pamo. design Avis 

July 30, 2026: UPDATE -
My original review not only still stands, but my opinion of this company has gotten even worse. If I was able to leave a no star review I would.

Ironically, Pamo managed to provide a polished public response to my review within a day which appeared very professional, apologetic and yet robotic asking me to email them directly with “My review on Trustpilot” in the subject line so they could personally prioritize my order and resolve the issue immediately. I did exactly as requested the very same evening.

It has now been an additional two days, and once again there has been absolutely no response. No acknowledgment that they received my email, no explanation, no shipment confirmation, no tracking information, and no attempt whatsoever to resolve the problem.

At this point, I have completely lost confidence that Pamo has any real customer service or accountability. Their response to my review gave me hope that they were finally going to make things right, but instead it has become just another example of the same pattern. How they are in business at all astounds me.

I will never purchase from Pamo again, and based on my experience, I strongly encourage anyone considering ordering from this company to think very carefully before doing so. A company’s true character isn’t measured by how well it responds publicly to negative reviews—it’s measured by their product and how it treats its customers after purchases. Unfortunately, my experience suggests that nothing has changed.

July 27, 2026: ORIGINAL REVIEW - I rarely leave negative reviews, but my experience with Pamo has been one of the worst online purchasing experiences I've ever had. Absolutely horrific.

The problems started immediately after placing my order. After waiting over 2½ weeks with no shipping updates, I contacted customer service only to be told there was an issue because one warehouse didn't have all of the items. Instead of proactively notifying me, they simply canceled the order and split it between two warehouses.

After waiting yet another week, the order finally arrived—but several of the items were damaged. I emailed customer service with photos, and after several days they responded, apologized, and assured me replacement parts would be shipped. Those replacements never arrived.

About eight days later, I followed up again. Once again, I was told there had been another problem with my replacement order, that they had to create a new one, and that it would be shipped that same day with expedited delivery. Here we are another 2–3 weeks later, and I still have no shipment confirmation, no tracking number, no replacement parts and not a single response from their so called customer service department to my numerous emails.

To make matters worse, the U.S.-based customer service phone number appears to be nonfunctional, leaving email as the only option—and even then, responses are slow and filled with robotic promises that are never followed through on.

At this point, I have filed a dispute with my credit card company and provided them with all of the email correspondence documenting the repeated delays, broken promises, damaged products, and complete lack of follow-through to all my email correspondence and telephone calls.

The product itself may have potential, but it doesn't matter if the company can't deliver an undamaged order or honor its commitment to replace damaged parts. Customer service is virtually nonexistent, communication is poor, and every interaction has resulted in another excuse rather than a solution.

This has been an incredibly frustrating experience and a complete waste of time. I would never recommend ordering from Pamo based on my experience. If the company finally resolves this by promptly shipping the replacement parts they've repeatedly promised, I'll gladly update this review to reflect that. Until then, buyers should be aware of what they may be getting into.

Amazing product! I installed it alone and turned a tiny bedroom into a beautiful walk-in dressing room and closet. I absolutely love it and I would buy it again.

Would not purchase again. Great looking design but the screws are too easy to thread. Believe me when I say I was shocked too as each metal bar feels heavy and solid, however, the end points are very malleable. I was incredibly careful when putting together my standing closet, one of the three legs would not tighten and in my attempt to (very carefully) tighten the three pieces two of them ended up with damaged threads. And I can assure you it was not carelessness, as I have experience putting together these kinds of systems.

Also, this was with the second set we worked with so my experience did not feel like random fluke. The first set we had to return because it was too short for our interior ceilings (not pamo's fault), but more importantly, while putting that set together we noticed one of the hinges had a sharp piece of metal that was not gound down properly which ended up scratching the longer piece we attached to it. We had to file it down to complete the build.

Again, they are good looking designs and a simple concept and "most" of the pieces fit together properly, but when they do not you will be stuck with a very expensive return (CA to CA via Ground was about $60) or be lucky like me and have ordered one with three legs and ended up only using two. Meaning I had two horizontal bars vs four after losing the end leg. The good news is that I was able to use the end parts for the section I completed so it looks like a finished piece. I just stored the extra parts and the threaded screws.

