Oxfam GB Avis 

I bought a few Sourced by Oxfam items from the online shop including two rolls of wrapping paper. I was very surprised to find the wrapping paper had not been sent in a protective box so was very squashed on arrival. I did not receive dispatch emails and Royal Mail said parcels were arriving from "Your Retailer" which felt suspicious. A large company like Oxfam should be better.

overpriced, overpriced, overpriced...more fool you...few people will shop at these prices...

I have been shopping with Oxfam online for the past year or so, and previously had no issues with my account being refunded when returning a couple of items that were not suitable. Well that seems to have changed. I sent my item back on the 28th Jan, and even paid to have it signed for. I only received an email from paypal on the 21st Feb to say my account had been refunded. I chased this a couple of times prior, and was told they have changed the way they issue refunds, and because of this refunds now take longer. Due to this reason I will not be shopping online anymore. I don't return much, and have only returned three items including this one, but one still wants to have a smooth refund process when you do return an item - over three weeks to receive a refund is way too long.

Just having a browse online I'm absolutely disgusted at the prices, they are selling second hand mens Jeans (with buttons missing in some cases) for a higher price then they were new 10 years ago. They are either completely out of touch with prices or deliberately trying to rip people off. I fear it's the latter. An absolute con of a set up , charity or not.

Do they not realise the majority of people who buy from charity shops don't have tonnes of money and then to see the majority of the online prices are higher than retail price, what has happened here? Is it just greed because it sure as hell looks like it, I noticed prices was rising when I used to go into the shops but wow they're bad now, never met pleasant staff either if I'm honest amd if you ever asked for a bag to carry multiple items you nearly die by the look you get.... boycotting from now on like

Prices online more expensive than shops. Would rather go on eBay. Charities are becoming greedy.

No sign of Christmas cards ordered on 6th December and no reply to emailed query. Why take orders if you cannot fulfil them? Never again!

I ordered Christmas cards on 4th December. Still no sign of them. Rang to find out what was happening. No adequate explanation. No apology. Oxfam needs to do better than this. A very poor service.

donate £ to oxfam, have donated items previously but no more after today! Went in 20 min before closing. Met by rude lady in shop & welcomed with, we’re just about close. I explained I was donating & gestured to back of shop. Said hello & asked if they were taking donations. Greeted by 2 further rude & stroppy staff members & informed they were shutting soon, we’re busy, short staffed and I needed to book an appointment to donate. Explained I wasn’t aware and informed, well we have 50 people a day drop off & you shouldn’t just drop off. Followed by, we don’t want to sound ungrateful, which I replied it does sound like that tbh. No thank you, no appreciation, nothing. Decided to donate as a special journey had been made & what was donated was not rubbish, quality items, brand new Xmas decoration items, children’s boots etc. Never again, would have given no stars if possible - it’s the local community that donate to this shop, they need to remember that and focus on customer service!

Beware. My order for Christmas cards did not go through on the payment page, yet they took the sum of money TWICE. One sum has been refunded, but not the other in spite of numerous emails to them etc. Will not be shopping online from Oxfam again

ordered christmas cards 10 days ago - if I'm lucky they'll arrive in a week's time - around 12th December. Person on 'pone explained this is a busy time of year! Maybe I can use them as Easter cards!

Oxfam Hoddesdon is great, friendly staff. Books cover a wide range many priced at 99 pence. Clothes range is excellewnt.

well i order leather jacket mans xl coming from devon shop when it arrived well it was not xl it was xxxl much too big fals advertising in my book anyway all lineing was badley torn so bad could not re give or sell so they owe me 20 pounds send it back post office said cos 4pounds very heavy so binned it dont trust them ever again one addvert xl river island one not look all that good asking 40 pounds adds still there yours mr pickles burnley

Oxfam is the best shop ever they sell the best prices. i bought a tshirt and it was amazing. i am happy to buy whatever from the shops because it is for charity however the customer service is bad oxfam need to improve that. f the haters

Use to love Oxfam now, WOW.... Just Over-Priced I mean £40 for a pair of football boots that are at retail for £38.00 absolute joke will never visit again and will spread the word... Worst so called "Charity Shop" ive ever been in !!!!

I use to enjoy going into the shop,till a year ago,there is a volunteer there is rude and likes customers how they should vote then the customer said many times do not tell me what I should do,I don't feel if you should be spoken to like that,another volunteer said ignore the volunteer he is the mangers favourite I was appalled what I witness if the rude volunteer was in paid work if could be disciplined for misconduct, why do oxfam allow such apauling customer service

Oxfam is a complete joke,their online store is way to over priced For something they got for free from people like me and you and this days my local shop and others Only stock cheap rubbish that no body wants or can’t sell online because they sell the good stuff on eBay.And here I thought charity shops were about the local community

They are greedy. Their prices are more exspensive than things in normal shops.
I will never use them
Do they care about our people who are trying to buy cheap clothing ? No
I buy from direct independent charities where every penny goes to the cause.
Oxfam deserve no stars. And no customers