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Lisez les avis des autres

Noté 2 sur 5 étoiles

Ordered my O2 concentrator on April 28, now on May / 28, all I have is a long list of excuses, apologies, explanations, and no O2 concentrator.. I'm hoping to change my feedback.. however, so far i... Voir plus

Noté 4 sur 5 étoiles

I was initially upset by the phrase "3-4 day shipping". I didn't realize that meant it would be 3-4 days before you processed it for shipping. Had I known that I probably would not have ordered. Once... Voir plus

Noté 5 sur 5 étoiles

As someone who's used POCs for a while, I have to say this one is fantastic, especially since I don't need continuous flow for CPAP. It's so much lighter than the Simply Go. Customer service was helpf... Voir plus

Noté 5 sur 5 étoiles

I am currently using the NT-04 oxygen concentrator and it is an excellent machine. It is lightweight, quiet, and offers seven oxygen settings. The price is also very reasonable. In fact, I am using it... Voir plus

À propos de l'entreprise

  1. Fournisseur d'équipement à oxygène

Écrit par l'entreprise

In the same quality,we have the best price; In the same price,we have the best quality. we supply home and portable oxygen concentrator , say googbye to huge oxygen tanks!


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

71 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

Product ordered w/3/5 days delvry!

Product ordered w/3/5 days delvry!! What a joke!!!
Trying to contact alleged customer service is an absolute nitemare. Its 1 wk since order placed and they were paid $399.00 and no product or answers. I have contacted my attorney and Pa. better business bureau hoping for some kind of results. I will never buy anything from them again. BUYERS BEWARE!!!!!!!

24 avril 2025
Avis spontané
Logo de OxygenSolve

Réponse de OxygenSolve

We're very sorry to hear about your experience. Could you please provide your order number so we can verify that the purchase was made through our official store? For orders shipped within the U.S., we do guarantee delivery within 3–5 business days when the item is in stock. For Canada, it's 5–7 business days.
If you haven’t received your product, we’d be happy to either issue a refund or send a replacement — just let us know your preference. Please feel free to contact our support team (Phone Number:+1 (781) 678-8373 / Email:info@oxygensolve.com ) directly for faster assistance. We're here to help and make things right.

Update on May 29th
If you did place an order with us, please respond directly so we can assist you properly. We’re happy to help, but at this point, we can only see your name—David—which matches hundreds of entries in our system.

We’ve reached out to you multiple times via Trustpilot asking for more details, but you haven’t provided any information so far. Without an order number or email, there’s no way for us to verify your purchase.

Please check your inbox (including spam) for any messages from info@oxygensolve.com and get in touch as soon as possible.

We truly hope you're here to resolve the issue—not just leave negative reviews without giving us the chance to help.

Thanks for your cooperation.

Noté 1 sur 5 étoiles

I ordered a portable oxygen…

I ordered a portable oxygen concentrator and then realized....they didn't send me an email of receipt and then they DO NOT have phone line to call them. I am now going to cancel my order. I ordered yesterday and they give 24 hours to cancel. I feel like I'm getting ripped off. This is not a good feeding.

I want to update my experience with Oxygensolve. I was very nervous and sure I was being scammed until I received an answer to my email from Oxygensolve. They gave me an order number and a shipping number and said it would be 4 days to be received. I was delighted to see the delivery man bring my portable oxygen concentrator when they said it would be here. It's an awesome machine and I'm thankful for this company contacting me. Good Job Oxygensolve! Thank you for being reliable and having a good product.

29 avril 2025
Avis spontané
Logo de OxygenSolve

Réponse de OxygenSolve

We're sorry to hear about your concern. Unfortunately, we couldn’t locate your order based on the name provided. Could you please share the email address used when placing the order so we can verify and assist you accordingly?
Please note that once an order is placed, our system automatically processes and ships it quickly, so we’re unable to cancel it once it’s been dispatched. We appreciate your understanding. If you no longer wish to receive the product, you can simply refuse the delivery when it arrives — it will be returned to us, and we’ll handle it from there.

