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Lisez les avis des autres

Noté 2 sur 5 étoiles

Ordered my O2 concentrator on April 28, now on May / 28, all I have is a long list of excuses, apologies, explanations, and no O2 concentrator.. I'm hoping to change my feedback.. however, so far i... Voir plus

Noté 4 sur 5 étoiles

I was initially upset by the phrase "3-4 day shipping". I didn't realize that meant it would be 3-4 days before you processed it for shipping. Had I known that I probably would not have ordered. Once... Voir plus

Noté 5 sur 5 étoiles

As someone who's used POCs for a while, I have to say this one is fantastic, especially since I don't need continuous flow for CPAP. It's so much lighter than the Simply Go. Customer service was helpf... Voir plus

Noté 5 sur 5 étoiles

I am currently using the NT-04 oxygen concentrator and it is an excellent machine. It is lightweight, quiet, and offers seven oxygen settings. The price is also very reasonable. In fact, I am using it... Voir plus

À propos de l'entreprise

  1. Fournisseur d'équipement à oxygène

Écrit par l'entreprise

In the same quality,we have the best price; In the same price,we have the best quality. we supply home and portable oxygen concentrator , say googbye to huge oxygen tanks!


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

71 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 2 sur 5 étoiles

Still waiting ..for a whole month

Ordered my O2 concentrator on April 28, now on May / 28, all I have is a long list of excuses, apologies, explanations, and no O2 concentrator.. I'm hoping to change my feedback.. however, so far it is more like a slapstick comedy than a real company...

28 mai 2026
Avis spontané
Noté 4 sur 5 étoiles

I was initially upset by the phrase…

I was initially upset by the phrase "3-4 day shipping". I didn't realize that meant it would be 3-4 days before you processed it for shipping. Had I known that I probably would not have ordered. Once the machine got here, it took about 2 weeks, I was impressed with the workmanship, and ruggedness of the product. After using it for about a month now I think that the machine is very good. My biggest complaint would be the battery life. I am only getting about 1-3/4 to 2 hours on a charge as opposed to the 3-4 hours advertised. I purchased an extra battery (8 cell) at time of purchase, since then I have ordered the 16-cell battery to see if it lasts long enough for an outing. Haven't had a chance to test it out yet but will post additional comments when I am able. Overall, I am happy with the unit.

30 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I’m Happy

Used my portable oxygen for first time on 4-22-26. I was very please with it. Not to heavy, easy to carry. Gave me just amount of oxygen I needed. I would recommend this to anyone that needs oxygen away from home.

22 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Poor customer service.

Ordered a machine. It was not what we thought and have requested to return. They indicated they would be we could exchange. Product we would exchange with is cheaper than purchased and they indicated they would not refund the difference. So we have requested to return. Customer service is NOT responding. Seems like the company is a scam.

Interestingly, they replied to this review which I have emailed to them, but are not responding to my emails.

1 décembre 2025
Avis spontané
Logo de OxygenSolve

Réponse de OxygenSolve

Hello, we couldn't find your order based on the name. Could you please tell me what email address you used for your purchase? We're sorry to hear about your concern. Unfortunately, we couldn’t locate your order based on the name provided. Could you please share the email address used when placing the order so we can verify and assist you accordingly?
We’d be happy to either issue a refund — just let us know your preference. Please feel free to contact our support team (Phone Number:+1 (276) 249-3372 / Email:info@oxygensolve.com ) directly for faster assistance. We're here to help and make things right.

Noté 1 sur 5 étoiles

Portable oxygen

Hi i order a Charger for Portable Oxygen Concentrator NT-03/NT-05 × 2 for my 84 year grandma and its been 2 weeks and i haven received it yet been calling to the company and no answer been calling customer service they dont answer.

26 novembre 2025
Avis spontané
Logo de OxygenSolve

Réponse de OxygenSolve

We're very sorry to hear about your experience. Could you please provide your order number so we can verify that the purchase was made through our official store? We hope to help you solve your problem and track your shipment.
If you haven’t received your product, we’d be happy to either issue a refund or send a replacement — just let us know your preference. Please feel free to contact our support team (Phone Number:+1 (276) 249-3372/ Email:info@oxygensolve.com ) directly for faster assistance. We're here to help and make things right.

Noté 5 sur 5 étoiles

I researched oxygen concentrators for…

I researched oxygen concentrators for quite a while before buying this one. I am very pleased with my purchase. The machine works great and is very quiet. Shipping was fast, too! I am happy that I bought it.

18 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

This company is a scam I ordered an…

This company is a scam I ordered an oxygen concentrator from Oxygensolve and gave them my payment info The email stated they would send me a receipt blah blah They hit my bank account for $279 no further emails ? When i looked up their number supplied by the info it was 1 201 555 5555 I stopped payment and now have to get a new card Pain in the ass don't order from them they will take your money and screw you..I personally wound not trust the so called "Reviews" either. They are probably bogus It doesn't stand to reason they could get good reviews if they are scamming people Their website looked legit, but I should have checked to see if they have a phone number and contact email first Mark in Austin Tx

19 juin 2025
Avis spontané
Logo de OxygenSolve

Réponse de OxygenSolve

We’re sorry to hear about your frustration. However, we couldn’t find any recent orders under the name "Mark" from Texas in our system, especially not for the amount of $279.

