pamo. design Avis 

450
•
TrustScore 3.5 sur 5

3,5

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Noté 5 sur 5 étoiles

A cross piece broke from our closet pipe system. I emailed pamo and by the next day, received a notification about a shipment. The correct replacement piece arrived quickly. I finally got a chance to... Voir plus

Noté 4 sur 5 étoiles

This clothing rack product is excellent! Sturdy and pretty, easy to install. All of the piping is individually doubled wrapped!! Wow!! It looks great in our shop and we are going to order more at t... Voir plus

Noté 1 sur 5 étoiles

I am trying to get my issue resolved without success. Do not buy anything from PAMO, it is overpriced cheap quality and the return process is a hassle.

Noté 3 sur 5 étoiles

The design is great! Very functional and sleek looking. I’m giving only 3 stars because of the ridiculous amount of plastic packaging for this system. It’s steel it doesn’t need to wrapped individual... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de design et de décor intérieur
  2. Fabricant de meubles
  3. Magasin de meubles

Écrit par l'entreprise

Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

450 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 91 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,5

Tous les avis

(450)

162 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Never Received My Items

I had high hopes for Pamo and was excited to become a long-term customer because I truly admire the sleek design of their products. Unfortunately, my experience was very disappointing. My first order arrived incomplete, so I contacted customer service. They were responsive and arranged for a replacement to be shipped. However, the replacement never arrived, and when I reached out again for assistance, my concerns were ultimately dismissed.

It’s unfortunate, as the products themselves appear well-designed, but I cannot recommend a company where orders are not fulfilled and resolutions are not provided. This experience turned out to be an expensive mistake, and I will not be ordering again.

8 septembre 2025
Logo de pamo. design

Réponse de pamo. design

Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your experience—it’s definitely not the impression we want to leave.

I just want to reassure you that your initial order is actually waiting for pickup at a local UPS Access Point, and we also sent you an email with the details a few days ago. Unfortunately, UPS is currently experiencing some delays with the replacement shipment, which we know is frustrating, but your package is still on its way to you.

We completely understand how disappointing this has been, and we’re doing everything we can on our side to make sure you receive your full order as soon as possible. We truly value your interest in our products and hope that, once everything arrives, you’ll be able to enjoy them the way they were meant to be.

If there’s anything else we can do to help in the meantime, please don’t hesitate to reach back out—we’re here for you.

Noté 5 sur 5 étoiles

Great Quality

The shipping was quick, and it was better quality than we expected. It looks absolutely amazing!

2 septembre 2025
Noté 5 sur 5 étoiles

Your closet systemIs exactly what I was…

Your closet system is exactly what I was looking for. I wanted something that was minimal and modern and durable.Your customer service has been incredible. I love how customizable the designs are. I am so happy with your product!

7 septembre 2025
Noté 1 sur 5 étoiles

I received a clothing rack from Pamo…

I received a clothing rack from Pamo which arrived missing key parts. The parts missing are avialbe from the pamo store for $30 ($10x3). After submitting a complaint they sent the wrong replacement parts which are useless for this rack. After more than a week of trying to communicate with their German support staff(I have been using google translate to understand their responses), they have stopped responding, and their phone portal is inactive.

7 septembre 2025
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Réponse de pamo. design

Thank you for your review. We do our best to respond to every request within 24 to 48 hours. The satisfaction of our customers is really important to us so I have checked your issue immediately. As I can see, your issue has been solved by now and the correct parts have been shipped. Please do not hesitate to contact us if you need any further assistance.

Noté 1 sur 5 étoiles

wobbly and swaying piece of…

What a wobbly and swaying piece of furniture. I am so saddened by the quality and inability to use it. I missed the window to return them because I waited to assemble them after our remodel.
I do want to clarify that we purchased the free standing double rack. Without a double base or corner pieces of some sort, you can do the math: it will sway.

1 août 2025
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Réponse de pamo. design

Thank you for your review of your order. We’re sorry to hear that you are not satisfied with the received product. When assembling the freestanding clothing rack, it is very important to tighten all connections securely. In particular, the set screws on the clamps must be tightened firmly. Once all connections are properly secured, the clothes rack will not wobble and will stand very stably.

Additionally we offer an extended return window of 100 days and as I can see this has not passed for your order yet. Please send an email to support@pamo-design.de for further instructions if you still wish to return the clothing rack.

Best regards from the pamo. Team

Noté 3 sur 5 étoiles

I so badly wanted to love this closet…

I so badly wanted to love this closet system. The instructions were unclear and need some adjustment. I had to do a lot of troubleshooting and engineering in order to get the system built and fitting it into my closet. Also, there is a lack of measurements for all pieces in the system so I ended up having to buy additional parts for the closet system to fit. The threading on the pipes is painted black so when assembling the product the paint chips off. Overall, I think there is real potential for this closet system to succeed - it just requires more user experience thought in the design/assembly.

4 septembre 2025
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Réponse de pamo. design

Thank you very much for your feedback on your order and our products. We highly appreciate this. If you need any assistance from our side please contact us via email (support@pamo-design.de).

