A cross piece broke from our closet pipe system. I emailed pamo and by the next day, received a notification about a shipment. The correct replacement piece arrived quickly. I finally got a chance to... Voir plus
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This clothing rack product is excellent! Sturdy and pretty, easy to install. All of the piping is individually doubled wrapped!! Wow!! It looks great in our shop and we are going to order more at t... Voir plus
I am trying to get my issue resolved without success. Do not buy anything from PAMO, it is overpriced cheap quality and the return process is a hassle.
The design is great! Very functional and sleek looking. I’m giving only 3 stars because of the ridiculous amount of plastic packaging for this system. It’s steel it doesn’t need to wrapped individual... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com
Coordonnées de contact
Allemagne
- pamo-design.com
3,5
Moyen
450 avis
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A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Our closet was perfect
Our closet was perfect. It was an open closet and people would always comment on how good it looks easy to put together too
13 février 2026
Avis spontané
Long delay in delivery
It took 3-4 follow ups for me to get my order delivered for my son. In addition, it took 2 months for me to get my delivery for a bunch of metals and poles. Marketing shows you that cabinet comes with the poles, it doesn’t. Very misleading marketing and no disclaimer. Not worth it. One purchase I regret.
27 janvier 2026
Réponse de pamo. design
Hi,
Thank you for your feedback. We’re very sorry for the delays and the confusion regarding your order – we completely understand how frustrating this must have been.
We also appreciate your note about the product description. We will review our marketing and product information to make sure it’s clearer in the future.
If there are any remaining issues with your order, please feel free to reach out to us directly at support@pamo-design.de
– we’re happy to help and want to make sure everything is resolved.
Thank you for your patience and for sharing your experience with us.
Best regards,
The Pamo-Design Team
Great look, low quality
This coat rack was exactly what we wanted aesthetic-wise but is a low-quality product. The threading/connections are really poor and the pieces were just spinning together and not locking in. We attached it to the wall but it was immediately bending as soon as we hung a few coats on it. Unfortunately we're just waiting with baited breath for it to come out of the wall.
19 janvier 2026
Réponse de pamo. design
Hi,
Thank you for your feedback. We’re very sorry to hear about the issues with your coat rack – this is certainly not the experience we want our customers to have.
We take your comments about the threading, connections, and stability very seriously. If you haven’t already, please reach out to us directly at support@pamo-design.de
with photos or a short video of the issue. This will help us review the problem and work with you to find a solution.
We truly appreciate your patience and for letting us know about this – your feedback helps us improve our products and service.
Best regards,
The Pamo-Design Team
Solid company
Solid company! We absolutely love our closet shelving unit and will likely be a repeat customer for additional closets.
7 février 2025
Cabina armadio top
Ho comprato uno dopo l'altro tutti i componenti della mia cabina armadio, questo perché sono tutti adattabili anche jn un secondo momento. Ci sono spesso novità, se hai bisogno di un pezzo in particolare, aspetta un po' e vedrai che lo studiano e lo mettono nel sito..prima ancora che riesci a mandare una richiesta particolare ecco che il prodotto che fa al caso tuo è disponibile per essere acquistato.
6 février 2026
Avis spontané
Worst Customer Service Ever
I ordered from this company on October 3, 2025 and received my order shortly after (order #13912). I requested a return and was granted one with RMA# UC87W3HD. I returned the items through FedEx with proof of delivery on November 10, 2025. I had to pay out of pocket $119 for the return. I NEVER RECEIVED MY REFUND! So not only am I out of $520 for the three clothing racks I purchased but I also lost another $119 for returning the products. I disputed through my bank with Navy Federal and they gave up after multiple attempts of trying to contact the business. Do yourself a favor and go on Amazon and get the Aheaplus Industrial Pipe Clothing Rack. It’s $400 cheaper and you are guaranteed good customer service through Amazon. I would not recommend this company to anyone!
6 octobre 2025
Réponse de pamo. design
Hi there,
thank you for sharing your concerns — we absolutely understand how upsetting it must feel to be waiting on a refund.
We have tried to contact you multiple times regarding your return but unfortunately haven’t received a response so far. We also carefully checked the tracking information you provided. At this time, the status still shows “Pre-Shipment” and no movement within the FedEx system. Additionally, the return has not arrived at our warehouse.
As soon as the return reaches us and is scanned into our system, we will of course process your refund promptly in line with our return policy.
If you have an updated tracking link or additional confirmation from FedEx, please send it to us — we truly want to resolve this for you as quickly and transparently as possible.
Warm regards,
your pamo. team
I did need professional help to set it…
I did need professional help to set it up but loved it!
20 janvier 2026
Most say, not happy.
Although we received the order at last, it was almost 2 months late, which made a big impact on our timeline for our store rebranding launch. When we placed the order, delivery dates were a week away, and that was incorrect. Also, trying to reach out to customer service was extremely difficult. No one answered and it was after 3 to 4 messages that someone finally replied with a somewhat accurate answer.
6 janvier 2026
Réponse de pamo. design
Hi Ana,
Thank you for sharing your feedback. We’re very sorry that we didn’t respond promptly to your messages – we experienced a high volume of inquiries, which is not our standard, and we apologize for the frustration this caused.
Your order included items that were available by pre-order, which is why the shipment couldn’t be sent immediately. We always indicate pre-order items on our website, but we’re working on making this even more transparent and clear.