Noté 3 sur 5 étoiles

Poor battery life

The unit functions well but I purchased the optional 16 cell battery as it was advertised to provide 6 hours of use time. I barely get 3 hours out of it even after charging overnight.

23 avril 2025
Avis spontané
Logo de OxygenSolve

Réponse de OxygenSolve

Thank you for your feedback, and we apologize for any inconvenience. To better understand your concern, could you please let us know at which flow setting you are using the 16-cell battery?
The 16-cell battery is designed to provide up to 6 hours of use, but the usage time may vary depending on the flow rate. Higher flow settings will increase power consumption and reduce battery life. For instance, at higher flow rates, the battery will last less than 6 hours.
Please let us know if you have any further questions, and we’ll be happy to assist you!

Noté 3 sur 5 étoiles

I ordered a home concentrator

I ordered a home concentrator, Order #18649 and decided to return it. They received my return on January 29th. I've been emailing trying to ask when I can see the return credited to my account and no one will get back to me. Frustrating

29 janvier 2025
Avis spontané
Logo de OxygenSolve

Réponse de OxygenSolve

Thank you for reaching out, and we sincerely apologize for the delay in our response. After reviewing your order #18649, we can confirm that we have located your order details. However, we were unable to find any previous emails from you in our inbox after thoroughly checking all communication channels.
To assist you further, please kindly reach out to our after-sales service team at info@oxygensolve.com, and they will be happy to resolve any concerns you may have regarding your return and refund.
We apologize for any frustration this has caused, and we look forward to assisting you promptly.

Noté 5 sur 5 étoiles

As someone who's used POCs for a while

As someone who's used POCs for a while, I have to say this one is fantastic, especially since I don't need continuous flow for CPAP. It's so much lighter than the Simply Go. Customer service was helpful, even though there were some communication bumps in the road. Just a couple of tips: Disconnect the battery when you're using the auto cable so it doesn't drain, and if you want to use it for a long time, get a double battery.

6 août 2024
Noté 5 sur 5 étoiles

Excellent Customer Service

I had a little hiccup with the first unit I got--it was defective. But their customer service was top-notch! They sent me a new one right away, and it works perfectly. I'm very happy with their service!

9 août 2024
Noté 4 sur 5 étoiles

It’s working well

I bought the NT-02 oxygen concentrator for my dad, and it arrived in less than 6 days! The shipping was super fast, and everything was packaged really well. It works great and delivers oxygen on pulse. It even adjusts if it doesn't detect inhalation. The rechargeable batteries and the clear manual make it really easy to use, even though it is a little bit noisy. Overall, I'm happy with it, and I have high hopes for its performance and the support we'll get from the company!

5 août 2024
Noté 5 sur 5 étoiles

Great purchase

This NT-04 oxygen concentrator is so lightweight and quiet compared to our old one. Our sleep has improved so much! The price was fantastic too, especially with the discount. Thanks, Oxygensolve!

2 août 2024
Noté 5 sur 5 étoiles

Perfect for travel

My husband has COPD, so we bought a portable oxygen concentrator VT1 for our trip to Colorado. The high altitude is a challenge, so we wanted something reliable. This machine is exactly what we were looking for: it runs on regular power at night and still has a charge for the next day. We tried this machine before the trip to make sure we would be able to travel with it and now we are on the trip I have to say I am very happy with this machine.

25 juin 2024
Noté 5 sur 5 étoiles

Portable and efficient unit

The NT-02 portable oxygen concentrator is exactly what I needed. With COPD and Myasthenia Gravis, needing 2 liters of oxygen daily, I wanted something reliable for cruises and short trips. This device is portable and efficient, making sure I can travel worry-free.

11 juin 2024
Noté 5 sur 5 étoiles

Good, love it.

The Nt02 has been a game-changer for me. Now I can go to the movies again, and its whisper-quiet operation means I can really enjoy the film. This little device has made such a big difference in my life!