Noté 5 sur 5 étoiles

Amazing value

Amazing value - it installed beautifully and easily. Immediately elevated our space while providing additional closet space.

4 septembre 2025
Noté 3 sur 5 étoiles

Great overall...but...

The quality of the product is great. However, the zero-tolerance design actually makes the construction of this system more challenging than one would think. I think the concept is great but the design has some flaws when threading pipe sections. You essentially have to tighten and loosen at the same time when assembling. So, if there are any adjustments that need to be made post assembly...you have to deconstruct sections to fix your error. Also, for an experienced pipe fitter, the assembly time would make sense. While the videos and instructions demonstrate a quick assembly. Thus install took me almost 2.5 hours for the KIM-2 metal with 5 shelves. The tolerance for the shelves is way too tight and requires some bending in order to fit if you've threaded your pipe ends to the couplers 100%. A common issue with threaded pipe is that they are not all perfect. So I would strongly recommend adding teflon tape to your system instructions for overstable construction at pipe joints. If you mount this setup against a wall on one of the vertical edges, you have to reverse the shelve support so that you thread from inside the shelf. I made this work with some head scratching along the way. Once installed the rack system is great. Highly functional. Looks wonderful. I think this system probably works best in big open spaces or small apartments. Installing in a physical closet is a unique challenge but i was successful. I would revisit some of your design to improve these small errors and add a fraction of tolerance +/- 1/16" on either side for shelving install.

4 septembre 2025
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Réponse de pamo. design

Thank you very much for your detailled feedback. This is really helpful. Please let us know if you need any assistance from our side. We are happy to help.

Noté 5 sur 5 étoiles

Very nice!

Nice quality - lighter than expected (a good thing!), packaged well, super easy to install, and pretty quick delivery. We love the look and it was a quick solution to expand our store assortment.

25 août 2025
Noté 2 sur 5 étoiles

Paper instructions are not clear and…

Paper instructions are not clear and easy to distinguish some parts. Took more than so called 60 minutes. Also do not like how the bottom poles are not threaded- would be a lot sturdier if they did. I would not recommend this product. Would rather go get pipe cut and assemble my own design.

22 août 2025
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Réponse de pamo. design

Thank you very much for your feedback. We’re sorry to hear that you had challenges assembling the clothes rack and that the instructions weren’t clear enough for you. Did you also use our video guide? It shows the assembly step by step. Customer feedback on this has been very positive so far, as it makes the assembly even easier to understand.

If all the steps in the instructions are followed and the tubes and connectors are firmly screwed together, the product will be very stable in the end, so no floor mounting is necessary. If you are still having issues with stability, please contact our customer support via email with detailed information, ideally with photos. We’ll be happy to assist you.

Best regards,
the pamo. team

Noté 1 sur 5 étoiles

Flimsy rack and poor customer service

Flimsy rack and poor customer service. Bars not fully adjustable to vary heights. Other product on the market feature heavier weight poles and a more customizable rack heights. This product was put together by a professional who shared my opinion that this when full tightened was shaky and not as stable as needed. I attempted to raise bars to hang longer items and shape of is not
Symmetrical top to bottom and this is impossible. Return request still unanswered 46hrs at this update and return would require disassembling, reboxing, and shipping out of country at our expense.

18 août 2025
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Réponse de pamo. design

Thank you for your review of your order. We’re sorry to hear that you are not satisfied with your purchase. When assembling the freestanding clothes rack you ordered, it is very important to tighten all connections securely. In particular, the set screws on the clamps must be tightened firmly. Once all connections are properly secured, the clothes rack will not wobble and will stand very stably.

I have also reviewed your comment regarding our service, as we hold ourselves to high standards of quality in this area. We respond to emails within 24–48 hours on business days. So far, this timeframe has not yet been exceeded in your case, and we will be sending you a response to your inquiry shortly.

If you would like to add anything further to your inquiry, please feel free to reply to the confirmation email you received.

Best regards,
The pamo. Team

Noté 5 sur 5 étoiles

A+ Customer Service

There was an issue with some incorrect pieces in my original shipment, and it took about two months to get it all straightened out. But the Pamo customer service team members were beyond patient, and worked with me until every issue was solved. I'm super pleased with my hanger. Even with the delay, it was a REALLY good experience working with this company.

1 juillet 2025
Noté 1 sur 5 étoiles
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Réponse de pamo. design

Thank you for your review. I have checked this issue and recognized that we already replied to your email regarding this issue on 26th August. We have resend it and we are looking forward to your response and to solve this with you.

Best regards from the pamo. team

Noté 4 sur 5 étoiles

Looks really nice but was hard to…

Looks really nice but was hard to assemble
Its a really nice closet but way harder to assemble than it looks. Also there are no extra screws or anything in case you lose one. Other than the set up i love it.

29 juillet 2025
Noté 2 sur 5 étoiles

Tricky Return Process

Tricky Return Process. It’s not automated, so expect a week of emails back and forth plus paying shipping fees.

29 juillet 2025
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Réponse de pamo. design

Thank you for your feedback. The happiness of our customers is really important to us. For this reason we are already working on a solution to simplify the return process.

Please let us know if you need any further assistance.

Best regards from the pamo. team

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