We sincerely apologize for the inconvenience this caused and appreciate your patience as we continue to improve our processes.
Thank you again for your feedback – it helps us get better!
Best regards,
The Pamo-Design Team
Réponse de pamo. design
Hi Jacob,
Thank you for reaching out and letting us know! We’re sorry to hear that the poles arrived bent. We’ve sent you an email regarding your issue so we can work together to find a solution.
We appreciate your patience and understanding!
Best regards,
The Pamo-Design Team
Great product
Great product! Super fast shipping! We will continue to purchase from pamo
7 janvier 2026
My item was marked as delivered but…
My item was marked as delivered but returned to the company. I have reached out several times for a refund or to have the item resent with a we will get to you when we can response.
26 décembre 2025
Réponse de pamo. design
Hi Loendy,
We’re very sorry for the inconvenience and for the delayed response. Thank you for your patience!
We’ve already replied to your email and have arranged for a replacement shipment to be sent to you. You should receive it soon.
If you have any further questions or concerns, please don’t hesitate to reach out – we’re here to help!
Thank you again for your understanding.
Best regards,
The Pamo-Design Team
Beautiful!
Im a seamstress and chose this based on the fact it will hold up to 750 lbs and wedding dresses can be heavy
It is a beautiful design and went up fairly easily. My only criticism is that they sent black screws for the gold rods. I switched them out for brass and it looks so much better.
5 janvier 2026
About half of the metal bars were not…
About half of the metal bars were not level when all set up. It’s less noticeable with clothes on it. Still looks good. Hope it holds up!
5 janvier 2026
Easy to put together and came very fast
2 janvier 2026
Disappointing
Sent multiple emails with no response.
Bought multiple products, with 3 full kits. 2 kits were great but the 3rd was horrible. Threads were messed up and wouldn't tighten into flanges. Couplings were different than first two sets so they didn't match.
The flanges didn't all match either (some had holes and some didn't).
31 décembre 2025
Réponse de pamo. design
Hi Jeff,
Thank you for your feedback and for letting us know about your experience. We’re very sorry for the issues you encountered with your third kit.
In the meantime, we have already responded to your inquiry. If you’d like, we can also send you the flanges from the previous batch so that everything matches and you get a uniform look – we’ve just sent you another email regarding this.
If you still have any questions or need further assistance, please don’t hesitate to reach out to us anytime. We’re here to help!
Thank you for your patience and understanding.
Best regards,
The Pamo-Design Team
Rust, dents, and no communication from customer service
I received my parts around the beginning of December. Started building it and realized that a good portion of the closet was covered in dents and some had already extensively rusted. I contacted customer service to get replacement parts, but the first response I received was asking me to follow up if I still needed help with my request which wasn't even fulfilled. Followed up twice at this point, and seems like I'm not getting a response at this point.
Follow Up: They sent me a replacement part and faced the same issue with rust inside the pipes. Ended up having to pay for shipping to return them, which ended up resulting in losing out around $100, which is half the price of what was purchased.
15 décembre 2025
Avis spontané
Réponse de pamo. design
Hi,
Thank you for your feedback and for bringing this to our attention. We’re very sorry for the delay in response – due to the holidays, we received a high volume of requests, but of course this is no excuse for the delay.
It should never happen that parts arrive rusted or dented, and this certainly does not meet our quality standards. Unfortunately, since the review was submitted anonymously, we’re unable to match your issue to an order.
If your concern has still not been resolved, please feel free to reach out to us directly at support@pamo-design.de
so we can assist you further and make things right.
Thank you very much for your patience and understanding.
Best regards,
The Pamo-Design Team
The material looks strong
The material looks strong, and it's easy to assemble. On the other hand, when it's done, it doesn't really stay still, and it can move or shake if I touch it.
30 décembre 2025
We are very pleased with the quality of…
We are very pleased with the quality of the racks. They look very nice in my new bridal store.
29 décembre 2025
DO NOT BUY! THEY SENT WRONG ITEM & GHOSTED ME!
Absolute nightmare. I ordered the Black Clothes Hangers and they sent me a Wall Rack instead, which I literally cannot use. Mistakes happen, but I reached out to customer service immediately and have received ZERO replies.
They took my money, sent the wrong product, and are now ignoring me. Customer service is nonexistent. DO NOT BUY FROM THIS COMPANY.
8 janvier 2026
Avis spontané
Réponse de pamo. design
Hi,
We’re very sorry for the mistake and for the delayed response – this should never happen. After the holidays, we experienced a high volume of inquiries, which caused the delay in getting back to you, and we sincerely apologize for that.
We have replied to your message and are ready to assist you further. If there’s anything else you need or if the issue isn’t fully resolved, please don’t hesitate to reach out – we’re here to help.
Thank you for your patience and understanding.
Best regards,
The Pamo-Design Team
We haven’t received our order still
We haven’t received our order still. We have recyead out for refund and not body has reached back to us
17 décembre 2025
Réponse de pamo. design
Hi Victoria,
We’re very sorry for the delay and any frustration this has caused. We’ve already replied to your email regarding your order, but to be safe, we’ve just sent it again to make sure it reaches you.
If you still have any questions or need further assistance, please don’t hesitate to reach out – we’re happy to help and make sure everything gets sorted.
Thank you for your patience and understanding.
Best regards,
The Pamo-Design Team
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