giving money to charity but I do mind when a charity sells unusable goods.

I purchased a scarf, the wrong one was delivered so I returned it. A few days later another one turned up even though I had said I wanted a refund. I returned this one and now nothing. Whilst I appreciate you are a charity, I choose where I want to donate, I don't expect my money to be stolen instead!!!! And we wonder why your Fat Cats keep getting fatter!!!

I would like to know why I saw with my own eyes a oxfam charity stall in Kenya selling clothes to poor people? I've noticed over the years that Oxfam is not the charity it once was. I just saw the price of clothes online and it's a absolute joke..genuine charity does not know greed..

Unfortunately 1 star is the lowest I can go as I feel that they do not even deserve that. Still waiting for Christmas gifts to arrive as ordered for Christmas for children to give as gifts of kindness. I have suggested that Oxfam try to explain to a child where there money has gone to support other prople. No response. No surprise. Last year we donated to Salvation Army instead. fast response, friendly service and we got to feel like our money was actually going somewhere. I note that no onefrom Oxfam has repsonded to negative reviews for over 12 months. Says it all really doesnt it?

Terrible customer service. I am still waiting for an order that I placed on 6th December. The total amount was debited from my account the following day. Despite 2 emails and 3 calls to their customer services dept I have no idea if or when I will receive my order. Avoid.

Ordered several gift cards for feed the world type causes from the online store. Christmas present

Little did I know what a long drawn out process this then becomes, with claims the cards have to come from various high street shops.

No sign after seven days of the cards, just 3 Royal Mail emails relating to a gift of a bar of chocolate, which was not needed. That duly arrived but no nearer hearing about the several charity gift cards.

As someone who has supported the work of Oxfam for many years I'm saddened by how the organisation has changed. My husband who is nearly 70yrs and has terminal cancer made the effort to take some items into the local shop. He was looking really ill, on chemo, no hair, yellow complexion. A member of the shop team yelled at him across the shop to say they didn't want any donations, couldn't he read the sign in the window!! Extremely rude and offensive! Anyway, Age UK gladly took the items!
I'm disabled and housebound, ordered a set of tumblers online, arrived with broken glasses. Had no help to return them. No refund. We're pensioners who can't afford to chuck money away!
The dubious statements coming out of the organisation these days are concerning too.

Do not shop at Oxfam weatherby.The manager is a total witch,I bought something from lilkey one and the weatherby Oxfam wouldn't take it back.it all goes to the same charity .which in the passed had bad reviews.so please avoid this charity shop.also they save things round the back for dealer and take the money there self's . they are discussing .avoid .

If only I'd known how useless their customer service is.
For an organisation such as this one, you'd think a refund for returned items (sourced by Oxfam) wouldn't take that long. It has so far taken 4 weeks. I've now resorted to a PayPal dispute which they've told me I must remove to make the refund process quicker... Erm no!
Ridiculous company. Never again.

Hey, I just want to say to all the people review bombing Oxfam right now - what?? Are you guys okay? They're an anti-poverty charity, yet you're getting upset with them being involved in politics, do you know how ridiculous that is? Poverty and politics are extremely intimately connected issues that cannot be separated.

Critical Race Theory has nothing to do with being anti-white, rather it is simply taking a critical look at the way race and racism play in to law and government. Grow up, Oxfam do some great work yet you're all having tantrums over their support of an academic theory that you know absolutely nothing about more than media fearmongering.

According to this awful corporation, every white person is racist, as of course nobody who isn't white can ever be racist.

I will NEVER AGAIN donate a single item or buy a single thing from this disgrace of a charity.

I have purchased many items over many years from Oxfam charity shops, but after their support for CRT and anti-white rhettarick training for staff, then i will never step foot in another shop after this.

Absolutely appalling, and the only racist people are the ones pushing this B.S..

Ah yes, another organisation promoting the divisive, race-baiting critical race theory.

News for you Oxfam. Just because someone is white does not mean they are racist.

Never donating to you again, everyone BOYCOTT THIS ORGANISATION.

I never receive a dispatch email. The customer service was also very poor from Craig. I was told the individual shop would be contacted for a shipping update. No one called back, when I called back an hour later I was told the shop hadn’t bothered to answer. I was then told to call myself and miraculously the shop answered immediately and still didn’t resolve my issue. Terrible service overall don’t expect much from them.

I bought a few Sourced by Oxfam items from the online shop including two rolls of wrapping paper. I was very surprised to find the wrapping paper had not been sent in a protective box so was very squashed on arrival. I did not receive dispatch emails and Royal Mail said parcels were arriving from "Your Retailer" which felt suspicious. A large company like Oxfam should be better.