13 juin 2024
Noté 1 sur 5 étoiles

I ordered the NT3 pulse thinking it…

I ordered the NT3 pulse thinking it would serve me well. Nothing but a damn headache. $388 down the drain canula looks like the size of a kids juice box straw. I need continuous flow. Fr the last month I have been trying to reach customer service. All I get are email messages from a bot. won't send me a free return label. machine is junk and doesn't serve my health needs. Not willing to apply my credit toward a better machine. Don't buy anything from these frauds. Page say they are in Cali but every thing is from China. Waste of my time and my money! Just throw $388 bucks out the car window because that is what it is Junk! I did tried to deal with these thieves. They should be ashamed of themselves taking advantage of a disabled and sick senior citizen!

24 mai 2024
Avis spontané
Logo de OxygenSolve

Réponse de OxygenSolve

We're truly sorry to hear about your experience and the issues you've faced with our NT3 unit.
Could you please provide us with your order details via private message or email? Contact our after-service department at info@oxygensolve.com We will immediately look into providing you with a free return label and exploring all available options to address your concerns.
Again, we apologize for falling short of your expectations and thank you for bringing this to our attention.

Noté 1 sur 5 étoiles

We ordered a Varon VP2 machine 10 days…

We ordered a Varon VP2 machine. 10 days later, we received an NT2 machine, which is an older model. We tried calling. Mailbox full. We tried texting. No response. We tried email. No response. I am going to contact my credit card company. A 2023 press release states that the VP2 is a new model.

5 mars 2024
Avis spontané
Logo de OxygenSolve

Réponse de OxygenSolve

Hello, The NT2 has not been upgraded, NT2 and VP2 are the same thing. varonic.com all the resources show NT2 except the model in product title. All the resources in our store -oxygensolve.com only show NT2, not VP2. Yes, NT-2 is our 2023 new arrival. And VARON changed its name to VP2.We do not have VP2, thank you.

Noté 5 sur 5 étoiles

I bought a VARON New Arrival VT-1 3…

I bought a VARON New Arrival VT-1 3 days ago. I have not received the VT-1 yet, but I have received the VH-3. The VH-3 is everything advertised and specified on the website. I have tested both flow and O2 concentration percentages and they match the specifications. I use the concentrator at night in conjunction with my Resmed AirCurve 10 ASV pap machine to mitigate central and sleep apnea and the VH-3 appears to be doing the job of helping to keep my SPO2 levels in the 90's as opposed to the mid 70's without. I have used a recording pulse oximeter overnight with both. The VH-3 replaces a large Phillips unit that is much bigger and noisier. I am looking forward to testing the VT-1 and using it while traveling. Please feel free to use this information, without identifying me

16 février 2024
Avis spontané
Noté 1 sur 5 étoiles

I purchased one of their units and O boy what a ripoff

I purchased one of their units, after I received it I tried it and realized it was not going to work for me. Since the unit had a 30 day return policy for a full refund, I started trying to call their listed customer service number and found out later in an email that their phone number wasn't working! Then after 9 emails they finally gave me a Rma number and the shipping address that was in China I attached a label and took to UPS where I was told it would cost 400 to 500 dollars to ship it to China which exceeded the purchase price of 351.10. So it's a ripoff if you ever need to return it for credit or service!! What a rip-off!!!
BUYERS BEWARE !!

15 février 2023
Avis spontané
Noté 5 sur 5 étoiles

It's easy to use, and I can go out easily.

I purchased my own unit about 2 months ago, and I absolutely love it. I also got an extra battery for peace of mind. It's so convenient to switch to the spare battery when the first one runs out, and it only takes seconds. This device has made it much easier for people like me who had difficulty getting out in the past.

8 décembre 2023
Noté 5 sur 5 étoiles

Thank you for resolving the delivery…

Thank you for resolving the delivery issue with the portable concentrator battery. After the first one got lost in transit, you promptly sent a replacement, which works perfectly. I would recommend your company to anyone in need of oxygen therapy.

17 novembre 2023

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