A cross piece broke from our closet pipe system. I emailed pamo and by the next day, received a notification about a shipment. The correct replacement piece arrived quickly. I finally got a chance to... Voir plus
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This clothing rack product is excellent! Sturdy and pretty, easy to install. All of the piping is individually doubled wrapped!! Wow!! It looks great in our shop and we are going to order more at t... Voir plus
I am trying to get my issue resolved without success. Do not buy anything from PAMO, it is overpriced cheap quality and the return process is a hassle.
The design is great! Very functional and sleek looking. I’m giving only 3 stars because of the ridiculous amount of plastic packaging for this system. It’s steel it doesn’t need to wrapped individual... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com
Coordonnées de contact
Allemagne
- pamo-design.com
3,5
Moyen
450 avis
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A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Zero stars.
Zero stars.
No customer service what so ever. I have ordered THREE fixtures and received the wrong colors each time. There is no phone number to call, and no one is answer emails or making things right.
Instead of replacing the wrong color, I was told I had to order a new fixture.
This company is a joke and I highly advise not ordering from them.
1 mai 2026
Réponse de pamo. design
Hello,
we are very sorry to hear about your experience and the repeated issues with receiving incorrect colors. We understand how frustrating this situation must be, especially after multiple orders and attempts to resolve it.
We have been in contact with you regarding your case and hope the issue has been resolved in the meantime. If not, please feel free to reach out to us again via email at support@pamo-design.de so we can review your request and find a suitable solution for you.
Kind regards,
pamo
I placed my order a month ago and I…
I placed my order a month ago and I received the incorrect product. I have been going back and forth with customer service trying to get the correct order sent to me and it takes days to get a response. This had been a very frustrating process and i haven’t even gotten to try the product yet.
UPDATE: after weeks of getting AI responses. I finally got someone to address the incorrect order. Then THEY SENT THE WRONG ORDER AGAIN. They asked me to send back the first order BUT the packing slip for the return is incorrect as well. TOTAL HEADACHE STEER CLEAR OF THIS COMPANY
19 avril 2026
Réponse de pamo. design
Hello,
we are very sorry for the inconvenience and for the incorrect product you received. We understand how frustrating this situation must be, especially as it has delayed you from trying the product.
We are currently in contact with you regarding your case and hope to find a suitable solution together as quickly as possible.
Kind regards,
pamo
I still haven't received my product and…
I still haven't received my product and you are asking for a review.
23 avril 2026
Réponse de pamo. design
Hello,
we are very sorry for the inconvenience and that you have not yet received your product.
We have already been in contact with you regarding your case and hope that your concern has been resolved in the meantime.
Kind regards,
pamo
The system was easy to assemble
The system was easy to assemble and install. The system looks great and holds a lot in an organized way. I would highly recommend their products.
6 avril 2026
Great quality and gorgeous materials
Great quality and gorgeous materials - looks wonderful. Really added value to the house. The best part is - the shelving units are SO large that they actually held all of our clothes so we were able to share in one MASTER closet!
17 avril 2026
The rack I bought is not sturdy at all
The rack I bought is not sturdy at all. It has to sit next to a shelf so that is doesn’t slant or fall over. For the money I spent on the rack I assumed the quality would be much better than it was.
9 avril 2026
Réponse de pamo. design
Hello,
thank you for your feedback. We are very sorry to hear that the rack does not meet your expectations in terms of stability.
This is of course not the quality standard we aim for, and we understand your disappointment considering your expectations for the product.
Please feel free to contact us via email so we can review your case in detail and find a suitable solution for you. We are happy to help.
Kind regards,
pamo
Réponse de pamo. design
Thank you for your feedback — we’re sorry to hear that your rack feels flimsy. That’s definitely not the experience we want you to have.
Our racks are usually very sturdy when set up correctly, and there are a few small adjustments that can make a big difference to the stability. We haven’t heard from you directly yet, so we haven’t had the chance to look at your specific setup.
Please feel free to reach out to us anytime — we’d be happy to share a few tips and help you get everything stable so you can fully enjoy your rack.
Warm regards,
your pamo. team
Still waiting for the remainder of my…
Still waiting for the remainder of my shipment. It’s been over a month now.
I’ve see the item come ‘back in stock’ multiple times, but every time I ask about my order they tell me they are waiting for stock to come in.
I cannot even start to build my system because I don’t have all the parts needed.
