pamo. design Avis 

Réponse de pamo. design

11 nov. 2025

We’re really sorry to hear that you felt we weren’t available to help. That’s definitely not the experience we want you to have. We’ve actually replied to each of your messages and shared the requested information via email, but it sounds like something may not have come through on your end.

We’d love to make sure everything’s fully sorted for you. Could you please check your spam or junk folder, or just send us a quick note again at support@pamo-design.de? We’ll be happy to jump right in and help you out.

Thanks for giving us the chance to make this right.

Warm regards,
your pamo. Team

Réponse de pamo. design

10 nov. 2025

Thank you for sharing your feedback! We’re really sorry to hear that your clothes rack feels a bit wobbly. It should actually be very sturdy once assembled correctly. Sometimes a small adjustment during setup can make a big difference.

We’d love to take a closer look and help you with this. Could you please reach out to us at support@pamo-design.de? Our team will be happy to check your case and make sure everything is perfectly stable.

Warm regards,
your pamo. Team

Réponse de pamo. design

24 oct. 2025

Thank you for your feedback. We’re very sorry that our emails didn’t reach you. After checking this with you, we found that the issue may have been caused by your email provider blocking our messages. Our support team did respond promptly to your initial inquiries, but unfortunately, you never received those replies.

Once we got in touch via Instagram, we were happy to assist you directly and work out a solution together. We always aim to provide fast and helpful support, and we appreciate your patience while we resolved the communication issue.

If you ever need help again, please feel free to reach out — we’re always here for you.

Warm regards,
Your pamo. Team

Réponse de pamo. design

20 oct. 2025

Thank you for sharing your feedback — we’re truly sorry for the frustration this situation has caused. We understand how disappointing it is when parts are missing from an order.

We did respond to your initial message and asked for detailed information about which parts were missing and in what quantity, so we could send them to you as quickly as possible. Since we haven’t received a reply with those details, we haven’t been able to fully resolve the issue yet.

We’d really like to get this sorted for you. Please reach out to us with the missing part details, and we’ll make sure to send them promptly or find another suitable solution. Your satisfaction is very important to us, and we want to make things right.

Warm regards,
Your Pamo Team

Réponse de pamo. design

14 oct. 2025

Thank you for sharing your feedback — we’re really sorry to hear that you felt disappointed with our service. That’s definitely not the experience we want our customers to have.

We did receive your email on a Friday and replied first thing on Monday. Since we didn’t hear back from you, we went straight ahead and sent a replacement for the missing item right away to make sure you’d receive your order as soon as possible. Because of that, we were a bit surprised to read your review and would love to understand what might have gone wrong.

Your satisfaction means a lot to us, and we’re always here to help. If there’s still anything unresolved, please feel free to reach out — we’ll do everything we can to make it right.

Warm regards,
Your Pamo Team

Réponse de pamo. design

14 oct. 2025

Thank you for taking the time to share your experience with us. We’re truly sorry that parts were missing from not just one, but two deliveries — that’s definitely not the standard we strive for, and we completely understand how frustrating that must have been.

We’re glad that we were able to connect via email and find a solution together by sending you a complete replacement and arranging the return of the incomplete one. It’s really important to us that you end up with a product you can fully enjoy.

We appreciate your feedback about the assembly instructions as well — we’re always working to make them even clearer and easier to follow. And it’s great to hear that you like the look and functionality of your Pamo piece in the end!

If there’s ever anything else you need or if we can assist you further, please don’t hesitate to reach out — we’re always happy to help.

Warm regards,
Your Pamo Team

Réponse de pamo. design

9 oct. 2025

Thank you for taking the time to share your feedback, and we’re truly sorry for the disappointment this experience caused. We completely understand how frustrating it is when an order arrives incomplete and you’re excited to get everything set up.

Our customer support team is based in Germany, so due to the time difference, we received your message early Friday morning (our time) and responded as quickly as possible within our standard 24–28 hour weekday window. We also did our best to make the replacement process as smooth as possible for you. Since you had already placed a new order on your own, we arranged a free return and, of course, will refund one of the orders.

We truly appreciate your patience and understanding. Even though the start was bumpy, we hope you’re now enjoying your Pamo product. And please know that we’re always here if you ever need help in the future.

Réponse de pamo. design

6 oct. 2025

Thank you for taking the time to share your feedback—we’re truly sorry for the frustration this situation has caused. We actually haven’t received an email from you, so we’re not sure what went wrong there.

Unfortunately, UPS returned your package to us without providing a clear reason. As soon as it’s been processed in our warehouse, we’ll be happy to issue you a full refund. If you’d still like the item, you’re more than welcome to place a new order once the refund has been completed.

We completely understand how inconvenient this must be and appreciate your patience as we work to make it right. If you’d like, please feel free to send another email or use the contact form at our online shop so we can stay in close touch and get everything resolved smoothly for you.

Réponse de pamo. design

2 oct. 2025

Thank you for sharing your experience with us—we’re really sorry for the confusion and the frustration it has caused. We completely understand how disappointing it must be when you’re just looking forward to setting up your order.

It looks like there was a misunderstanding: since you had also filed a return through our online portal, we assumed you had already sent the item back following those instructions. We’ve reached out to you again via email to clear everything up and make sure we handle your request the way you prefer.

We truly want to resolve this for you as quickly and smoothly as possible and are looking forward to your reply so we can take the next step together.