If you truly placed an order with us, please provide us with your order number or at least the email address used at checkout so we can look into this immediately. Without valid order information, we have no way to verify your claim.

Also, please note:
📞 Our phone lines receive hundreds of calls daily for both pre-sales and post-sales support. We’re currently expanding our team and opening another service line to better assist everyone.
📧 For faster help, we recommend contacting us directly via info@oxygensolve.com — our support team responds within 12 hours.

Leaving a negative review without giving us a chance to verify or solve the issue won’t bring your $279 back — but sharing accurate info will. We’re more than happy to help you, but we need your cooperation first.

Looking forward to your reply.

Update on June 26th

Thank you for your message and for providing the tracking number.

We've received your email and appreciate your prompt reply. Your order has been shipped via FedEx, and the tracking number is 882194806178. According to the latest update, your package is scheduled to be delivered today.

Additionally, our customer service team responded to your email yesterday—please kindly check your inbox or spam folder to ensure you’ve received it.

If there’s anything else we can assist you with, don’t hesitate to let us know. We’re always here to help!

Noté 5 sur 5 étoiles

The NT-06 fits perfectly.

I travel quite a bit and needed something reliable for the road. The NT-06 is spot on - it gives true continuous flow up to 6L and is compact enough to carry without much fuss, which is great for my trips.

28 mai 2025
Noté 5 sur 5 étoiles

Great Machine

I'm so happy with how compact and lightweight this concentrator is! It's been dependable on hikes and long walks - and it's pretty quite too, which is a nice bonus.

23 mai 2025
Noté 5 sur 5 étoiles

Satisfied !

With COPD and A-Fib, I've had my share of oxygen machines. I just got the NT-2 portable one - it arrived quickly and was a cinch to set up, so I'm quite pleased with this purchase.

19 mai 2025
Noté 5 sur 5 étoiles

more freedom with NT-06

Being on oxygen 24/7, those old tanks were a drag for going out. The NT-06 has given me a lot more freedom, which is fantastic - I get about 2 hours from a battery at 4L, so having extras is smart for longer outings.

12 mai 2025
Noté 5 sur 5 étoiles

Love it, no complaints.

I've been using the Varon NT-02 every day for two months now. It's quiet and super easy to use, which makes me feel comfortable having it on - honestly, no issues at all.

15 mai 2025
Noté 5 sur 5 étoiles

Portable concentrator ordered to be…

Portable concentrator ordered to be shipped to my daughter's in Indiana. Realized shipping address was missing 1st digit of house number. I contacted Fed Ex and they would not allow me to change it. Fed Ex stated the shipper Oxygensolve had to be the one to call & correct. Fed Ex did end up delivering the pkg somewhere, so we never received it. Bottom line is it was my error to start with by leaving off a digit of the house number. Oxygensolve offered to ship another machine if I agreed to pay the shipping charges which I did.

21 mai 2025
Avis spontané
Logo de OxygenSolve

Réponse de OxygenSolve

We understand you're feeling frustrated right now, but in order to resolve this quickly, we need your order number or the email you used to place the order. Without this information, it's impossible for us to locate your shipment and assist you effectively.
We kindly ask that you work with us by providing the necessary details instead of leaving a negative review without giving us the chance to help. Once we have your order info, we’ll do our best to look into the delivery issue and find a solution for you as soon as possible.
Looking forward to your response.

Update at 5/28
We have carefully reviewed the order information you provided via email and confirmed the details.

Upon receiving your message, we immediately contacted FedEx to investigate the situation. Unfortunately, we verified that the package was mistakenly delivered and signed for at an incorrect address on May 22. We understand this has caused significant inconvenience and regret the outcome.

As the error has resulted in an unrecoverable loss for both parties, we would like to offer a solution: we can reship a new unit to your correct address, and we kindly ask that you cover only $50–$60 to help offset the shipping and handling costs.

Please let us know if you’re willing to proceed with this option. Once we receive your confirmation, we will arrange the shipment as soon as possible to support your upcoming trip to Indiana.

We truly appreciate your understanding and look forward to resolving this with you promptly.

Update at 5/29
Thank you for your understanding and cooperation. We’ve received your $50 payment, and we truly appreciate your prompt response. Our team will now proceed to arrange the shipment of a new unit as soon as possible.

We’re sorry again for the inconvenience this situation has caused and are doing our best to ensure you receive your replacement quickly and smoothly. If you have any further questions or need assistance, please don’t hesitate to reach out.

Warm regards,
Oxygensolve Customer Support Team

Noté 5 sur 5 étoiles

This is a great find

This is a great find! I'm new to this kind of device, but the video tutorial made understanding the controls straightforward, so I can use it properly without any guesswork.

12 mai 2025

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