*replying to your reply*
I was never advised in any correspondence from you of a ‘May restock’, even though I’ve asked for an ETA. The response I received when I asked for an ETA was “Unfortunately, we’re not able to provide an exact ETA for order #xxxxx at the moment. The most reliable option is to click “Notify me” on the product page(s) — you’ll then receive an automatic email update as soon as the item(s) are available to ship”
I would have been satisfied if ‘May’ was sated in the email- I only wanted an estimate. But you have responded here, so at least I know now when to expect my items. Thank you.
24 mars 2026
Réponse de pamo. design
Thank you for your patience and for sharing your feedback. I completely understand how frustrating it must be to wait for the remaining parts, especially when you’re eager to get everything set up.
We’ve already reached out to you directly to explain the situation: the item is currently expected to be back in stock in May. The “back in stock” notifications you’ve seen can occasionally be triggered by individual customer returns, but unfortunately those quantities aren’t enough to fulfill all open orders, including yours.
As soon as the new stock arrives, your remaining items will be shipped out right away as planned. If you have any further questions in the meantime, please don’t hesitate to reach out — we’re here for you and happy to help.
Warm regards,
your pamo. team
Our order was missing pieces
Our order was missing pieces, we cannot get a hold of a person it’s only Ai. We asked for the missing pieces in gold and they came in black. We are still waiting for the gold pieces and have no tracking on them.
27 mars 2026
Réponse de pamo. design
Hi there,
thank you for taking the time to share your feedback — I’m really sorry to hear about the missing parts and the mix-up with the color. I completely understand how frustrating that must be.
Just to clarify: while your first reply was handled by our AI assistant, your case was then picked up by our team, and we’ve been in touch with you directly since then. We’re also keeping you updated via email on the current status and will continue to do so until everything is fully resolved and you’ve received the correct parts.
Your satisfaction is very important to us, and we’re doing our best to get the gold pieces to you as quickly as possible. If you have any additional questions in the meantime, feel free to reach out anytime — we’re here for you.
Warm regards,
your pamo. team
Everything was easy
Everything was easy. Shipping was fast, and the product was exactly what I was hoping for. I bought this for my small boutique to hold wedding dresses, which are very heavy and this system looks great and seems pretty sturdy. Big fan, will likely buy again.
18 mars 2026
The fit and finish is great and for the…
The fit and finish is great and for the most part everything went together well. We ordered the Kim 1 and Kim 2. On one of the Kim 2’s we couldn’t get everything to line up right no matter what we tried (basically the center post is lower than the outer) so things aren’t level. But the Kim 1’s are great and would definitely buy again.
17 mars 2026
Super fast shipping
Super fast shipping, excellent quality, easy to install! Highly recommended, I absolutely love it!
24 mars 2026
this is a great product.SO sturdy
this is a great product.SO sturdy! looks great and holds so much!
16 mars 2026
Wrong delivery and terrible service
You sent me the wrong merchandise and then you have no customer service that is able to remediate and ship a replacement express making me miss my deadline for my show and having to purchase cheap shelving from amazon to be sure to have my exhibit. Now you want me to resend the wrong merchandise before you even submit a full refund. I paid over $1,000 and you sent me some hang bars for $200, and now you have the guts to ask for a rating.
16 mars 2026
Réponse de pamo. design
Hi,
We’re truly sorry for the mix-up with your order and the frustration this has caused—especially with the impact on your show. We completely understand how disappointing and stressful this situation must have been.
We have already been in contact regarding your case and provided you with a prepaid return label so that the incorrect items can be sent back at no cost to you.
As soon as the return is on its way, we will of course proceed with resolving this matter as quickly as possible.
We sincerely apologize again for the inconvenience and appreciate your patience.
Best regards,
The Pamo-Design Team
Delivery time is very long
Delivery time is very long, consistent mistakes in the order and unresponsive customer service
11 mars 2026
Réponse de pamo. design
Hi,
We’re very sorry to hear about your experience with the delivery delays, order issues, and difficulty reaching our customer service. This is not the standard we aim to provide.
We are already in contact with you regarding your case and are doing our best to resolve everything as quickly as possible.
Thank you for your patience and for bringing this to our attention.
Best regards,
The Pamo-Design Team
Great Closet System
I appreciated the quick delivery of the KIM II shelving system, shelves and baskets. My closet looks fantastic and is now so well organized. The look is modern and more also more spacious than I imagined to accommodate my variety of clothing.
19 mars 2026
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