A cross piece broke from our closet pipe system. I emailed pamo and by the next day, received a notification about a shipment. The correct replacement piece arrived quickly. I finally got a chance to... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This clothing rack product is excellent! Sturdy and pretty, easy to install. All of the piping is individually doubled wrapped!! Wow!! It looks great in our shop and we are going to order more at t... Voir plus
I am trying to get my issue resolved without success. Do not buy anything from PAMO, it is overpriced cheap quality and the return process is a hassle.
The design is great! Very functional and sleek looking. I’m giving only 3 stars because of the ridiculous amount of plastic packaging for this system. It’s steel it doesn’t need to wrapped individual... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com
Coordonnées de contact
Allemagne
- pamo-design.com
3,5
Moyen
450 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Our design system is exactly what we wanted
Our design system arrived on time. In perfect condition and exactly as promised. We are thrilled to use the pamo system in our new boutique store. The gold is not brassy it’s a luxury tone that makes our clothes stand out.
22 février 2026
I needed extra hanging space in my walk…
I needed extra hanging space in my walk in closet, and this was perfect
26 février 2026
Very innovative and clean look
Very innovative and clean look. Easy to put together but you absolutely need 2-3 people to hold things in place. Shopping for my items took a long time and communication was not consistent. For that reason i would not shop again. Lots of money spent.
15 janvier 2026
Avis spontané
Poor packaging, missing hardware, and ill-fitting shelves
The products were not packaged well and arrived damaged. It was also more difficult to install the shelves than expected because they didn't fit and required cutting to fit in the brackets. We were also missing mounting brackets. If we hadn't already installed half of it before realizing, we would have returned.
28 février 2026
Avis spontané
Réponse de pamo. design
Hi there,
thank you for taking the time to share your experience. I’m really sorry to hear that your order arrived damaged and that the installation was more difficult than expected — that’s definitely not the experience we want for you.
We take packaging and product quality very seriously, so it’s concerning to hear that items arrived damaged and that hardware was missing. The shelves should also fit properly without requiring modifications. We’d really like to look into this in detail.
Please reach out to our support team anytime so we can review your case and find a solution for you — whether that’s replacement parts, missing hardware, or another way to make this right. We’re here to help and want to make sure you’re fully satisfied.
Warm regards,
your pamo. team
Well done all around
Easy to order and prompt delivery. Packaging is well organized and supports easy assembly/installation. I really like the aesthetic of the product. Our space is unusual and it was nice to be able to have the flexibility of the Pamo system. It is good quality and really gets the job done!
27 août 2025
Avis spontané
The product was too large for me wall
The product was too large for me wall. It comes with no return label and they make it very difficult to get return instructions.. you have to basically apply for them. If you are approved and I don’t know that I have been because it’s been a week and they still haven’t gotten back to me. You also have to pay the shipping and I can tell by the way they’re talking. It’s going to be half the price of the product. This is absolutely ridiculous. You can’t compete with Amazon or any credible company out there with these kind of return shenanigans. No product is worth this.
22 janvier 2026
Réponse de pamo. design
Hi there,
thank you for sharing your feedback. I’m sorry to hear that the return process felt frustrating to you.
Just to clarify: you don’t need to “apply” for a return. Returns can be registered quickly and easily through our returns portal in just a few steps. This helps us process all returns efficiently and make sure nothing gets lost.
As communicated in several places in our shop, return shipping costs are covered by the buyer. After registering your return, you should have received an email with detailed instructions on how to send the product back.
If anything is unclear or you need further assistance, please feel free to reach out to our support team. We’re happy to guide you through the process and help make it as smooth as possible.
Warm regards,
your pamo. team
great customer service and quick shipping
Quick shipping, packaged well. Also great customer service. I had a question about the paint and they answered all my concerns!
1 octobre 2025
Avis spontané
Easy to install, reasonable lead times, really happy with the product!
While the buying and shipping experience wasn't the best, the product is great! It was easy to install with clear directions, all parts received, and no damages.
Not sure what happened to our order after we placed it but it took many emails, WhatsApp notices, to get a response and resolve the order. Customer service was great after that and order was finally received.
15 janvier 2026
Avis spontané
Works and looks great
Works and looks great. I use for hang-drying laundry in a small apartment and it is both functional and aesthetic. Setup with two people as they recommend was easy.
5 février 2026
Avis spontané
Very easy process
Very easy process, I got the LAS 2 – Freestanding coat rack I was a bit hessitant at first but the simple esign caught my eye and I took the risk. The structure of the rack is amazing, the delivery was fast and seamless. Please it is a large item I did need some help with assembly but so worth it I would buy from them again
12 septembre 2025
Avis spontané
Issued with replacement parts
I mistakenly ordered the wrong product. To get the product I wanted, I just needed to order a couple of additional parts. I placed the order for the new parts. Nothing after 5 days. Contacted support. Said there was an issue on their end. They cancelled my order and entered a new order. 6 days later and still no update on status and not receiving any updated from customer support.
4 février 2026
Réponse de pamo. design
Hi,
We’re very sorry for the delay and any confusion caused with your order. Your concern was addressed in an email yesterday, and we hope that clarified things.
If you have any further questions or need additional assistance, please don’t hesitate to reach out again – we’re happy to help and want to make sure everything is resolved smoothly.
Thank you so much for your patience and understanding!
Best regards,
The Pamo-Design Team
No notes!!
It’s exactly how it looks and such great quality! I love it! Quick shipping. All great :)
27 janvier 2026
Item great quality
Item great quality
Instructions were alittle confusing
Didnt well explain the use of tool and to tighten the bolts had to watch a youtube how to assemble
2 février 2026
I was looking for nice wall cloths rack…
I was looking for nice wall cloths rack and i found this KIM DOUBLE 2 in gold which has a great design and is really easy to setup. The website is well made and the price are standard. The shipping was pretty fast.
1 novembre 2025
Avis spontané
I bought my husband a wall hanger from…
I bought my husband a wall hanger from pamo. Really love it. Now my husband is able to organize his clothes without the area being cluttered.
13 mars 2025
Avis spontané
Pamo's the best
I searched the internet far and wide for some sort of clothing system.
Then I found Pamo. It was the best system I could find. And also the most affordable. The install was very easy.
2 septembre 2025
Avis spontané
LOVE my Pamo closet!
When my son moved out, I had a spare bedroom, and wanted to make it into a dressing room. I picked Pamo's black products and transformed the room into a dream closet. Quick shipping and easy installation made it a breeze...I love the end result!
28 février 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.