A cross piece broke from our closet pipe system. I emailed pamo and by the next day, received a notification about a shipment. The correct replacement piece arrived quickly. I finally got a chance to... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This clothing rack product is excellent! Sturdy and pretty, easy to install. All of the piping is individually doubled wrapped!! Wow!! It looks great in our shop and we are going to order more at t... Voir plus
I am trying to get my issue resolved without success. Do not buy anything from PAMO, it is overpriced cheap quality and the return process is a hassle.
The design is great! Very functional and sleek looking. I’m giving only 3 stars because of the ridiculous amount of plastic packaging for this system. It’s steel it doesn’t need to wrapped individual... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com
Coordonnées de contact
Allemagne
- pamo-design.com
3,5
Moyen
450 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’m still waiting to hear back about…
I’m still waiting to hear back about getting a replacement. No one’s gotten back to my email yet.
3 décembre 2025
Réponse de pamo. design
Hi Myles,
Thanks for reaching out! We completely understand your concern and apologize for any delay in communication. We’ve already replied to your email and are currently waiting for your response regarding the replacement shipment.
Just to be safe, we’ve sent our message again to make sure it reaches you. Once we hear back from you, we’ll make sure everything gets sorted quickly.
Thank you so much for your patience – we really appreciate it!
Warm regards,
The Pamo-Design Team
High quality and easy to assemble
25 novembre 2025
This is a gift for Chrismast...
This is a gift for Chrismast.... so I have not opened the box yet. The only think i can say right now is that I was impressed how fast it was delivered.
2 décembre 2025
Réponse de pamo. design
Thank you for taking the time to share your feedback – we’re sorry to hear that the product didn’t meet your expectations.
Our racks are generally very stable and should not wobble when assembled correctly. So far, we haven’t received a direct message from you, which means we haven’t had the chance to look into your specific setup yet. In many cases, small details during assembly (such as tightening the connections evenly or aligning the rack correctly) can make a big difference to overall stability.
Please feel free to reach out to us directly – we’d be more than happy to check this with you and help make sure your rack stands as solidly as intended.
Best regards
your pamo. Team
Our order arrived incomplete
Our order arrived incomplete. And when you sent the missing items, you sent the wrong ones. This is the worst service ever.
17 novembre 2025
Réponse de pamo. design
Thank you for sharing your feedback. I’m really sorry to hear that this was your experience. I completely understand how frustrating it is when parts seem to be missing and things take longer than expected.
I’ve double-checked your case to make sure we can get this sorted for you. We sent exactly the parts that were marked as missing in the manual you shared with us. When you let us know that these weren’t the correct ones, we reached out again to clarify which pieces you actually needed. But we unfortunately never received a reply. Without that information, we can't figure out a solution.
If you could let me know which parts you’re still missing, I’ll be more than happy to get the correct replacements sent out to you right away. We’re here to help and will make sure this gets resolved for you.
Warm regards,
your pamo team
Réponse de pamo. design
Thank you for taking the time to leave your feedback. I’m really sorry to hear that your order hasn’t reached you yet — I know how frustrating that must feel.
We’re already in contact with you and are actively supporting you with the courier so we can get this sorted for you as quickly as possible. We’re absolutely here to help until everything is resolved.
If there’s anything else you need in the meantime, just let us know — we’re happy to support you.
Warmly,
your pamo. team
I was sent the wrong rack to and no one…
I was sent the wrong rack to and no one could get back to me about it.
21 novembre 2025
Réponse de pamo. design
Thanks so much for sharing your feedback — I’m really sorry to hear that you received the wrong rack, that’s definitely not the experience we want you to have.
We actually replied to your message a little while ago and just resent our email to make sure it reaches you this time. We’d really love to sort this out together with you as quickly as possible, so please check your inbox whenever you get the chance.
If you can’t find our message, just let us know — we’re here for you and happy to help until everything is resolved.
Warmly,
your pamo. team
I received no pieces to assemble only…
I received no pieces to assemble only the bars for the clothing rack. Very slow getting back to me for support having to wait over a week to assemble since receiving my item. Won’t be ordering again.
20 novembre 2025
Réponse de pamo. design
Thank you for taking the time to share your feedback. I’m really sorry that the assembly took longer for you than expected.
When we first received your message, we still needed to clarify which exact parts were missing, as this wasn’t fully clear in the initial note. Once we had the details from you, we sent the replacement parts out right away. From our side, everything should now be resolved, and we hope you’re able to enjoy your rack as intended.
If there’s anything else you need or if something still isn’t right, just let us know — we’re always happy to help.
Warmly,
your pamo. team
easy to put together, good quality
the orders have been delivered on time..high quality.
10 novembre 2025
Very basic assembly
Very basic assembly. Parts are from Germany, so don't match 16" wall spacing.
10 novembre 2025
The rack arrived on time and was…
The rack arrived on time and was provided tracking. However, after assembling the rack, it was not sturdy at all. Requesting a refund.