**Response ...

Thank you for your response. I tried following your instructions and received the SaleLab/Zendesk account activation email. However, when I clicked the activation link, it only opened a blank Help Center page and never allowed me to create an account or access a support ticket.

I was able to assemble the closet using the parts I received, but because several threaded components were unusable, I had to build a smaller configuration than the one I originally ordered. At this point, I no longer need replacement parts, but I would like to discuss an appropriate resolution. Could you please send me a working link or another way to contact you directly?

2nd Edit > Lowering my review to 1 STAR:

Fake attemped resolution. As you can see above, I wrote Pamo back to request an agreeable resolution to the matter as I was not able to construct the four horizontal bar closet, but had to settle for a two bar build. Frankly, had they not attempted to contact me I would've left my review as a 2 STAR. But what makes the purchase more insulting is they cannot even address a simple customer service issue like mine. It is now Aug 6th and dead silence. No response, no help, NOTHING. They could've offered a partial refund, a gift card, anything, to show their sincerity. But to begin the process and then to drop the ball, is double the insult to a customer. Don't bother buying this product. You will be left with an expensive return. You will have the same issues as I did with the screws threading. Short of them travelling to China to revamp their manufacturing process, pass on this one.

Worst place to buy anything from. They lost my item in transit, told me I could get a new one but because a refund was issued from my bank after over a month of wondering where my package was, they won’t offer me a replacement they expect me to pay all over again. The customer service is terrible also

Delayed customer service

Some pieces were missing threads and could not be installed. Customer service has been super slow to respond and when they do they haven’t resolved the issue. I still have a whole closet system I can’t install yet.

The wood is not cut to size and does not include instructions or anything for how to put it together.

a box is missing i have emailed multiple times and no real response or help.
i have ordered alot of racks recently.. and having 1 issue .. but nobody helps. I will be contacting my credit card company to dispute the charges since I did not receive the item... and nobody is getting back to me with a solution.

I was worried that it would be flimsy when I saw how many interconnected pieces there were, but it is a great build. Very sturdy, looks clean, and maximizes the usefulness of my space.

I am highly pleased with this industrial gold closet system. I converted an entire room into a closet and wanted to avoid putting holes in the walls. This system is stylish, affordable, and incredibly functional.
It holds clothing well, and my husband was able to customize a few pieces by adding clear rollers and making adjustments to fit our space perfectly. I also purchased five matching shelves, and they work excellently.
The quality, versatility, and value are outstanding. I highly recommend this shop and its products!

I loved the product I received, and the customer service was excellent. What a cool company. I will use them again in the future.

All went so smoothly -- I ordered shelves to add on to the Kim 1 and II I already had. Excellent closet system at a reasonable cost.

Great product received everything as expected in a timely manner, but unfortunately there was missing pieces and there’s no proper communication. I have not received any return phone calls nor emails pertaining to this matter.

When ups lost my item it was quickly replaced the next day on its way so I could finish my project

The closet system is great quality. Our installer even bragged on it. The lighter wood option for the shelving was a little darker in person than online. So keep that in mind when choosing the shelving color.

Pamo continues to show professionalism in their effort to make this order complete and correct. They are getting closer. This shipment was sent certified mail, which shows significant effort to address recent shipping issues. I remain somewhat dismayed in that the part I received was incorrect. This shipment was intended to replace an out of stock piece, and was specifically shipped from their main factory; a special effort to complete this order in a timely manner. The piece I received was the wrong size.

I appreciate Pamo’s effort, and I believe they will continue in earnest to complete this order.

The worst customer service ever. Is this website /company even real? I felt like I got scammed by them. They suck at communicating with their customers.
I would give them negative stars if I could

Great product. Looks great. Arrived early. A couple areas of instructions were unclear, but all in all it was easy to assemble!

Terrible experience with customer service. Their streamline seems to be ineffective and disorganized. Wouldn’t recommend buying from them directly, but Amazon offered a great alternative.

Racking is great. The shelves could be better. They give you the option of mounting the shelf in the middle of the rack, but then they do not fully extend to the back wall. They need to offer an option of a deeper shelf.