pamo. design Avis 

450
•
TrustScore 3.5 sur 5

3,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

A cross piece broke from our closet pipe system. I emailed pamo and by the next day, received a notification about a shipment. The correct replacement piece arrived quickly. I finally got a chance to... Voir plus

Noté 4 sur 5 étoiles

This clothing rack product is excellent! Sturdy and pretty, easy to install. All of the piping is individually doubled wrapped!! Wow!! It looks great in our shop and we are going to order more at t... Voir plus

Noté 1 sur 5 étoiles

I am trying to get my issue resolved without success. Do not buy anything from PAMO, it is overpriced cheap quality and the return process is a hassle.

Noté 3 sur 5 étoiles

The design is great! Very functional and sleek looking. I’m giving only 3 stars because of the ridiculous amount of plastic packaging for this system. It’s steel it doesn’t need to wrapped individual... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de design et de décor intérieur
  2. Fabricant de meubles
  3. Magasin de meubles

Écrit par l'entreprise

Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

450 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 91 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,5

Tous les avis

(450)

162 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Very innovative and clean look

Very innovative and clean look. Easy to put together but you absolutely need 2-3 people to hold things in place. Shopping for my items took a long time and communication was not consistent. For that reason i would not shop again. Lots of money spent.

15 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Poor packaging, missing hardware, and ill-fitting shelves

The products were not packaged well and arrived damaged. It was also more difficult to install the shelves than expected because they didn't fit and required cutting to fit in the brackets. We were also missing mounting brackets. If we hadn't already installed half of it before realizing, we would have returned.

28 février 2026
Avis spontané
Logo de pamo. design

Réponse de pamo. design

Hi there,

thank you for taking the time to share your experience. I’m really sorry to hear that your order arrived damaged and that the installation was more difficult than expected — that’s definitely not the experience we want for you.

We take packaging and product quality very seriously, so it’s concerning to hear that items arrived damaged and that hardware was missing. The shelves should also fit properly without requiring modifications. We’d really like to look into this in detail.

Please reach out to our support team anytime so we can review your case and find a solution for you — whether that’s replacement parts, missing hardware, or another way to make this right. We’re here to help and want to make sure you’re fully satisfied.

Warm regards,
your pamo. team

Noté 5 sur 5 étoiles

Well done all around

Easy to order and prompt delivery. Packaging is well organized and supports easy assembly/installation. I really like the aesthetic of the product. Our space is unusual and it was nice to be able to have the flexibility of the Pamo system. It is good quality and really gets the job done!

27 août 2025
Avis spontané
Noté 1 sur 5 étoiles

The product was too large for me wall

The product was too large for me wall. It comes with no return label and they make it very difficult to get return instructions.. you have to basically apply for them. If you are approved and I don’t know that I have been because it’s been a week and they still haven’t gotten back to me. You also have to pay the shipping and I can tell by the way they’re talking. It’s going to be half the price of the product. This is absolutely ridiculous. You can’t compete with Amazon or any credible company out there with these kind of return shenanigans. No product is worth this.

22 janvier 2026
Logo de pamo. design

Réponse de pamo. design

Hi there,

thank you for sharing your feedback. I’m sorry to hear that the return process felt frustrating to you.

Just to clarify: you don’t need to “apply” for a return. Returns can be registered quickly and easily through our returns portal in just a few steps. This helps us process all returns efficiently and make sure nothing gets lost.

As communicated in several places in our shop, return shipping costs are covered by the buyer. After registering your return, you should have received an email with detailed instructions on how to send the product back.

If anything is unclear or you need further assistance, please feel free to reach out to our support team. We’re happy to guide you through the process and help make it as smooth as possible.

Warm regards,
your pamo. team

Noté 4 sur 5 étoiles

Easy to install, reasonable lead times, really happy with the product!

While the buying and shipping experience wasn't the best, the product is great! It was easy to install with clear directions, all parts received, and no damages.

Not sure what happened to our order after we placed it but it took many emails, WhatsApp notices, to get a response and resolve the order. Customer service was great after that and order was finally received.

15 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Works and looks great

Works and looks great. I use for hang-drying laundry in a small apartment and it is both functional and aesthetic. Setup with two people as they recommend was easy.

5 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Very easy process

Very easy process, I got the LAS 2 – Freestanding coat rack I was a bit hessitant at first but the simple esign caught my eye and I took the risk. The structure of the rack is amazing, the delivery was fast and seamless. Please it is a large item I did need some help with assembly but so worth it I would buy from them again

12 septembre 2025
Avis spontané
Noté 2 sur 5 étoiles

Issued with replacement parts

I mistakenly ordered the wrong product. To get the product I wanted, I just needed to order a couple of additional parts. I placed the order for the new parts. Nothing after 5 days. Contacted support. Said there was an issue on their end. They cancelled my order and entered a new order. 6 days later and still no update on status and not receiving any updated from customer support.

4 février 2026
Logo de pamo. design

Réponse de pamo. design

Hi,

We’re very sorry for the delay and any confusion caused with your order. Your concern was addressed in an email yesterday, and we hope that clarified things.

If you have any further questions or need additional assistance, please don’t hesitate to reach out again – we’re happy to help and want to make sure everything is resolved smoothly.

Thank you so much for your patience and understanding!

Best regards,
The Pamo-Design Team

Noté 5 sur 5 étoiles

No notes!!

It’s exactly how it looks and such great quality! I love it! Quick shipping. All great :)

27 janvier 2026
Noté 5 sur 5 étoiles

Item great quality

Item great quality
Instructions were alittle confusing
Didnt well explain the use of tool and to tighten the bolts had to watch a youtube how to assemble

2 février 2026
Noté 5 sur 5 étoiles

Pamo's the best

I searched the internet far and wide for some sort of clothing system.
Then I found Pamo. It was the best system I could find. And also the most affordable. The install was very easy.

2 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

LOVE my Pamo closet!

When my son moved out, I had a spare bedroom, and wanted to make it into a dressing room. I picked Pamo's black products and transformed the room into a dream closet. Quick shipping and easy installation made it a breeze...I love the end result!

28 février 2025
Avis spontané

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