14 novembre 2025
Réponse de pamo. design
thank you so much for taking the time to share your feedback with us.
I’m really sorry to hear that your rack felt unstable after assembly — that’s of course not how it should be. Our racks are normally very sturdy when everything is tightened and set up as intended, and we’ve already emailed you a few tips that usually solve this right away. In most cases, it’s small details like connections that aren’t fully tightened yet.
If you’d like further help with this issue or prefer a different solution, just let us know — we’re absolutely here to make sure you end up with something that works perfectly for you.
Looking forward to hearing back from you so we can get this sorted for you quickly.
Warm regards,
your pamo. team
Buy these products!
The products are awesome! Aesthetically pleasing, so strong and sturdy, and easy to assemble and install. We purchased a Kim 1 and 2 Kim 2s. One item was back ordered and I was kept aware of the status. It was delivered quickly.
Highly recommend!!
7 novembre 2025
Really happy with this closet system
Really happy with this closet system! I read some reviews and was concerned about ordering, but I had no issues (with parts missing), everything arrived quickly and set up was very easy! Highly recommend and will be using again somewhere else. Solid quality.
13 novembre 2025
Love these!
5 novembre 2025
Delivery was quick and it was exactly…
Delivery was quick and it was exactly what we were looking for!
30 octobre 2025
Absolutely horrendous it’s been over a…
Absolutely horrendous it’s been over a month and half and they have not sent my product out.
I’ve been waiting and they take forever to respond. And there reply we are experiencing high volume.
I delayed launch of our new business layout for more than a month due to this company
13 octobre 2025
Réponse de pamo. design
Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration this situation has caused you. Especially with the delays affecting your business plans.
Your order was shipped out, but UPS wasn’t able to deliver it because the delivery address was a business location and was marked as closed during two delivery attempts. Unfortunately, the package was returned to us as a result. I’m really sorry that this wasn’t communicated clearly to you. You absolutely deserved a smoother experience and quicker answers from us.
We’ve already reached out to you directly and would love to get this resolved for you right away. We can resend your order to an address where someone can receive it during UPS delivery hours, or arrange a full refund. Whatever works best for you.
Thank you again for your patience. We truly appreciate the chance to make things right for you.
Twice in a row my order was randomly canceled
I placed an order weeks ago. Twice in a row I found out my order was "unintentionally canceled due to a technical error", but this was only discovered when I followed up again and again to ask what was going on. I got another email yesterday asking if I still wanted these items sent with a 10% discount to account for the error. I replied yes but STILL have not gotten any shipping notification or follow up. I honestly don't get what's happening. They seem like a nice company but the backend seems pretty disorganized.
28 octobre 2025
Réponse de pamo. design
Thank you so much for taking the time to share your experience — and I’m really sorry for all the back and forth you’ve had to deal with. I completely understand how confusing and frustrating that must have felt.
I checked on your order, and it has already shipped out a few days ago. You should have received a confirmation email with the tracking details, so it’s possible it may have landed in your spam or junk folder.
If you still can’t find the shipping confirmation, just send us a quick note at support@pamo-design.de and we’ll be more than happy to resend the tracking link and make sure everything is on its way to you smoothly.
Thank you again for your patience. We truly appreciate it, and we’re here to help make sure everything turns out right.
Warm regards,
your pamo. Team
Wardrobe okay..hey it’s black pipes &…
Wardrobe okay..hey it’s black pipes & wood.customer service totally dire. Sent the wrong colour brackets. Emailed to a response how busy they are, after 5 days tried to call to an automated message “ we are so busy so can’t take calls” got a response days later with no apology just asking for a picture of the wrongly coloured brackets ( which are self explanatory no picture needed) now waiting in line again, may just spray paint them. My advise… don’t bother
Addendum: 18/11/25 … many thanks for advice to contact your support team, I had sent 3 messages , they confirmed new brackets would be sent . Still waiting for courier to receive 6days on … just really irritating alas
1 novembre 2025
Avis spontané
Réponse de pamo. design
Thank you for taking the time to share your feedback — and we’re really sorry to hear about your experience. That’s definitely not the level of service we aim to provide.
It sounds like we really dropped the ball with the mix-up on the brackets and the delayed replies. We completely understand how frustrating that must have been, especially when you just wanted a quick fix.
If you’re still waiting on the correct parts, please drop us a quick note at support@pamo-design.de. We’d love to sort this out for you right away and make sure everything looks just as it should.
Thanks again for your honesty. It truly helps us improve.
Warm regards,
your pamo. Team
Looks great feels great
Looks great in my space. Lots of comments saying its not sturdy. Completely disagree. It needs weight so once i put my stuff on it, it felt great. Super easy to put together. They recommend 2 people but I was able to put it together myself (26yr old woman).
20 octobre 2025
Réponse de pamo. design
Thank you very much for your feedback. We really appreciate that :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.